Is Carolina Digital Phone Voice Services Platform - Greensboro, NC down?
Current Carolina Digital Phone Voice Services Platform - Greensboro, NC status is UP

Identified - Tonight at 9:00 PM EST, December 14, 2023, we will be doing a Voice Services upgrade to all three of our geo-redundant servers which we expect to last approximately 20 minutes. Due to the design of our voice platform, we do not expect to experience any outrages. Calls made will transverse from one server to another without interruption. Dec 14, 2023 - 20:57 EST

Identified - We hope this message finds you well. We are writing to inform you about an important development in our ongoing efforts to provide you with the most secure and efficient services possible. Over the coming weeks, we will be conducting upgrades to our data center's voice and messaging servers located in RTP, North Carolina.Purpose of the Upgrades. These upgrades are aimed at:Enhancing Security: In today's rapidly evolving digital landscape, maintaining robust security measures is of paramount importance. The upgrades will reinforce our security infrastructure, thereby adding an additional layer of protection for your data.Staying Technologically Current: Technology is continually evolving, and so are we. By upgrading our data centers, we ensure that you benefit from the latest advancements, resulting in faster, more reliable services.No Impact on Your Services: We have taken extensive steps to ensure that these upgrades will be implemented in a manner that is as non-disruptive as possible. There will be no downtime or impact on the services you rely on. Our teams will work diligently to execute these improvements without affecting your experience. Your voice services are operated in a gro-redundant environment thus you should not experience any downtime whatsoever.Support: If you have any questions or concerns about this process, please don't hesitate to reach out to our Customer Support team, available 24/7 for your convenience at (336) 346-6000.Thank you for your continued trust and partnership with us. We are excited about these upgrades and the enhancements they will bring to our services, ensuring we continue to meet your needs both now and in the future. Sep 12, 2023 - 12:25 EDT

Monitoring - We have been advised that Spectrum is having outages in North Carolina and this might be having an effect on your voice services with Carolina Digital Phone. More information is posted at https://downdetector.com/status/spectrum/ and also found at https://istheservicedown.com/problems/charter-communications/mapWe are closely monitoring this outage with Spectrum and will close this case when all services with Spectrum customers are restored.If you are NOT a Spectrum Fiber or COAX customer this notice has no impact on you and can be ignored. Sep 21, 2023 - 15:15 EDT