Is Deskpro down?
Current Deskpro status is UP

We checked the official Deskpro Status Page 1 min. 46 sec. ago. Learn more
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Recent Deskpro Outages and Issues

Follow the recent outages and downtime for Deskpro in the table below.

Start Time

Type

Length

Message

Details

October 24, 2023 14:57 UTC

WARN

about 18 hours

We are investigating connectivity issues affecting some customers

See more
Start Time

October 24, 2023 14:57 UTC

Type WARN
Affected Components

Admin Interface

Agent Interface

Message

We are investigating connectivity issues affecting some customers

Details

Investigating - We are currently investigating this issue. Oct 24, 2023 - 15:56 BST

April 12, 2023 15:02 UTC

WARN

about 2 hours

Delays in email processing

See more
Start Time

April 12, 2023 15:02 UTC

Type WARN
Affected Components

Incoming Email

Message

Delays in email processing

Details

Investigating - We are aware of some customers experiencing delays with email processing. We are investigating. Apr 12, 2023 - 16:00 BST

September 01, 2022 12:47 UTC

WARN

5 minutes

Incoming email backlog in the UK1 region

See more
Start Time

September 01, 2022 12:47 UTC

Type WARN
Affected Components

Incoming Email

Message

Incoming email backlog in the UK1 region

Details

Investigating - We are aware of an email backlog affecting some customers in our UK1 region. We are investigating the cause and will update this post when we have more information. Sep 01, 2022 - 13:44 BST

August 04, 2022 09:52 UTC

WARN

about 2 hours

Some emails appearing with blank messages

See more
Start Time

August 04, 2022 09:52 UTC

Type WARN
Affected Components

Incoming Email

Message

Some emails appearing with blank messages

Details

Identified - We're aware of a problem with incoming email messages appearing as blank in the agent interface.We've identified the issue and messages will be properly visible shortly. Aug 4, 10:50 BST

Deskpro Components and Services

View details of the current Deskpro status below.

Name

Status

Details

Deskpro Admin Interface

UP See more

Deskpro Agent Interface

UP See more

Deskpro API

UP See more

Deskpro Billing Interface

UP See more

Deskpro Incoming Email

UP See more

Deskpro Outgoing Email

UP See more

Deskpro Reports Interface

UP See more

Deskpro User Interface / Portal

UP See more

No outages or status changes in the last 24 hours

Deskpro status, last 24 hours:

9:00 PM
3:00 AM
9:00 AM
3:00 PM
9:00 PM
9:00 PM
9:00 AM
9:00 PM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

Deskpro Outage and Status History

We've been monitoring Deskpro outages since November 23, 2020.
Here's the history of service outages we've observed from the Deskpro Status Page:

May 2024

April 2024

March 2024

  • Up

  • Warn

  • Down

  • Maintenance

Instant enriched data from
3,590 status pages

About Our Deskpro Status Page Integration

Deskpro is an IT solution that StatusGator has been monitoring since November 2020. Over the past over 3 years, we have collected data on on outages that affected Deskpro users. When Deskpro publishes downtime on their status page, they do so across 8 components using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor Deskpro to get notified when it's down, is under maintenance, or has an outage. You can get alerts by signing up for a free StatusGator account.

If Deskpro is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Deskpro is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Deskpro posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Deskpro enters a pre-planned maintenance window, keeping you up to date.

Since Deskpro publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When Deskpro posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Deskpro has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Deskpro has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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