Is Dialogue down?
Current Dialogue status is UP

We checked the official Dialogue Status Page 4 min. 59 sec. ago. Learn more
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Recent Dialogue Outages and Issues

Follow the recent outages and downtime for Dialogue in the table below.

Start Time

Type

Length

Message

Details

March 05, 2024 20:50 UTC

WARN

8 days

Connectivité des moniteurs d'activités physiques // Wellness tracker connectivity

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Start Time

March 05, 2024 20:50 UTC

Type WARN
Affected Components

CA - Dialogue Member Mobile Application

CA - Lumino Health Virtual Care Member Web Application

CA - Consult + Member Web Application

EU - Dialogue Member Application (EU)

CA - Dialogue Member Web Application

CA - Lumino Health Virtual Care Member Mobile Application

CA - Consult + Member Mobile Application

US - Sunlife Health360 Member Application (US)

Message

Connectivité des moniteurs d'activités physiques // Wellness tracker connectivity

Details

Monitoring - Nous avons mis en place une solution pour mitiger les problèmes de connectivité aux moniteurs d'activités physiques qui devrait rétablir la fonctionnalité. Terra continue de chercher une solution.---We have put in place a mitigation for the tracker connectivity problems which should reestablish functionality. Terra is still investigating. Mar 05, 2024 - 15:48 EST

March 04, 2024 17:20 UTC

WARN

1 day

Connectivité des moniteurs d'activités physiques // Wellness tracker connectivity

See more
Start Time

March 04, 2024 17:20 UTC

Type WARN
Affected Components

CA - Dialogue Member Mobile Application

CA - Dialogue Member Web Application

EU - Dialogue Member Application (EU)

CA - Lumino Health Virtual Care Member Web Application

CA - Consult + Member Web Application

CA - Lumino Health Virtual Care Member Mobile Application

CA - Consult + Member Mobile Application

US - Sunlife Health360 Member Application (US)

Message

Connectivité des moniteurs d'activités physiques // Wellness tracker connectivity

Details

Identified - English followsNotre fournisseur de connectivité aux moniteurs d'activités physiques , Terra, éprouve des difficultés ce qui peut causer des problèmes de connectivité pour les fonctionnalités de suivi des activités physiques dans nos applications. Nous avons contacté Terra.---Our wellness tracker provider, Terra, is experiencing issues which can cause connectivity problems for the tracking of physical activity in our apps. We have reached out to Terra. Mar 04, 2024 - 12:16 EST

February 26, 2024 12:45 UTC

WARN

7 days

Filtering by reporting columns and member type broken in Dialogue prod-ca

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Start Time

February 26, 2024 12:45 UTC

Type WARN
Affected Components

CA - Sisense Self-Serve Client Reports

Message

Filtering by reporting columns and member type broken in Dialogue prod-ca

Details

Investigating - We've identified a bug in one of our client reporting models, affecting filtering on reporting columns (1-5) and member type (employee vs dependent) in Sisense reports. The other filters (as well as no filter) does not seem impacted at this time. Given these filters are only available for Dialogue Client Reports, the issue does not impact partner reports. Please restrain from using those filters for the time being. Note that the Metabase custom reports are not leveraging the same models, so are not impacted. You may still use those to pull your data.We don't expect a fix for another few weeks minimum. If questioned, you can mention to clients that the accuracy of these filters is compromised, and clients who have made changes to the contents of the reporting columns are mostly impacted (ie division from finance to accounting). We apologize for the inconvenience. Feb 26, 2024 - 07:42 EST

January 30, 2024 12:20 UTC

DOWN

about 2 hours

Partial System Outage

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Start Time

January 30, 2024 12:20 UTC

Type DOWN
Affected Components

CA - Care Platform

Message

Partial System Outage

January 30, 2024 12:10 UTC

DOWN

10 minutes

Core Database Incident (CA)

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Start Time

January 30, 2024 12:10 UTC

Type DOWN
Affected Components

CA - Lumino Health Virtual Care Member Web Application

CA - Consult + Member Mobile Application

CA - Lumino Health Virtual Care Member Mobile Application

CA - Admin Portal

CA - Consult + Member Web Application

CA - Dialogue Member Mobile Application

CA - Dialogue Member Web Application

Message

Core Database Incident (CA)

Details

Update - We are continuing to work on a fix for this issue. Jan 30, 2024 - 07:09 EST

2024-03-13 12:50:47 UTC UTC

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2024-03-13 12:50:47 UTC UTC

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2024-03-13 12:50:47 UTC UTC

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2024-03-13 12:50:47 UTC UTC

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2024-03-13 12:50:47 UTC UTC

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StatusGator has over 1 year of Dialogue status history.

Dialogue Components and Services

View details of the current Dialogue status below.

Name

Status

Details

Dialogue

UP See more

Dialogue Admin Portal

UP See more

Dialogue Admin Portal (EU)

UP See more

Dialogue Admin Portal (US)

UP See more

Dialogue Care Platform

UP See more

Dialogue Care Platform (EU)

UP See more

Dialogue Care Platform (US)

UP See more

Dialogue Consult + Member Mobile Application

UP See more

Dialogue Consult + Member Web Application

UP See more

Dialogue Lumino Health Virtual Care Member Mobile Application

UP See more

Dialogue Lumino Health Virtual Care Member Web Application

UP See more

Dialogue Member Application (EU)

UP See more

Dialogue Member Application (US)

UP See more

Dialogue Member Mobile Application

UP See more

Dialogue Member Web Application

UP See more

Dialogue Presto Client Reports

UP See more

Dialogue Sisense Self-Serve Client Reports

UP See more

Dialogue Sisense Self-Serve Client Reports (US)

UP See more

Dialogue Snowflake Data Sharing (US)

UP See more

Dialogue Sunlife Health360 Member Application (US)

UP See more

No outages or status changes in the last 24 hours

Dialogue status, last 24 hours:

1:00 PM
7:00 PM
1:00 AM
7:00 AM
1:00 PM
1:00 PM
1:00 AM
1:00 PM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

Dialogue Outage and Status History

We've been monitoring Dialogue outages since October 6, 2022.
Here's the history of service outages we've observed from the Dialogue Status Page:

Instant enriched data from
3,570 status pages

About Our Dialogue Status Page Integration

Dialogue is a Healthcare solution that StatusGator has been monitoring since October 2022. Over the past over 1 year, we have collected data on on more than 62 outages that affected Dialogue users. When Dialogue publishes downtime on their status page, they do so across 20 components and 4 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor Dialogue to get notified when it's down, is under maintenance, or has an outage. You can get alerts by signing up for a free StatusGator account.

If Dialogue is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Dialogue is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Dialogue posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Dialogue enters a pre-planned maintenance window, keeping you up to date.

Since Dialogue publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When Dialogue posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Dialogue has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Dialogue has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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