Is Files down?
Current Files status is UP

We checked the official Files Status Page 3 min. 59 sec. ago. Learn more
Having a problem? Help Allie Gator keep this page accurate!

Report an Issue

Stay informed of future downtime with dashboards and notifications

Recent Files Outages and Issues

Follow the recent outages and downtime for Files in the table below.

Start Time

Type

Length

Message

Details

January 12, 2024 21:05 UTC

DOWN

10 minutes

Performance Degradation and/or High Error Rates

See more
Start Time

January 12, 2024 21:05 UTC

Type DOWN
Affected Components

FTP/FTPS

Remote Server Integrations (Sync and Mount)

SFTP

WebDAV

Web Interface

Core Services / API

Background Jobs, including Sync and Webhooks

Message

Performance Degradation and/or High Error Rates

Details

Investigating - We are investigating a major performance degradation and/or elevated error rates that is affecting all Files.com core and auxiliary services in all regions.We will provide additional details as they become available. Customers with urgent questions are encouraged to contact our Customer Support team by email. Thank you for your patience. Jan 12, 2024 - 13:01 PST

December 05, 2023 14:25 UTC

WARN

20 minutes

SFTP Service in the USA Region Service Outage

See more
Start Time

December 05, 2023 14:25 UTC

Type WARN
Affected Components

SFTP

Message

SFTP Service in the USA Region Service Outage

Details

Identified - We are continuing to investigate this issue. We identified a configuration error. We have made a change that we believe has solved this configuration error. SFTP issues may be resolved for some connections.We will post an update as soon as the issue has been identified and a fix is being implemented. If you need additional assistance, please do not hesitate to contact our Customer Support team by email. Thank you for your continued patience. Dec 05, 2023 - 06:23 PST

November 21, 2023 14:00 UTC

WARN

about 1 hour

Delays To Batch and Scheduled Operations

See more
Start Time

November 21, 2023 14:00 UTC

Type WARN
Affected Components

Background Jobs, including Sync and Webhooks

Message

Delays To Batch and Scheduled Operations

Details

Investigating - We are investigating reports of delays to batch and scheduled operations, including but not limited to scheduled and ad-hoc syncs, moves, copies, file transformations, automations, webhooks, batch deletes, email delivery, previews, and similar batch operations.This situation should not affect real-time operations such as FTP, SFTP, AS2, and other operations where Files.com acts as a server.We will provide additional details as they become available. Customers with urgent questions are encouraged to contact our Customer Support team by email. Thank you for your patience. Nov 21, 2023 - 05:55 PST

October 20, 2023 17:40 UTC

WARN

30 minutes

EU (Germany) Region Only: Delays and Errors Related to Certain Background Processing

See more
Start Time

October 20, 2023 17:40 UTC

Type WARN
Affected Components

EU (Germany) Region

Web Interface

Core Services / API

Message

EU (Germany) Region Only: Delays and Errors Related to Certain Background Processing

Details

Investigating - EU (Germany) only: We are investigating elevated error rates related to certain background processing performed as part of the core Files.com file transfer pipeline in the EU (Germany) region. Impacted functions of Files.com include file transformations such as zip/unzip, GPG, preview generation, and file statistics calculation such as MD5.This situation should not impact customers at all unless they have files stored in the EU (Germany) region.This situation should not affect real-time operations such as the Files.com API, FTP, SFTP, AS2, and other operations where Files.com acts as a server.We will provide additional details as they become available. Customers with urgent questions are encouraged to contact our Customer Support team by email. Thank you for your patience. Oct 20, 2023 - 10:40 PDT

October 06, 2023 13:20 UTC

WARN

about 4 hours

Delays To Batch and Scheduled Operations

See more
Start Time

October 06, 2023 13:20 UTC

Type WARN
Affected Components

Background Jobs, including Sync and Webhooks

Message

Delays To Batch and Scheduled Operations

Details

Investigating - We are investigating reports of delays to batch and scheduled operations, including but not limited to scheduled and ad-hoc syncs, moves, copies, file transformations, automations, webhooks, batch deletes, email delivery, previews, and similar batch operations.This situation should not affect real-time operations such as FTP, SFTP, AS2, and other operations where Files.com acts as a server.We will provide additional details as they become available. Customers with urgent questions are encouraged to contact our Customer Support team by email. Thank you for your patience. Oct 06, 2023 - 06:16 PDT

2024-04-12 01:43:41 UTC UTC

STATUS

? minutes

Sign in to view more status history.

See more

2024-04-12 01:43:41 UTC UTC

STATUS

? minutes

Sign in to view more status history.

See more

2024-04-12 01:43:41 UTC UTC

STATUS

? minutes

Sign in to view more status history.

See more

2024-04-12 01:43:41 UTC UTC

STATUS

? minutes

Sign in to view more status history.

See more

2024-04-12 01:43:41 UTC UTC

STATUS

? minutes

Sign in to view more status history.

See more

Sign Up for More Files History

StatusGator has about 2 years of Files status history.

Files Components and Services

View details of the current Files status below.

Name

Status

Details

Files Australia Region

UP See more

Files Background Jobs, including Sync and Webhooks

UP See more

Files Canada Region

UP See more

Files Core Services / API

UP See more

Files EU (Germany) Region

UP See more

Files FTP/FTPS

UP See more

Files Japan Region

UP See more

Files Remote Server Integrations (Sync and Mount)

UP See more

Files SFTP

UP See more

Files Singapore Region

UP See more

Files Tools

UP See more

Files UK Region

UP See more

Files USA Region

UP See more

Files WebDAV

UP See more

Files Web Interface

UP See more

No outages or status changes in the last 24 hours

Files status, last 24 hours:

2:00 AM
8:00 AM
2:00 PM
8:00 PM
2:00 AM
2:00 AM
2:00 PM
2:00 AM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

Files Outage and Status History

We've been monitoring Files outages since February 16, 2022.
Here's the history of service outages we've observed from the Files Status Page:

April 2024

March 2024

February 2024

  • Up

  • Warn

  • Down

  • Maintenance

Instant enriched data from
3,580 status pages

About Our Files Status Page Integration

Files is a CMS and CDN solution that StatusGator has been monitoring since February 2022. Over the past about 2 years, we have collected data on on more than 83 outages that affected Files users. When Files publishes downtime on their status page, they do so across 15 components using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor Files to get notified when it's down, is under maintenance, or has an outage. This makes it one of the most popular cms services monitored on our platform. We've sent more than 200 notifications to our users about Files incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If Files is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Files is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Files posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Files enters a pre-planned maintenance window, keeping you up to date.

Since Files publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When Files posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Files has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Files has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

Can’t find your question? Email us to arrange a time to discuss. We’d love to chat!

Files Down?

Are you experiencing issues with Files? Sign up to receive notifications when Files publishes outages.

Files Down or not working? Never be taken by surprise again.

StatusGator tells you when your cloud services have problems or their statuses change. We monitor the official status pages of more than 3,580 cloud services in real-time, aggregate the data, and send you alerts via email, Slack, Teams, SMS, and more.

Looking for recent downtime and outages of Files?

Sign up for StatusGator and see all historical information about Files outages and performance issues. Get free, instant notifications when Files goes down.