CCH Axcess Outage History

The CCH Axcess platform experienced a widespread authentication outage, leaving users unable to sign in or access the service. Reports indicated login and sign-in errors across numerous locations in the United States, with pages showing maintenance or temporarily unavailable messages. The incident began at 11:20 PM UTC and was resolved by 1:06 AM UTC, lasting about 1 hour and 46 minutes. StatusGator detected the issue at Feb 15, 2026 11:20 PM UTC based on user reports, ahead of any official acknowledgment. Because CCH Axcess has no official status page, there were no published service updates during the incident.

The CCH Axcess Tax module and Return Manager became unavailable, preventing access to tax software and tax return files. Users reported issues signing in, loading returns, and accessing dashboards across multiple regions. The outage began at Oct 29, 2025 4:10 PM UTC and was resolved by Oct 29, 2025 9:03 PM UTC, lasting roughly 4 hours and 53 minutes.

StatusGator detected the issue at Oct 29, 2025 4:10 PM UTC, ahead of any official acknowledgement. The incident generated a large volume of user reports from various locations, including the United States, Canada, Argentina, India, and New Zealand, indicating broad geographic impact. There were no published official status updates from CCH Axcess during the incident.

The CCH Axcess Tax service experienced an outage beginning at 3:32 PM UTC, leaving users unable to access the Tax module and perform tax-related tasks. Reports from across the United States described server errors and unresponsiveness, indicating a widespread impact on tax preparation workflows. The disruption lasted about 1 hour and 21 minutes and appeared to ease around 4:53 PM UTC as services stabilized.

StatusGator recorded an Early Warning Signal at Oct 1, 2025 3:32 PM UTC, reflecting user-reported issues before any public acknowledgment. CCH Axcess does not publish an official status page for this incident, so there are no provider updates to reference. The outage affected the Tax module and potentially related components, impacting customers in multiple states including California, Washington, Ohio, New York, North Carolina, Michigan, Maryland, Illinois, Texas, and others. The geographic spread suggests a nationwide disruption rather than a regional outage.

CCH Axcess experienced a login outage beginning at 1:45 PM UTC, with users seeing gateway timeout errors (504 responses) when attempting to sign in to CCH Axcess apps. The issue affected authentication and access for many users, disrupting workflows that rely on sign-in. The outage persisted for about 48 minutes and was resolved by 2:33 PM UTC.

Users of CCH Axcess could not open tax returns in the program, disrupting tax filing workflows. The incident affected multiple U.S. users across locations such as Beaverton, OR; Long Beach, CA; Roy, UT; and Georgia. The outage lasted about 34 minutes, beginning at Aug 15, 2025 4:42 AM UTC and ending at Aug 15, 2025 5:16 AM UTC.

StatusGator recorded an Early Warning Signal at Aug 15, 2025 4:42 AM UTC, indicating user reports preceded any official acknowledgment. Seven user reports were logged during the incident, with activity starting around Aug 15, 2025 4:30 AM UTC and tapering after Aug 15, 2025 5:15 AM UTC. CCH Axcess did not publish an official status page update for the outage, leaving the community to rely on user feedback to understand the impact.

CCH Axcess experienced a brief access issue affecting users on the East Coast. The outage began at 3:06 PM UTC and was resolved by 3:36 PM UTC, lasting about 30 minutes. Users reported slow performance, intermittent logins, and inability to access Axcess features from multiple locations across Virginia, Pennsylvania, New York, Rhode Island, and Massachusetts, indicating a regional impact.

Users of CCH Axcess Tax reported degraded performance with slow processing across the United States. The incident began at Apr 3, 2025 3:46 PM UTC and lasted about 45 minutes, ending at Apr 3, 2025 4:31 PM UTC. Locations across the country, including Palm Bay, FL; Deer Park, NY; Dallas, TX; San Diego, CA; Reston, VA; Boydton, VA; and Lake Saint Louis, MO, experienced noticeably slower tax processing.

StatusGator logged an Early Warning Signal at Apr 3, 2025 3:46 PM UTC indicating user-reported issues before any official acknowledgment. There were no official status updates from CCH Axcess during the incident, and reports tapered off after the 16:31 UTC mark as services returned to normal. The spread of reports across multiple regions suggests a broad but partial disruption rather than a complete outage.

Users across North America reported login failures for CCH Axcess, with errors such as incorrect account numbers and inability to load content in Axcess Tax. The outage began at 4:32 PM UTC and was resolved by 5:24 PM UTC, lasting about 52 minutes. The disruption prevented access to core Axcess services for multiple offices.

StatusGator detected the issue at Feb 27, 2025 4:32 PM UTC, based on user reports, and there were no official status page updates from CCH Axcess during the incident. A surge in user reports through the mid-afternoon indicates a broad geographic impact across the United States and Canada.