Is Amplify Customer Support down?
Current Amplify Customer Support status is UP

We checked the official Amplify Customer Support Status Page 3 min. 10 sec. ago. Learn more
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Recent Amplify Customer Support Outages and Issues

Follow the recent outages and downtime for Amplify Customer Support in the table below.

Start Time

Type

Length

Message

Details

April 22, 2024 16:42 UTC

WARN

30 minutes

Phone Support Issues

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Start Time

April 22, 2024 16:42 UTC

Type WARN
Affected Components

Customer Support

Message

Phone Support Issues

Details

Investigating - Our phone service provider has an issue impacting audio quality on inbound/outbound calls. As a result, if you place a call to our Customer Support team, you or the agent on the other end may experience a disruption in service.In the meantime, we advise that you reach out to our Customer Support teams via email (help@amplify.com) or the chat platform embedded within each product.We apologize for this inconvenience and hope to see resolution on the part of our phone service provider soon! Apr 22, 2024 - 12:39 EDT

February 14, 2024 16:12 UTC

WARN

2 months

eReader: Slow Load Times

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Start Time

February 14, 2024 16:12 UTC

Type WARN
Affected Components

Customer Support

Message

eReader: Slow Load Times

Details

Monitoring - A fix has been implemented and we are monitoring the results. Feb 13, 2024 - 13:16 EST

February 14, 2024 15:02 UTC

WARN

about 1 hour

Live Chat Feature is Currently Inaccessible

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Start Time

February 14, 2024 15:02 UTC

Type WARN
Affected Components

Customer Support

Message

Live Chat Feature is Currently Inaccessible

Details

Investigating - The live chat feature used by customers to connect with our support team is currently inaccessible to Amplify employees. Educators are still able to open and send chats, but there are no agents on the receiving end at this point.To ensure continuity of support, please reach out to us my phone (800-823-1969) or email (help@amplify.com) while we continue working with our live chat provider to resolve this issue.Thank you! Feb 14, 2024 - 10:01 EST

October 12, 2023 14:37 UTC

WARN

about 1 hour

Slowness on Support Chat Platform

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Start Time

October 12, 2023 14:37 UTC

Type WARN
Affected Components

Customer Support

Message

Slowness on Support Chat Platform

Details

Investigating - Our chat provider Intercom is currently experiencing issues with their inbox feature that is causing slowness and inaccessibility when Amplify support agents are on their platform. As a result of these issues, response time to new and ongoing chats will be delayed. If you are experiencing an urgent Amplify issue of your own, please do not hesitate to call us at 800-823-1969. In the meantime, we appreciate your patience with our chat service as we continue to monitor their status page for updates (https://www.intercomstatus.com/).Thank you so much! We hope this has not created any disruption to your day. Oct 12, 2023 - 10:33 EDT

September 25, 2023 14:37 UTC

DOWN

about 7 hours

Curriculum Services Currently Experiencing Downtime

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Start Time

September 25, 2023 14:37 UTC

Type DOWN
Affected Components

Amplify ELA

Amplify Reading

Amplify Science

Amplify CKLA

Amplify Math

Customer Support

mCLASS Assessment

mCLASS Intervention

Message

Curriculum Services Currently Experiencing Downtime

Details

Investigating - We are aware of an issue creating significant downtime on our Curriculum platform right now. We are currently investigating the root cause of this issue and working diligently to resolve it.We greatly appreciate your patience and apologize for the disruption this may be causing in your classroom! Sep 25, 2023 - 10:32 EDT

2024-05-18 19:06:11 UTC UTC

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2024-05-18 19:06:11 UTC UTC

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2024-05-18 19:06:11 UTC UTC

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2024-05-18 19:06:11 UTC UTC

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2024-05-18 19:06:11 UTC UTC

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Sign Up for More Amplify Customer Support History

StatusGator has over 3 years of Amplify Customer Support status history.

No outages or status changes in the last 24 hours

Amplify Customer Support status, last 24 hours:

8:00 PM
2:00 AM
8:00 AM
2:00 PM
8:00 PM
8:00 PM
8:00 AM
8:00 PM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

Amplify Customer Support Outage and Status History

We've been monitoring Amplify Customer Support outages since November 18, 2020.
Here's the history of service outages we've observed from the Amplify Customer Support Status Page:

May 2024

March 2024

  • Up

  • Warn

  • Down

  • Maintenance

Instant enriched data from
3,590 status pages

About Our Amplify Customer Support Status Page Integration

Amplify Customer Support is an Education solution that StatusGator has been monitoring since November 2020. Over the past over 3 years, we have collected data on on more than 296 outages that affected Amplify Customer Support users. When Amplify Customer Support publishes downtime on their status page, they do so across 11 components using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

More than 100 StatusGator users monitor Amplify Customer Support to get notified when it's down, is under maintenance, or has an outage. We've sent more than 5,300 notifications to our users about Amplify Customer Support incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If Amplify Customer Support is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Amplify Customer Support is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Amplify Customer Support posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Amplify Customer Support enters a pre-planned maintenance window, keeping you up to date.

Since Amplify Customer Support publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When Amplify Customer Support posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Amplify Customer Support has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Amplify Customer Support has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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