ConnectWise Outage History

ConnectWise experienced delays syncing NOC tickets to PSA for North American partners, causing slower ticket visibility and handling across NOC Services, PSA, and the Asio (ITS Portal). The issue affected 3 components and the overall workflow from Feb 12, 2026 8:29 PM UTC to Feb 13, 2026 2:14 AM UTC, lasting approximately 5 hours and 45 minutes. The provider issued two official updates during the incident: the initial investigation notice and a later restoration announcement.

ConnectWise PSA Cloud in North America experienced degraded performance with slow ticket status updates and loading delays across the PSA interface. Users across the United States and Canada reported tickets not refreshing, slow updates, and occasional loading issues, indicating a broad impact limited to the PSA component. The degradation began around Feb 9, 2026 4:54 PM UTC per status updates, with user reports already surfacing around 4:15 PM UTC. The incident lasted about 55 minutes, with full restoration by Feb 9, 2026 5:49 PM UTC. StatusGator’s Early Warning Signal flagged issues earlier, with reports starting around Feb 9, 2026 4:19 PM UTC and ending at Feb 9, 2026 5:21 PM UTC.

ConnectWise’s Continuity Backup Cloud underwent urgent scheduled maintenance on February 6, 2026. The maintenance window, aligned with 10:00 AM–2:00 PM Eastern Time (15:00–19:00 UTC), caused backups to be inaccessible, with in-progress or scheduled backups failing and the ConnectWise portal unable to connect to the cloud. The outage lasted roughly 4 hours as the maintenance proceeded.

ConnectWise reported a partial outage in the RMM component, with Intelligent Alerts and Suspension Rules Pages not loading for some users. Access to those pages was disrupted, affecting alert configuration and rule management workflows. The incident began at Feb 5, 2026 9:59 PM UTC and was resolved by Feb 6, 2026 1:09 AM UTC, lasting roughly 3 hours and 10 minutes. The provider issued two status updates during the incident, noting an ongoing investigation before confirming recovery and returning the affected pages to normal operation.

ConnectWise PSA underwent a scheduled NA Update maintenance window for PSA 2026.2 NA Update. The PSA component entered maintenance during the window from Feb 5, 2026 3:04 AM UTC to Feb 5, 2026 4:04 AM UTC (which corresponds to 10:04 PM to 11:04 PM EST on February 4, 2026). The maintenance completed and the PSA component returned to normal operation by 04:04 UTC. ConnectWise indicated there should be no disruptions to services during the maintenance.

ConnectWise PSA underwent a scheduled EU Update maintenance window from 9:00 PM UTC to 10:00 PM UTC. The PSA component entered maintenance during this period, with no disruptions expected for users. The service returned to normal after the maintenance, with PSA status resuming operations by 10:04 PM UTC. The provider issued 2 official status updates during the incident, documenting the start of maintenance and its completion.

ConnectWise PSA experienced degraded performance affecting the Mass Actions feature starting at Feb 3, 2026 4:29 AM UTC. The PSA component was downgraded, causing failures or delays when performing bulk actions. The incident lasted until Feb 3, 2026 10:44 PM UTC, when the PSA functionality returned to normal.

The ConnectWise status page issued 2 updates during the outage: an initial advisory noting the investigation into downgraded mass actions, followed by a later confirmation that services had returned to normal. The impact was focused on the PSA Mass Actions workflow.

ConnectWise scheduled planned maintenance for ConnectWise Home User Management from 11:30 PM ET on Friday, January 30, to 12:30 AM ET on January 31 (60-minute window). During the maintenance window, users may have experienced brief access issues or degraded performance when using ConnectWise Home User Management.

The provider posted two status updates during the incident: one to announce the maintenance and a second to confirm completion. ConnectWise Home was restored and returned to normal after the maintenance window, with service fully available by Jan 31, 2026 5:39 AM UTC.

The ConnectWise outage began at 9:34 PM UTC when the MDR component of S1 Consoles went down, followed by SIEM Office 365 CSP Integration issues reported at 9:44 PM UTC. The disruption affected North American S1 consoles (EDR and MDR) and the SIEM ecosystem, including Co-Managed SIEM, causing login problems and intermittent connectivity for security tooling while the incident was investigated.

ConnectWise issued multiple status updates as the incident unfolded, with partial recoveries starting around 10:24 PM UTC and ongoing communication through 6:49 AM UTC. SIEM and Co-Managed SIEM components were restored by 2:59 PM UTC, marking the end of the outage. The incident lasted roughly 17 hours and 25 minutes and reflected a broad impact on security operations in the region.

The ScreenConnect cloud service experienced a regional outage in the US East region starting at Dec 23, 2025 3:44 PM UTC. Users reported being unable to load the login screen or dashboards, with widespread disruption affecting teams relying on ScreenConnect for remote access and support. Reports from Europe and North America indicated a broad service impact, suggesting it was not localized to a single site. The EU region had earlier reports of degraded performance and servers down, signaling a multi-region disruption.

The ConnectWise status page documented ongoing investigation and updates as engineers worked to restore connectivity. A maintenance window and subsequent status changes followed as teams investigated the root cause and attempted remediation. The outage persisted for at least about 2 hours, with multiple updates issued during the incident.