Is Khoros Brand Messenger down?
Current Khoros Brand Messenger status is UP

We checked the official Khoros Brand Messenger Status Page 5 min. 49 sec. ago. Learn more
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Recent Khoros Brand Messenger Outages and Issues

Follow the recent outages and downtime for Khoros Brand Messenger in the table below.

Start Time

Type

Length

Message

Details

March 08, 2024 09:52 UTC

WARN

about 7 hours

[Care & Flow] Disruptions in Brand messenger

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Start Time

March 08, 2024 09:52 UTC

Type WARN
Affected Components

Khoros Flow - Khoros Care Integration

Khoros Care - Brand Messenger

Message

[Care & Flow] Disruptions in Brand messenger

Details

Investigating - We are experiencing an issue with Brand Messenger(BM V2) integrations in Care & Flow, which affects a subset of customers. As a result, agents are observing a failure while sending responses, and bot responses are also failing.We are actively investigating the issue and will update you on progress. Mar 08, 2024 - 03:52 CST

February 18, 2024 18:17 UTC

DOWN

about 5 hours

[US Hosted Care] Unable to respond to Brand Messenger Conversation

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Start Time

February 18, 2024 18:17 UTC

Type DOWN
Affected Components

Khoros Care - Brand Messenger

Message

[US Hosted Care] Unable to respond to Brand Messenger Conversation

Details

Update - Our further analysis has revealed that brand messenger V2 is down for all the US-hosted customers. We are actively working on the issue. Feb 18, 2024 - 12:16 CST

February 18, 2024 17:52 UTC

WARN

25 minutes

[US Hosted Care] Unable to respond to Brand Messenger Conversation

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Start Time

February 18, 2024 17:52 UTC

Type WARN
Affected Components

Khoros Care - Brand Messenger

Message

[US Hosted Care] Unable to respond to Brand Messenger Conversation

Details

Investigating - We are observing an issue with the Brand Messenger. As a result, agents will not be able to respond to the conversations. We are investigating the issue and will update you when we have more information. Feb 18, 2024 - 11:49 CST

October 18, 2023 17:12 UTC

WARN

15 minutes

[Flow & Care] Performance Degradation

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Start Time

October 18, 2023 17:12 UTC

Type WARN
Affected Components

Khoros Flow - Khoros Care Integration

Khoros Care - Brand Messenger

Khoros Care - Third-party APIs

Message

[Flow & Care] Performance Degradation

Details

Identified - We experienced performance degradation with a subset of customers for Brand Messenger(v1 only) and WhatsApp integrations. It delayed/failed ingestions and responses inside Flow & Care.We are collaborating with our partner team, and now recovery is in progress; we are monitoring the recovery and will update you soon. Oct 18, 2023 - 12:11 CDT

July 26, 2023 21:57 UTC

WARN

3 months

[Care- Brand Messenger Modern Chat] Compatibility Issue with Chrome version (115)

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Start Time

July 26, 2023 21:57 UTC

Type WARN
Affected Components

Khoros Care - Brand Messenger

Message

[Care- Brand Messenger Modern Chat] Compatibility Issue with Chrome version (115)

Details

Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon. Jul 26, 2023 - 16:55 CDT

2024-05-04 08:26:07 UTC UTC

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2024-05-04 08:26:07 UTC UTC

STATUS

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2024-05-04 08:26:07 UTC UTC

STATUS

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2024-05-04 08:26:07 UTC UTC

STATUS

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2024-05-04 08:26:07 UTC UTC

STATUS

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Sign Up for More Khoros Brand Messenger History

StatusGator has almost 4 years of Khoros Brand Messenger status history.

No outages or status changes in the last 24 hours

Khoros Brand Messenger status, last 24 hours:

9:00 AM
3:00 PM
9:00 PM
3:00 AM
9:00 AM
9:00 AM
9:00 PM
9:00 AM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

Khoros Brand Messenger Outage and Status History

We've been monitoring Khoros Brand Messenger outages since May 23, 2020.
Here's the history of service outages we've observed from the Khoros Brand Messenger Status Page:

May 2024

April 2024

  • Up

  • Warn

  • Down

  • Maintenance

Instant enriched data from
3,580 status pages

About Our Khoros Brand Messenger Status Page Integration

Khoros Brand Messenger is a CRM solution that StatusGator has been monitoring since May 2020. Over the past almost 4 years, we have collected data on on more than 822 outages that affected Khoros Brand Messenger users. When Khoros Brand Messenger publishes downtime on their status page, they do so across 55 components and 5 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor Khoros Brand Messenger to get notified when it's down, is under maintenance, or has an outage. We've sent more than 100 notifications to our users about Khoros Brand Messenger incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If Khoros Brand Messenger is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Khoros Brand Messenger is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Khoros Brand Messenger posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Khoros Brand Messenger enters a pre-planned maintenance window, keeping you up to date.

Since Khoros Brand Messenger publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When Khoros Brand Messenger posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Khoros Brand Messenger has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Khoros Brand Messenger has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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