Is Files Web Interface down?
Current Files Web Interface status is UP

Investigating - ExaVault is a service that was acquired by Files.com. A small percentage of former ExaVault customers are still using the ExaVault host key after their migration to Files.com. If your site was not migrated from ExaVault, or if you no longer use the ExaVault host key, this incident does not affect you. This incident only affects users connecting to Files.com from non-US regions.We are currently investigating an incident causing an HTTPS outage for sites that use the ExaVault host key without a Custom Domain for users in non-US regions. This incident does not affect other services like unencrypted HTTP, FTP or SFTP. At this time, we believe that all network services are up in our US region. May 01, 2024 - 11:42 PDT

Investigating - We are investigating a major performance degradation and/or elevated error rates that is affecting all Files.com core and auxiliary services in all regions.We will provide additional details as they become available. Customers with urgent questions are encouraged to contact our Customer Support team by email. Thank you for your patience. Jan 12, 2024 - 13:01 PST

Investigating - EU (Germany) only: We are investigating elevated error rates related to certain background processing performed as part of the core Files.com file transfer pipeline in the EU (Germany) region. Impacted functions of Files.com include file transformations such as zip/unzip, GPG, preview generation, and file statistics calculation such as MD5.This situation should not impact customers at all unless they have files stored in the EU (Germany) region.This situation should not affect real-time operations such as the Files.com API, FTP, SFTP, AS2, and other operations where Files.com acts as a server.We will provide additional details as they become available. Customers with urgent questions are encouraged to contact our Customer Support team by email. Thank you for your patience. Oct 20, 2023 - 10:40 PDT

Update - We are continuing to investigate the DNS issue causing Files.com sites to be inaccessible for some users. We will post an update as soon as the issue has been identified and a fix is being implemented. If you need additional assistance, please do not hesitate to contact our Customer Support team by email. Thank you for your continued patience. May 05, 2023 - 14:03 PDT

Investigating - US Web services only: We are investigating elevated error rates on the web service on Files.com in the US region. This is causing preview delays in the web interface.This incident does not impact other network services such as API, FTP, WebDAV, AS2, and others, nor does it impact regions other than US. At this time, we believe that all network services are currently up in our other regional locations.We will provide additional details as they become available. Customers with urgent questions are encouraged to contact our Customer Support team by email. Thank you for your patience. May 02, 2023 - 13:11 PDT