New Relic Outage History

New Relic experienced a brief degraded performance incident where the Summary page did not load for APM and Browser for some customers. Four US-based components were affected: Data Ingest (US/Browser Agent), Data Ingest (US/APM Agent), UI (US/APM), and UI (US/Browser). The outage lasted about five minutes, beginning at 2:38 PM UTC and ending at 2:43 PM UTC.

The New Relic status page documented an initial update describing a potential service interruption and ongoing investigation into the summary page loading issue, followed by a second update confirming the issue was resolved and services returning to normal. The disruption was localized to US-region components, and two status updates were issued.

New Relic conducted scheduled maintenance across its US and Europe regions. The maintenance window began at Sep 6, 2025 10:03 PM UTC and ended at Sep 6, 2025 10:43 PM UTC, lasting about 40 minutes. The work affected a broad set of UI components across US and Europe, including APM, Dashboards, Logs, Incident Intelligence, Infrastructure, and related services. Status updates indicated the maintenance was in progress and that services would return to normal after the window.

New Relic's Data Ingest service for Europe and the Metric API experienced degraded data latency due to kafka lag in forest_beyond_jobs_*, causing delays in Metrics and Tags data. This impacted dashboards and data consumers relying on Europe-region metric streams, potentially displaying stale or incomplete data.

The incident began at Sep 2, 2025 11:53 AM UTC and was resolved by Sep 3, 2025 5:38 PM UTC. The provider issued two status updates during the incident, noting the data delay and later the return to normal operation for the Europe region. No user reports were recorded during this period.

New Relic experienced data irregularities in the US and EU regions, causing delayed golden signal data in queries, charts, and dashboards, and delaying or missing alert notifications for related data. This impacted two UI dashboard components: Europe / Dashboards and US / Dashboards. The incident began at Aug 7, 2025 3:08 PM UTC and was resolved by Aug 7, 2025 3:28 PM UTC, with a brief period of degraded performance lasting about 20 minutes. The status page showed an initial transition to a degraded state (warn) followed by a return to normal for both dashboard components.

New Relic experienced a brief partial outage affecting Alert Notifications in the United States, including the Mobile, APM, and Browser components. Users in the US may have seen delayed or incomplete alert delivery during the incident. The outage began on 8:54 PM UTC and was resolved by 8:58 PM UTC, lasting about 4 minutes. The provider issued 2 status updates during the incident, confirming the degraded state and then a return to normal. The impact appeared limited to the US region's Alert Notifications, with no broader service disruption indicated.

New Relic reported an issue in the US region causing delays in APM data across queries, charts, and dashboards, as well as delayed or missing alert notifications for related data. To prevent alert fatigue, notifications for affected data were temporarily suppressed. The issue affected Data Ingest: US / APM Agent (US) and Alert Notifications: US / APM. The incident began at 1:38 AM UTC and was resolved by 3:03 AM UTC, lasting about 1 hour and 25 minutes. The incident was identified at May 25, 2025 1:34 AM UTC and the status page issued 2 updates during the event.

New Relic experienced a US-region issue where APM dashboards lagged, delaying visibility of application performance data while alerting remained unaffected. The issue was identified at 6:09 AM UTC, with the status moving to a degraded state at 6:13 AM UTC and service restored by 8:18 AM UTC. The incident lasted about 2 hours and involved Data Ingest and the US APM Agent, with two official status updates issued during the event.

New Relic reported UI irregularities and alert degradation in the US region beginning at Apr 16, 2025 1:53 PM UTC. Users faced delays in queries, charts, and dashboards and some alert notifications did not arrive as expected. The issues affected multiple US-region components including UI, Dashboards, Alerts, and Infrastructure Integrations.

Over the next several hours, New Relic issued 5 status updates describing ongoing recovery. A Minor Service Outage was noted for several components around Apr 16, 2025 4:53 PM UTC, with continued updates as services Gradually recovered and more components returned to normal. By Apr 16, 2025 5:03 PM UTC, all listed components had returned to the up state.

New Relic experienced infrastructure metadata reporting problems tied to a False Host Not Reporting alert, impacting charts, dashboards, and alert notifications for some US users. The issue began on Mar 18, 2025 10:23 AM UTC and initial updates indicated ongoing investigations, with EU region data ingest also showing degraded status during the early phase.

A minor service outage occurred in US components on Mar 20, 2025 2:23 PM UTC as teams worked to restore reporting. Over the next days, multiple status updates described progress as engineers addressed the reporting gaps, and EU components gradually recovered. All affected components were restored by Mar 21, 2025 3:53 PM UTC.

There were a small number of user reports indicating issues with charts and dashboards during the incident, reflecting limited but visible impact across users.

The New Relic status page reported a brief degradation of Alert Notifications affecting US and Europe infrastructure components. The incident began at Mar 18, 2025 10:08 AM UTC with the message 'Infrastructure Alerts- False Host Not Reporting' and an earlier update at Mar 18, 2025 10:04 AM UTC indicated ongoing investigation. The issue persisted for about 10 minutes and was resolved by Mar 18, 2025 10:18 AM UTC. New Relic issued 2 status updates during the incident, and Alert Notifications in the US and Europe infrastructure returned to normal afterward. The impact was limited to alert delivery and did not indicate a broader service outage.