Is Atlassian Support Ticketing down?
Current Atlassian Support Ticketing status is UP

We checked the official Atlassian Support Ticketing Status Page 1 min. 31 sec. ago. Learn more
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Recent Atlassian Support Ticketing Outages and Issues

Follow the recent outages and downtime for Atlassian Support Ticketing in the table below.

Start Time

Type

Length

Message

Details

April 05, 2024 23:21 UTC

DOWN

about 1 hour

Unable to raise support tickets via Support Portal

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Start Time

April 05, 2024 23:21 UTC

Type DOWN
Affected Components

Ticketing

Support Portal

Message

Unable to raise support tickets via Support Portal

Details

Investigating - We are investigating issues with customers' ability to submit support tickets. We will provide updates here as we have them. If you have an urgent technical issue, you can reach out to us using the following email addresses:https://confluence.atlassian.com/support/contact-support-temporary-channel-950800787.html Apr 05, 2024 - 23:20 UTC

December 16, 2023 23:56 UTC

WARN

about 2 hours

Support Portal will be undergoing maintenance

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Start Time

December 16, 2023 23:56 UTC

Type WARN
Affected Components

Ticketing

Support Portal

Message

Support Portal will be undergoing maintenance

Details

Verifying - Verification is currently underway for the maintenance items. Dec 16, 2023 - 23:51 UTC

December 16, 2023 21:06 UTC

MAINT

about 3 hours

Support Portal will be undergoing maintenance

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Start Time

December 16, 2023 21:06 UTC

Type MAINT
Affected Components

Ticketing

Support Portal

Message

Support Portal will be undergoing maintenance

Details

Update - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec 16, 2023 - 21:03 UTC

April 13, 2023 15:01 UTC

WARN

about 8 hours

Atlassian Support is slow / not loading pages. Customers may be impacted when creating tickets.

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Start Time

April 13, 2023 15:01 UTC

Type WARN
Affected Components

Ticketing

Support Portal

Message

Atlassian Support is slow / not loading pages. Customers may be impacted when creating tickets.

Details

Investigating - We are currently investigating an issue with Atlassian Support and correlated services.Some users may experience slowness or errors during ticket creation. Apr 13, 2023 - 14:58 UTC

January 18, 2023 09:41 UTC

WARN

about 1 hour

Attachments not appearing on support tickets - unable to view or download attachments

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Start Time

January 18, 2023 09:41 UTC

Type WARN
Affected Components

Support Portal

Ticketing

Message

Attachments not appearing on support tickets - unable to view or download attachments

Details

Investigating - At the moment, it is not possible to download or view attachments on support tickets. There is an issue with the attachments service on support.atlassian.com. Users are shown an error message "Something went wrong!" and attachments are not loading.Please be advised that this issue only affects support.atlassian.com. Jira Service Management attachment services are working as expected.Our internal services teams are actively working on this incident - they have identified the faulty service and are working towards a resolution. We'll send the next update within the next 4 hours. Jan 18, 2023 - 09:40 UTC

2024-04-11 14:30:01 UTC UTC

STATUS

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2024-04-11 14:30:01 UTC UTC

STATUS

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2024-04-11 14:30:01 UTC UTC

STATUS

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2024-04-11 14:30:01 UTC UTC

STATUS

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2024-04-11 14:30:01 UTC UTC

STATUS

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Sign Up for More Atlassian Support Ticketing History

StatusGator has over 4 years of Atlassian Support Ticketing status history.

No outages or status changes in the last 24 hours

Atlassian Support Ticketing status, last 24 hours:

3:00 PM
9:00 PM
3:00 AM
9:00 AM
3:00 PM
3:00 PM
3:00 AM
3:00 PM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

Atlassian Support Ticketing Outage and Status History

We've been monitoring Atlassian Support Ticketing outages since November 10, 2019.
Here's the history of service outages we've observed from the Atlassian Support Ticketing Status Page:

March 2024

February 2024

  • Up

  • Warn

  • Down

  • Maintenance

Instant enriched data from
3,580 status pages

About Our Atlassian Support Ticketing Status Page Integration

Atlassian Support Ticketing is a Productivity solution that StatusGator has been monitoring since November 2019. Over the past over 4 years, we have collected data on on more than 205 outages that affected Atlassian Support Ticketing users. When Atlassian Support Ticketing publishes downtime on their status page, they do so across 13 components using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor Atlassian Support Ticketing to get notified when it's down, is under maintenance, or has an outage. We've sent more than 200 notifications to our users about Atlassian Support Ticketing incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If Atlassian Support Ticketing is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Atlassian Support Ticketing is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Atlassian Support Ticketing posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Atlassian Support Ticketing enters a pre-planned maintenance window, keeping you up to date.

Since Atlassian Support Ticketing publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When Atlassian Support Ticketing posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Atlassian Support Ticketing has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Atlassian Support Ticketing has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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