ConnectWise Outage History

ConnectWise experienced degraded performance due to a delay in recalculating Device Groups, impacting Asio (ITS Portal), ConnectWise RMM, and ConnectWise Command. The issue began at Dec 18, 2025 5:29 PM UTC and persisted for about 13 hours, until Dec 19, 2025 6:34 AM UTC when services returned to normal.

ConnectWise posted two official updates during the incident: first noting Investigating - RMM Device group processing delay, and later confirming that the affected components were back to normal. The incident was contained to these components with no broader regional impact indicated.

An outage affected the ConnectWise SIEM component as the Office 365 integration began failing to ingest logs due to an authorization error, impacting partners' log collection. The incident began at 2:34 PM UTC and was resolved by 4:29 PM UTC, lasting roughly 1 hour and 55 minutes. The provider issued 2 status updates during the incident to communicate the issue and the resolution. The issue was limited to the ConnectWise SIEM component and did not indicate broader service disruption beyond log ingestion for the Office 365 integration.

ConnectWise PSA underwent a scheduled maintenance window during 3:00 AM UTC to 4:00 AM UTC (10:00 PM to 11:00 PM EST on December 16, 2025). The ConnectWise status page listed this as maintenance for the PSA component, with no disruptions observed by users. The maintenance concluded and service returned to normal by 4:04 AM UTC, and ConnectWise issued 2 status updates during the period. The maintenance affected 1 component: ConnectWise PSA, with minimal impact.

The ScreenConnect Cloud Host experienced an outage in the US East region, causing service interruptions for customers using ScreenConnect. Users reported service unavailability and HTTP 503 errors, with at least one note from a user in Miami, Florida. The issue affected the ScreenConnect component in the US East region, impacting remote access sessions and cloud-hosted services.

ConnectWise ScreenConnect cloud services in the East Region of the United States experienced a brief outage, preventing loading of cloud-hosted ScreenConnect sessions for about 15 minutes. The incident began at Dec 12, 2025 6:59 PM UTC and was resolved by Dec 12, 2025 7:14 PM UTC. The disruption was contained to the East US region with no indication of broader impact to other ConnectWise services. The provider issued 2 status updates during the incident, starting with an investigation notice and ending with restoration of service.

ConnectWise RMM and ConnectWise Command experienced degraded functionality when the Quick Suspend option disappeared from device details for server endpoints. Administrators could still suspend devices via Endpoints > Alerts > Suspensions, but the missing option hindered quick remediation. The issue was observed during the period when the components were listed as degraded on ConnectWise's status page and affected endpoint management workflows.

During a scheduled maintenance window on Sunday, December 7, 2025, ConnectWise PSA staging environments that connect to staging.connectwisedev.com were unavailable. Production environments using the *.myconnectwise.net domain were not affected. The maintenance began at 12:04 UTC and ended at 20:04 UTC, lasting about 8 hours. The ConnectWise status page logged two updates during the window documenting the maintenance and its completion.

ConnectWise Chat was temporarily unavailable during a scheduled maintenance window on Saturday, December 6, 2025. The Chat component was moved to maintenance at Dec 6, 2025 4:59 AM UTC and returned to normal at Dec 6, 2025 6:34 AM UTC. The planned maintenance window was 12:30am to 01:30am ET, with Chat disruption confined to this period.

A scheduled maintenance window was performed for ConnectWise PSA's Email Connector in the EU region on 2025-12-05. The maintenance was planned from 19:00 to 20:00 UTC. The status page shows the Email Connector entering maintenance at 7:04 PM UTC and returning to an up state at 7:39 PM UTC.

An automation visibility issue affected ConnectWise RMM and ConnectWise Command, causing the Automation tab on Device details to display blank and hiding tasks. Users could not view or manage automation tasks during the incident, impacting workflows across two components (ConnectWise RMM and ConnectWise Command). The outage began at 3:24 AM UTC and was resolved by 5:39 AM UTC, lasting roughly 2 hours and 15 minutes. ConnectWise issued three official updates during the incident, describing ongoing investigation and eventual recovery as the Automation tab data returned to normal.