ConnectWise Outage History

ConnectWise RMM experienced intermittent outbound email delivery issues affecting Security Partner Support, causing delayed or failed alert notifications to some partners.

The outage lasted approximately 2 hours and 20 minutes, from 6:39 PM UTC to 8:59 PM UTC. The provider issued 2 official status updates during the incident, and the issue was resolved with the ConnectWise RMM component returning to a healthy state. Affected users should regain normal alert delivery after the incident.

ConnectWise SSO experienced intermittent login failures affecting sign-in for ConnectWise accounts. The outage began at 5:29 PM UTC and lasted about 1 hour 35 minutes, with some login attempts succeeding after retries. The issue impacted the SSO authentication component and was communicated by ConnectWise via status updates.

ConnectWise issued 2 status updates during the incident: the first confirmed an investigation into the intermittent login issues, and the second announced that the issue had been resolved with the SSO service returning to normal operation.

ConnectWise PSA (formerly Manage) experienced an issue that prevented Service tickets from being saved in the North America region. Users attempting to save tickets could see errors or experience delays during ticket creation and updates. The incident began at Nov 20, 2025 4:14 AM UTC when the status page started investigating a server error affecting Manage/Service Tickets in North America.

The provider issued two status updates during the incident, with the component showing degraded performance before returning to normal. The status transitioned from warn to up at Nov 20, 2025 7:04 AM UTC. The outage lasted approximately 2 hours and 50 minutes.

ConnectWise PSA underwent a scheduled maintenance window with no disruption expected. The ConnectWise PSA component (formerly Manage) transitioned to maintenance at Nov 20, 2025 3:04 AM UTC and returned to normal at Nov 20, 2025 4:04 AM UTC, for a duration of about 1 hour. This window corresponds to 10:04 PM–11:04 PM EST on November 19, 2025. The provider issued 2 official status updates detailing the maintenance and its completion, and the changes affected a single component.

ConnectWise PSA underwent a scheduled maintenance window for the EU Update 2025.16 on 2025-11-19. The maintenance window was planned from Nov 19, 2025 9:00 PM UTC to Nov 19, 2025 10:00 PM UTC. The status page shows the ConnectWise PSA component moving to maintenance at Nov 19, 2025 9:04 PM UTC and returning to up at Nov 19, 2025 10:04 PM UTC. ConnectWise stated there should be no disruptions during this period, and the maintenance completed without impact to users. The maintenance lasted roughly one hour.

Two official status updates were issued during the window, and the EU-focused maintenance concluded with ConnectWise PSA resuming normal operation.

ConnectWise reported intermittent issues affecting ScreenConnect marketing pages, which did not impact ConnectWise products or customer accounts but disrupted partner-facing content. Separately, some ConnectWise RMM users experienced failures loading the Device Page for a subset of partners, an issue linked to a third-party outage reported by Cloudflare.

The incident was tracked across four official status updates. The ScreenConnect outage began at Nov 18, 2025 1:39 PM UTC and was resolved by Nov 18, 2025 11:34 PM UTC, lasting approximately 9 hours and 55 minutes. The RMM Device Page loading issue occurred between Nov 18, 2025 2:19 PM UTC and Nov 18, 2025 2:44 PM UTC, lasting about 25 minutes. By the end of the window, ScreenConnect had returned to normal and the RMM page loading had stabilized.

ConnectWise experienced a temporary data visibility issue in Asio reports, causing reporting data to not display for the ConnectWise RMM and ConnectWise Command components. The incident began at Nov 12, 2025 2:54 PM UTC and was resolved by Nov 12, 2025 4:29 PM UTC, lasting about 1 hour 35 minutes. The provider issued 2 status updates during the incident, noting that Asio reports loading issues were being investigated and later that the issue had been resolved.

Once the issue was resolved, services returned to normal operation with data visibility restored.

On {{date:2025-11-08}}, ConnectWise Automate Solution Center underwent a scheduled maintenance window from 2:00 PM UTC to 3:00 PM UTC (9:00–10:00 AM EST). During this period, Automate partners were unable to update solutions in the Solution Center, reflecting a targeted impact to a specific component. The incident was communicated as planned downtime by ConnectWise, with status updates tied to the Automate component.

BrightGauge, a ConnectWise solution, experienced an outage that prevented SMS-based two-factor authentication codes from being delivered, hindering login for affected users. The issue prompted an investigation beginning at Nov 6, 2025 8:04 AM UTC with the BrightGauge component listed as affected.

The incident lasted about 6 hours and 20 minutes and was resolved by Nov 6, 2025 2:24 PM UTC. ConnectWise issued 2 status updates during the incident, providing updates on progress and resolution.

During a scheduled maintenance window, ConnectWise MDR (EDR) was listed as Extended SentitnelOne Console Maintenance, with North America users experiencing temporary access unavailability. Upgrade activities were underway and expected to complete quickly; endpoint protection capabilities remained unaffected. The maintenance began at Nov 2, 2025 5:04 PM UTC and concluded at Nov 2, 2025 7:14 PM UTC, lasting about 2 hours and 10 minutes. The provider issued 2 status updates during the incident, and service returned to normal after maintenance.