NetSuite Outage History

NetSuite experienced a brief degradation in its Application UI across multiple US regions, including Ashburn and Phoenix, with users potentially seeing reduced UI functionality and signup-related issues. The incident began at Oct 27, 2025 1:51 PM UTC and was resolved by Oct 27, 2025 2:06 PM UTC, lasting about 15 minutes. NetSuite published two status updates during the incident and stated a fix was being applied to mitigate the issue.

NetSuite experienced a brief degradation affecting dozens of components in the US Phoenix data centers across multiple NetSuite services. The incident began with an investigation at Oct 10, 2025 3:04 PM UTC and the status moved to degraded at Oct 10, 2025 3:06 PM UTC. The degraded state persisted for about 35 minutes before service was restored to full operation at Oct 10, 2025 3:41 PM UTC. Users may have faced slower performance or intermittent access across services such as SuiteCommerce Webstore/In-Store, SuiteTalk, SuiteAnalytics Connect, SuiteAnswers, Email, and the Application UI, among others. The provider issued two status updates during the incident to communicate investigation and recovery. No user reports were recorded during this period according to StatusGator.

NetSuite’s AP Tokyo region experienced degraded service beginning around 10:46 UTC, escalating to a brief outage that affected eight NetSuite components in AP Tokyo: SuiteCommerce Webstore / In-Store / AP Tokyo, SuiteTalk / AP Tokyo, SuiteAnswers / AP Tokyo, Application UI / AP Tokyo, Asynchronous Services / AP Tokyo, Email / AP Tokyo, SuiteAnalytics Connect / AP Tokyo, and SuiteCommerce Checkout / AP Tokyo. Users attempting to access NetSuite services in the AP Tokyo area likely faced outages or degraded performance during the incident.

NetSuite experienced a brief regional outage in the US Chicago area, impacting eight core components including Asynchronous Services / US Chicago, Email / US Chicago, SuiteAnalytics Connect / US Chicago, SuiteAnswers / US Chicago, SuiteCommerce Checkout / US Chicago, SuiteCommerce Webstore / In-Store / US Chicago, SuiteTalk / US Chicago, and Application UI / US Chicago. The issue began around Sep 25, 2025 10:41 PM UTC, with investigation starting earlier at Sep 25, 2025 10:37 PM UTC and user reports appearing around 10:30 PM UTC. The outage lasted roughly 35 minutes and was resolved by Sep 25, 2025 11:16 PM UTC.

During the incident, the provider posted two official status updates describing a degraded state in the US Chicago region and later confirming restoration as services returned to normal. The impact was localized to the US Chicago area with the affected components listed above.

NetSuite experienced degraded performance in the US Ashburn region, with login issues and broader service degradation across multiple components. The impact affected several Ashburn-based components, including Application UI and SuiteCommerce Webstore/Checkout services, leading to login problems and slower user interactions for parts of the NetSuite service. The outage began at Sep 23, 2025 5:01 PM UTC and lasted about one hour, with recovery indicated by Sep 23, 2025 6:01 PM UTC. An identifying update was posted at Sep 23, 2025 5:16 PM UTC.

StatusGator detected login issues for NetSuite in US Ashburn at Sep 23, 2025 11:48 AM UTC as an Early Warning Signal (active through Sep 23, 2025 12:32 PM UTC), about 18 minutes before NetSuite acknowledged the incident at Sep 23, 2025 12:06 PM UTC. Eight Application UI components in US Ashburn were affected, resulting in login failures for users trying to access NetSuite. The outage lasted roughly 30 minutes, with access restored by 12:36 PM UTC. NetSuite issued two status updates during the event, and user reports indicating the issue were predominantly from the United States and Canada.

NetSuite experienced intermittent error messages affecting the service in all US Phoenix datacenters, impacting eight Application UI components (Phoenix 1–8). Users performing online operations could see unexpected error prompts, and retrying the operation often resolved the issue. The incident began at 9:41 PM UTC and was resolved by 12:56 AM UTC, lasting approximately 3 hours and 15 minutes. The NetSuite status page issued two updates during the incident as engineers investigated the cause and later confirmed recovery. The impact was regional to the Phoenix data centers with no global impact reported.

NetSuite Application UI across multiple regions experienced degraded performance, impacting ERP workflows and credit card payments. Users reported slower UI interactions and payment-related issues when using the NetSuite UI. The incident began when the NetSuite status page moved to Investigating and then degraded at Sep 12, 2025 3:16 PM UTC with a fix being prepared, affecting dozens of Application UI components across US, EU, UK, and APAC. The issue lasted for roughly 9 hours and was resolved by Sep 13, 2025 12:21 AM UTC.

The NetSuite service experienced an outage impacting a subset of customers in US Ashburn and US Phoenix, with degraded login and UI access. Ten Application UI components across the two regions were affected, leading to login problems and degraded user experience for affected users.

The incident began at Sep 10, 2025 5:41 PM UTC. The provider posted a series of updates, including a mitigation effort around Sep 10, 2025 8:25 PM UTC noting recovery for US Phoenix and ongoing mitigation, and a final update at Sep 10, 2025 10:06 PM UTC confirming restoration of the Ashburn components. Recovery progressed with US Phoenix components restored by around Sep 10, 2025 8:25 PM UTC and all Ashburn components back online by Sep 10, 2025 10:06 PM UTC. The outage lasted approximately 4 hours and 25 minutes.

NetSuite's Application UI in the AP Sydney region experienced a brief degradation, with some users seeing slower performance or limited access. The incident began on Sep 9, 2025 4:11 AM UTC and was resolved by Sep 9, 2025 5:16 AM UTC, lasting about 1 hour and 5 minutes. The provider published two updates: an initial investigation notice and a follow-up confirming the service had returned to normal for the AP Sydney Application UI component.