Is PayTrace down?
Current PayTrace status is UP

We checked the official PayTrace Status Page 2 min. 36 sec. ago. Learn more
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Recent PayTrace Outages and Issues

Follow the recent outages and downtime for PayTrace in the table below.

Start Time

Type

Length

Message

Details

March 13, 2024 16:31 UTC

MAINT

about 1 hour

PayTrace upgrade to the Fiserv Processing Platform.

See more
Start Time

March 13, 2024 16:31 UTC

Type MAINT
Affected Components

Processing Networks - First Data North (FDT)

Message

PayTrace upgrade to the Fiserv Processing Platform.

Details

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar 13, 2024 - 09:30 PDT

March 01, 2024 00:06 UTC

WARN

5 minutes

Partially Degraded Service

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Start Time

March 01, 2024 00:06 UTC

Type WARN
Affected Components

Processing Networks - NGT TDC (NPT)

Processing Networks - Magensa (MAG)

Processing Networks - Global Payments (GBL)

Processing Networks - First Data North (FDT)

Processing Networks - Payliance TransfusionBOC (CYBR)

Processing Networks - Sage Payment Solutions (EFT)

Virtual Terminal

Reports - Billing | Invoicing

Transactional Processing - Traditional

Transactional Processing - EMV

Transactional Processing - Checks

Processing Networks - TSYS (Vital)

Message

Partially Degraded Service

February 22, 2024 23:56 UTC

WARN

5 minutes

Partially Degraded Service

See more
Start Time

February 22, 2024 23:56 UTC

Type WARN
Affected Components

Transactional Processing - EMV

Processing Networks - TSYS (Vital)

Processing Networks - Global Payments (GBL)

Processing Networks - NGT TDC (NPT)

Processing Networks - Magensa (MAG)

Processing Networks - Payliance TransfusionBOC (CYBR)

Processing Networks - Sage Payment Solutions (EFT)

Virtual Terminal

Reports - Billing | Invoicing

Transactional Processing - Checks

Transactional Processing - Traditional

Processing Networks - First Data North (FDT)

Message

Partially Degraded Service

February 13, 2024 15:31 UTC

WARN

10 minutes

Telephone Support Unavailable

See more
Start Time

February 13, 2024 15:31 UTC

Type WARN
Affected Components

5-Star Support

Message

Telephone Support Unavailable

Details

Identified - PayTrace utilizes 8x8 as our phone provider. They have identified issues impacting the ability of agents to login, and customers to make phone calls. They have all hands on deck to get their system back up and running at full speed. While this issue gets corrected, please send all questions to support@PayTrace.com for immediate assistance. We’ll post updates when we know more.Thank you, for your patience. Feb 13, 2024 - 07:29 PST

January 10, 2024 19:01 UTC

WARN

20 minutes

First Data Processing Issues

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Start Time

January 10, 2024 19:01 UTC

Type WARN
Affected Components

Processing Networks - First Data North (FDT)

Message

First Data Processing Issues

Details

Identified - We have identified the issues that are sporadically affecting the ability to process transactions on the First Data Processing Platform. Our technology team continues to work with First Data to see what is causing the error when processing. We apologize for this issue and have all hands on deck trying to resolve this issue as quickly as possible. We will provide more updates as they become available. Jan 10, 2024 - 10:59 PST

2024-03-13 20:24:18 UTC UTC

STATUS

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2024-03-13 20:24:18 UTC UTC

STATUS

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2024-03-13 20:24:18 UTC UTC

STATUS

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2024-03-13 20:24:18 UTC UTC

STATUS

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2024-03-13 20:24:18 UTC UTC

STATUS

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Sign Up for More PayTrace History

StatusGator has almost 3 years of PayTrace status history.

PayTrace Components and Services

View details of the current PayTrace status below.

Name

Status

Details

PayTrace 5-Star Support

UP See more

PayTrace Branded Site

UP See more

PayTrace Checks

UP See more

PayTrace Documentation

UP See more

PayTrace EMV

UP See more

PayTrace EPX

UP See more

PayTrace First Data North (FDT)

UP See more

PayTrace Global Payments (GBL)

UP See more

PayTrace Go App

UP See more

PayTrace JSON API

UP See more

PayTrace Magensa (MAG)

UP See more

PayTrace NGT TDC (NPT)

UP See more

PayTrace Payliance TransfusionBOC (CYBR)

UP See more

PayTrace Reports - Billing | Invoicing

UP See more

PayTrace Sage Payment Solutions (EFT)

UP See more

PayTrace Traditional

UP See more

PayTrace Traditional API & Secure Checkout

UP See more

PayTrace TSYS (Vital)

UP See more

PayTrace Virtual Terminal

UP See more

1 status change in the last 24 hours

PayTrace status, last 24 hours:

9:00 PM
3:00 AM
9:00 AM
3:00 PM
9:00 PM
9:00 PM
9:00 AM
9:00 PM
  • Up: 23 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 1 hour

PayTrace Outage and Status History

We've been monitoring PayTrace outages since May 28, 2021.
Here's the history of service outages we've observed from the PayTrace Status Page:

Instant enriched data from
3,570 status pages

About Our PayTrace Status Page Integration

PayTrace is a Payments solution that StatusGator has been monitoring since May 2021. Over the past almost 3 years, we have collected data on on more than 209 outages that affected PayTrace users. When PayTrace publishes downtime on their status page, they do so across 19 components and 2 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor PayTrace to get notified when it's down, is under maintenance, or has an outage. We've sent more than 100 notifications to our users about PayTrace incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If PayTrace is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when PayTrace is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

PayTrace posts separate notifications for planned maintenance work. StatusGator will notify subscribers when PayTrace enters a pre-planned maintenance window, keeping you up to date.

Since PayTrace publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When PayTrace posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When PayTrace has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because PayTrace has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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