Is Files FTP/FTPS down?
Current Files FTP/FTPS status is UP

We checked the official Files FTP/FTPS Status Page 1 min. 24 sec. ago. Learn more
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Recent Files FTP/FTPS Outages and Issues

Follow the recent outages and downtime for Files FTP/FTPS in the table below.

Start Time

Type

Length

Message

Details

January 12, 2024 21:05 UTC

DOWN

10 minutes

Performance Degradation and/or High Error Rates

See more
Start Time

January 12, 2024 21:05 UTC

Type DOWN
Affected Components

FTP/FTPS

Remote Server Integrations (Sync and Mount)

SFTP

WebDAV

Web Interface

Core Services / API

Background Jobs, including Sync and Webhooks

Message

Performance Degradation and/or High Error Rates

Details

Investigating - We are investigating a major performance degradation and/or elevated error rates that is affecting all Files.com core and auxiliary services in all regions.We will provide additional details as they become available. Customers with urgent questions are encouraged to contact our Customer Support team by email. Thank you for your patience. Jan 12, 2024 - 13:01 PST

May 09, 2023 00:15 UTC

WARN

25 minutes

SFTP, FTP/FTPS, WebDAV Service Degraded

See more
Start Time

May 09, 2023 00:15 UTC

Type WARN
Affected Components

FTP/FTPS

SFTP

WebDAV

Message

SFTP, FTP/FTPS, WebDAV Service Degraded

Details

Investigating - FTP/FTPS, SFTP, WebDAV only: We are investigating elevated error rates on these services on Files.com in all regions.This incident does not impact other network services such as API, AS2, and others.We will provide additional details as they become available. Customers with urgent questions are encouraged to contact our Customer Support team by email. Thank you for your patience. May 08, 2023 - 17:12 PDT

May 05, 2023 22:25 UTC

WARN

5 minutes

All Regions: Major Network Outage

See more
Start Time

May 05, 2023 22:25 UTC

Type WARN
Affected Components

Core Services / API

FTP/FTPS

SFTP

WebDAV

Web Interface

Message

All Regions: Major Network Outage

Details

Update - We are continuing to investigate the DNS issue causing Files.com sites to be inaccessible for some users. We will post an update as soon as the issue has been identified and a fix is being implemented. If you need additional assistance, please do not hesitate to contact our Customer Support team by email. Thank you for your continued patience. May 05, 2023 - 14:03 PDT

April 27, 2023 22:00 UTC

WARN

37 minutes

FTP Service Only: Elevated Error Rates in the USA Region

See more
Start Time

April 27, 2023 22:00 UTC

Type WARN
Affected Components

FTP/FTPS

Message

FTP Service Only: Elevated Error Rates in the USA Region

Details

Investigating - FTP only: We are investigating elevated error rates on the FTP service on Files.com in our primary USA region.This incident does not impact other network services such as API, SFTP, WebDAV, AS2, and others.If you have an urgent need to access Files.com, we recommend using SFTP in lieu of FTP. If you must connect via FTP, you should be able to immediately connect (and access your existing files and account) using the hostname of our Canada region, which is app-ca-central-1.files.com.We will provide additional details as they become available. Customers with urgent questions are encouraged to contact our Customer Support team by email. Thank you for your patience. Apr 27, 2023 - 14:45 PDT

April 27, 2023 21:45 UTC

WARN

10 minutes

FTP Service Only: Elevated Error Rates in the USA Region

See more
Start Time

April 27, 2023 21:45 UTC

Type WARN
Affected Components

FTP/FTPS

Message

FTP Service Only: Elevated Error Rates in the USA Region

Details

Investigating - FTP only: We are investigating elevated error rates on the FTP service on Files.com in our primary USA region.This incident does not impact other network services such as API, SFTP, WebDAV, AS2, and others.If you have an urgent need to access Files.com, we recommend using SFTP in lieu of FTP. If you must connect via FTP, you should be able to immediately connect (and access your existing files and account) using the hostname of our Canada region, which is app-ca-central-1.files.com.We will provide additional details as they become available. Customers with urgent questions are encouraged to contact our Customer Support team by email. Thank you for your patience. Apr 27, 2023 - 14:45 PDT

2024-05-02 04:32:23 UTC UTC

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2024-05-02 04:32:23 UTC UTC

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2024-05-02 04:32:23 UTC UTC

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2024-05-02 04:32:23 UTC UTC

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2024-05-02 04:32:23 UTC UTC

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Sign Up for More Files FTP/FTPS History

StatusGator has about 2 years of Files FTP/FTPS status history.

No outages or status changes in the last 24 hours

Files FTP/FTPS status, last 24 hours:

5:00 AM
11:00 AM
5:00 PM
11:00 PM
5:00 AM
5:00 AM
5:00 PM
5:00 AM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

Files FTP/FTPS Outage and Status History

We've been monitoring Files FTP/FTPS outages since February 16, 2022.
Here's the history of service outages we've observed from the Files FTP/FTPS Status Page:

May 2024

April 2024

March 2024

  • Up

  • Warn

  • Down

  • Maintenance

Instant enriched data from
3,590 status pages

About Our Files FTP/FTPS Status Page Integration

Files FTP/FTPS is a CDN and CMS solution that StatusGator has been monitoring since February 2022. Over the past about 2 years, we have collected data on on more than 87 outages that affected Files FTP/FTPS users. When Files FTP/FTPS publishes downtime on their status page, they do so across 15 components using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor Files FTP/FTPS to get notified when it's down, is under maintenance, or has an outage. This makes it one of the most popular cms services monitored on our platform. We've sent more than 300 notifications to our users about Files FTP/FTPS incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If Files FTP/FTPS is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Files FTP/FTPS is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Files FTP/FTPS posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Files FTP/FTPS enters a pre-planned maintenance window, keeping you up to date.

Since Files FTP/FTPS publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When Files FTP/FTPS posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Files FTP/FTPS has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Files FTP/FTPS has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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