Is Files Core Services / API down?
Current Files Core Services / API status is UP

We checked the official Files Core Services / API Status Page 2 min. 14 sec. ago. Learn more
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Recent Files Core Services / API Outages and Issues

Follow the recent outages and downtime for Files Core Services / API in the table below.

Start Time

Type

Length

Message

Details

May 01, 2024 12:50 UTC

DOWN

5 minutes

Files.com Service Entirely Down for Sites using the ExaVault Host Key without a Custom Domain

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Start Time

May 01, 2024 12:50 UTC

Type DOWN
Affected Components

Core Services / API

Message

Files.com Service Entirely Down for Sites using the ExaVault Host Key without a Custom Domain

Details

Investigating - We are investigating a major outage on Files.com affecting all Files.com core and auxiliary services in all regions for sites that use the ExaVault SFTP Host Key without a Custom Domain.Sites with a Custom Domain and those that use the default Files.com Host Key are not affected by this outage.We will provide updates on this situation as they become available. If you need additional support, please do not hesitate to contact our Customer Support team by email or phone. May 01, 2024 - 05:48 PDT

January 12, 2024 21:05 UTC

DOWN

10 minutes

Performance Degradation and/or High Error Rates

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Start Time

January 12, 2024 21:05 UTC

Type DOWN
Affected Components

FTP/FTPS

Remote Server Integrations (Sync and Mount)

SFTP

WebDAV

Web Interface

Core Services / API

Background Jobs, including Sync and Webhooks

Message

Performance Degradation and/or High Error Rates

Details

Investigating - We are investigating a major performance degradation and/or elevated error rates that is affecting all Files.com core and auxiliary services in all regions.We will provide additional details as they become available. Customers with urgent questions are encouraged to contact our Customer Support team by email. Thank you for your patience. Jan 12, 2024 - 13:01 PST

October 20, 2023 17:40 UTC

WARN

30 minutes

EU (Germany) Region Only: Delays and Errors Related to Certain Background Processing

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Start Time

October 20, 2023 17:40 UTC

Type WARN
Affected Components

EU (Germany) Region

Web Interface

Core Services / API

Message

EU (Germany) Region Only: Delays and Errors Related to Certain Background Processing

Details

Investigating - EU (Germany) only: We are investigating elevated error rates related to certain background processing performed as part of the core Files.com file transfer pipeline in the EU (Germany) region. Impacted functions of Files.com include file transformations such as zip/unzip, GPG, preview generation, and file statistics calculation such as MD5.This situation should not impact customers at all unless they have files stored in the EU (Germany) region.This situation should not affect real-time operations such as the Files.com API, FTP, SFTP, AS2, and other operations where Files.com acts as a server.We will provide additional details as they become available. Customers with urgent questions are encouraged to contact our Customer Support team by email. Thank you for your patience. Oct 20, 2023 - 10:40 PDT

May 05, 2023 22:25 UTC

WARN

5 minutes

All Regions: Major Network Outage

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Start Time

May 05, 2023 22:25 UTC

Type WARN
Affected Components

Core Services / API

FTP/FTPS

SFTP

WebDAV

Web Interface

Message

All Regions: Major Network Outage

Details

Update - We are continuing to investigate the DNS issue causing Files.com sites to be inaccessible for some users. We will post an update as soon as the issue has been identified and a fix is being implemented. If you need additional assistance, please do not hesitate to contact our Customer Support team by email. Thank you for your continued patience. May 05, 2023 - 14:03 PDT

May 01, 2023 15:10 UTC

WARN

about 4 hours

Canada Region Only: Delays and Errors Related to Certain Background Processing

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Start Time

May 01, 2023 15:10 UTC

Type WARN
Affected Components

Core Services / API

Web Interface

Message

Canada Region Only: Delays and Errors Related to Certain Background Processing

Details

Investigating - Canada only: We are investigating elevated error rates related to certain background processing performed as part of the core Files.com file transfer pipeline in the [REGION] region. Impacted functions of Files.com include file transformations such as zip/unzip, GPG, preview generation, and file statistics calculation such as MD5.This situation should not impact customers at all unless they have files stored in the Canada region.This situation should not affect real-time operations such as the Files.com API, FTP, SFTP, AS2, and other operations where Files.com acts as a server.We will provide additional details as they become available. Customers with urgent questions are encouraged to contact our Customer Support team by email. Thank you for your patience. May 01, 2023 - 08:10 PDT

2024-05-02 09:48:03 UTC UTC

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2024-05-02 09:48:03 UTC UTC

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2024-05-02 09:48:03 UTC UTC

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2024-05-02 09:48:03 UTC UTC

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2024-05-02 09:48:03 UTC UTC

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Sign Up for More Files Core Services / API History

StatusGator has about 2 years of Files Core Services / API status history.

1 status change in the last 24 hours

Files Core Services / API status, last 24 hours:

10:00 AM
4:00 PM
10:00 PM
4:00 AM
10:00 AM
10:00 AM
10:00 PM
10:00 AM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 5 minutes

  • Maintenance: 0 minutes

Files Core Services / API Outage and Status History

We've been monitoring Files Core Services / API outages since February 16, 2022.
Here's the history of service outages we've observed from the Files Core Services / API Status Page:

April 2024

March 2024

  • Up

  • Warn

  • Down

  • Maintenance

Instant enriched data from
3,590 status pages

About Our Files Core Services / API Status Page Integration

Files Core Services / API is a CMS and CDN solution that StatusGator has been monitoring since February 2022. Over the past about 2 years, we have collected data on on more than 87 outages that affected Files Core Services / API users. When Files Core Services / API publishes downtime on their status page, they do so across 15 components using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor Files Core Services / API to get notified when it's down, is under maintenance, or has an outage. This makes it one of the most popular cms services monitored on our platform. We've sent more than 300 notifications to our users about Files Core Services / API incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If Files Core Services / API is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Files Core Services / API is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Files Core Services / API posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Files Core Services / API enters a pre-planned maintenance window, keeping you up to date.

Since Files Core Services / API publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When Files Core Services / API posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Files Core Services / API has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Files Core Services / API has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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