NetSuite outage history

The NetSuite Application UI in the US San Jose region experienced a degraded service event, impacting ERP access and UI functionality. The incident began when NetSuite reported investigating an issue for the US San Jose environment at Nov 17, 2025 8:26 PM UTC. A subsequent update confirmed degraded UI in US San Jose 1 and that a fix was being prepared; US San Jose 2 had already been affected and later recovered. Users reported difficulty accessing ERP features and UI components during the incident. The issues were observed across two UI components: Application UI / US San Jose 1 and Application UI / US San Jose 2. The provider issued 2 status updates during the incident and the outage lasted approximately 3 hours and 55 minutes, with US San Jose 2 returning to normal by Nov 17, 2025 10:46 PM UTC and US San Jose 1 restored by Nov 18, 2025 12:21 AM UTC.

NetSuite SuiteCommerce experienced a brief degradation across multiple regions, affecting Webstore Checkout and Webstore / In-Store experiences for customers. The impact spanned SuiteCommerce Checkout and Webstore / In-Store components in US, EU, and APAC regions. The incident lasted about 10 minutes, beginning at 8:26 AM UTC and resolving by 8:36 AM UTC.

NetSuite indicated on its status page that a fix was being applied to mitigate the issue and restore service, and the incident included two official status updates as the team worked to return full functionality.

NetSuite experienced a brief degraded email delivery issue in the Toronto, Canada region. The affected component was Email / CA Toronto. The incident began at Oct 31, 2025 1:01 AM UTC and was resolved by Oct 31, 2025 2:01 AM UTC, lasting about 1 hour. Status updates indicated degraded email delivery in the Toronto region before service was restored, with no broader impact reported across other NetSuite services.

The NetSuite service in CA Toronto experienced regional degradation beginning at 7:36 PM UTC. The incident prompted multiple communications on the NetSuite status page, with an update at Oct 28, 2025 7:49 PM UTC noting the issue had been identified. The disruption affected 8 components across CA Toronto, including Email, SuiteAnswers, SuiteCommerce Webstore In-Store, SuiteTalk, SuiteAnalytics Connect, Asynchronous Services, SuiteCommerce Checkout, and Application UI. Users in the region reported degraded performance and intermittent access; the outage lasted about 2 hours and 25 minutes and the service was restored by 10:01 PM UTC.

NetSuite experienced a brief degradation in its Application UI across multiple US regions, including Ashburn and Phoenix, with users potentially seeing reduced UI functionality and signup-related issues. The incident began at Oct 27, 2025 1:51 PM UTC and was resolved by Oct 27, 2025 2:06 PM UTC, lasting about 15 minutes. NetSuite published two status updates during the incident and stated a fix was being applied to mitigate the issue.

NetSuite experienced a brief degradation affecting dozens of components in the US Phoenix data centers across multiple NetSuite services. The incident began with an investigation at Oct 10, 2025 3:04 PM UTC and the status moved to degraded at Oct 10, 2025 3:06 PM UTC. The degraded state persisted for about 35 minutes before service was restored to full operation at Oct 10, 2025 3:41 PM UTC. Users may have faced slower performance or intermittent access across services such as SuiteCommerce Webstore/In-Store, SuiteTalk, SuiteAnalytics Connect, SuiteAnswers, Email, and the Application UI, among others. The provider issued two status updates during the incident to communicate investigation and recovery. No user reports were recorded during this period according to StatusGator.

NetSuite’s AP Tokyo region experienced degraded service beginning around 10:46 UTC, escalating to a brief outage that affected eight NetSuite components in AP Tokyo: SuiteCommerce Webstore / In-Store / AP Tokyo, SuiteTalk / AP Tokyo, SuiteAnswers / AP Tokyo, Application UI / AP Tokyo, Asynchronous Services / AP Tokyo, Email / AP Tokyo, SuiteAnalytics Connect / AP Tokyo, and SuiteCommerce Checkout / AP Tokyo. Users attempting to access NetSuite services in the AP Tokyo area likely faced outages or degraded performance during the incident.

NetSuite experienced a brief regional outage in the US Chicago area, impacting eight core components including Asynchronous Services / US Chicago, Email / US Chicago, SuiteAnalytics Connect / US Chicago, SuiteAnswers / US Chicago, SuiteCommerce Checkout / US Chicago, SuiteCommerce Webstore / In-Store / US Chicago, SuiteTalk / US Chicago, and Application UI / US Chicago. The issue began around Sep 25, 2025 10:41 PM UTC, with investigation starting earlier at Sep 25, 2025 10:37 PM UTC and user reports appearing around 10:30 PM UTC. The outage lasted roughly 35 minutes and was resolved by Sep 25, 2025 11:16 PM UTC.

During the incident, the provider posted two official status updates describing a degraded state in the US Chicago region and later confirming restoration as services returned to normal. The impact was localized to the US Chicago area with the affected components listed above.

NetSuite experienced degraded performance in the US Ashburn region, with login issues and broader service degradation across multiple components. The impact affected several Ashburn-based components, including Application UI and SuiteCommerce Webstore/Checkout services, leading to login problems and slower user interactions for parts of the NetSuite service. The outage began at Sep 23, 2025 5:01 PM UTC and lasted about one hour, with recovery indicated by Sep 23, 2025 6:01 PM UTC. An identifying update was posted at Sep 23, 2025 5:16 PM UTC.

StatusGator detected login issues for NetSuite in US Ashburn at Sep 23, 2025 11:48 AM UTC as an Early Warning Signal (active through Sep 23, 2025 12:32 PM UTC), about 18 minutes before NetSuite acknowledged the incident at Sep 23, 2025 12:06 PM UTC. Eight Application UI components in US Ashburn were affected, resulting in login failures for users trying to access NetSuite. The outage lasted roughly 30 minutes, with access restored by 12:36 PM UTC. NetSuite issued two status updates during the event, and user reports indicating the issue were predominantly from the United States and Canada.