Is Phreesia Patient Chat down?
Current Phreesia Patient Chat status is UP

We checked the official Phreesia Patient Chat Status Page 4 min. 41 sec. ago. Learn more
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Recent Phreesia Patient Chat Outages and Issues

Follow the recent outages and downtime for Phreesia Patient Chat in the table below.

Start Time

Type

Length

Message

Details

September 26, 2023 22:42 UTC

DOWN

about 23 hours

Dashboard Issues across All Zones

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Start Time

September 26, 2023 22:42 UTC

Type DOWN
Affected Components

Zone 2 - Phreesia Dashboard

Zone 4 - Phreesia Dashboard

EAP - PhreesiaPads

EAP - Eligibility and Benefits Verification

EAP - Import Functions

EAP - Payment Services - Phreesia Processor

EAP - Payment Services - Gateway

EAP - Self-Scheduling

EAP - Support Portal

EAP - Single Sign-On to Phreesia Dashboard

EAP - Export Functions

EAP - Mobile - SMS

EAP - Mobile - Email

EAP - Patient Chat

Zone 1 - Phreesia Dashboard

EAP - Arrival Stations

Zone 3 - Phreesia Dashboard

Message

Dashboard Issues across All Zones

Details

Monitoring - Monitoring - We are no longer experiencing issues on Zones 1,2,3,4 and Phreesia performance has returned to normal. We will continue to monitor before marking this as fully resolved. At this time the EAP zone is currently impacted and clients will be unable to log in or perform any Phreesia actions.The Auxiliary Payment System (APS) will be turned off tonight and all transactions will automatically be imported into Phreesia. You can visit our Help Page (https://27.help.phreesia.net/?p=3977) for additional information on how to see payments taken through APS and steps to re-assign and export payments (where applicable). We will provide further information about the root cause of the issue as soon as possible. Sep 26, 2023 - 18:41 EDT

September 26, 2023 04:02 UTC

MAINT

less than a minute

Emergency Maintenance on Zone 1 and EAP

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Start Time

September 26, 2023 04:02 UTC

Type MAINT
Affected Components

Zone 1 - Eligibility and Benefits Verification

Zone 1 - Support Portal

Zone 1 - Payment Services - Phreesia Processor

Zone 1 - Payment Services - Gateway

Zone 1 - Self-Scheduling

Zone 1 - Arrival Stations

EAP - Single Sign-On to Phreesia Dashboard

EAP - Self-Scheduling

EAP - Arrival Stations

EAP - Support Portal

EAP - Export Functions

Zone 1 - Phreesia Dashboard

Zone 1 - PhreesiaPads

Zone 1 - Mobile - SMS

Zone 1 - Mobile - Email

EAP - Mobile - SMS

EAP - Mobile - Email

EAP - Patient Chat

EAP - Payment Services - Phreesia Processor

EAP - Phreesia Dashboard

EAP - PhreesiaPads

EAP - Eligibility and Benefits Verification

EAP - Import Functions

Zone 1 - Single Sign-On to Phreesia Dashboard

Zone 1 - Import Functions

Zone 1 - Export Functions

Zone 1 - Patient Chat

EAP - Payment Services - Gateway

Message

Emergency Maintenance on Zone 1 and EAP

Details

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep 26, 2023 - 00:00 EDT

September 26, 2023 04:02 UTC

MAINT

about 6 hours

Emergency Maintenance on Zone 1 and EAP

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Start Time

September 26, 2023 04:02 UTC

Type MAINT
Affected Components

Zone 1 - Eligibility and Benefits Verification

Zone 1 - Support Portal

Zone 1 - Payment Services - Phreesia Processor

Zone 1 - Payment Services - Gateway

Zone 1 - Self-Scheduling

Zone 1 - Arrival Stations

EAP - Single Sign-On to Phreesia Dashboard

EAP - Self-Scheduling

EAP - Arrival Stations

EAP - Support Portal

EAP - Export Functions

Zone 1 - Phreesia Dashboard

Zone 1 - PhreesiaPads

Zone 1 - Mobile - SMS

Zone 1 - Mobile - Email

EAP - Mobile - SMS

EAP - Mobile - Email

EAP - Patient Chat

EAP - Payment Services - Phreesia Processor

EAP - Phreesia Dashboard

EAP - PhreesiaPads

EAP - Eligibility and Benefits Verification

EAP - Import Functions

Zone 1 - Single Sign-On to Phreesia Dashboard

Zone 1 - Import Functions

Zone 1 - Export Functions

Zone 1 - Patient Chat

EAP - Payment Services - Gateway

Message

Emergency Maintenance on Zone 1 and EAP

Details

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep 26, 2023 - 00:00 EDT

April 20, 2023 14:37 UTC

WARN

less than a minute

SMS Carrier Spam Blocks

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Start Time

April 20, 2023 14:37 UTC

Type WARN
Affected Components

EAP - Mobile - SMS

EAP - Patient Chat

Zone 1 - Mobile - SMS

Zone 1 - Patient Chat

Zone 2 - Mobile - SMS

Zone 2 - Patient Chat

Zone 3 - Mobile - SMS

Zone 3 - Patient Chat

Zone 4 - Mobile - SMS

Zone 4 - Patient Chat

Message

SMS Carrier Spam Blocks

Details

Investigating - Investigating - We are currently seeing issues with SMS delivery for multiple customers due to spam blocks on specific numbers. We are working closely with our vendor, ZipWhip, to remove the blocks and restore functionality. We suspect these spam blocks are the result of the date listed as "4/20" in SMS texts which can unfortunately be misinterpreted as a reference to a subject prohibited in some carriers' terms of service.Multiple ClientsAll ZonesWe will continue to provide regular updates and thank you for your patience. Apr 20, 2023 - 10:36 EDT

April 20, 2023 14:37 UTC

WARN

about 4 hours

SMS Carrier Spam Blocks

See more
Start Time

April 20, 2023 14:37 UTC

Type WARN
Affected Components

EAP - Mobile - SMS

EAP - Patient Chat

Zone 1 - Mobile - SMS

Zone 1 - Patient Chat

Zone 2 - Mobile - SMS

Zone 2 - Patient Chat

Zone 3 - Mobile - SMS

Zone 3 - Patient Chat

Zone 4 - Mobile - SMS

Zone 4 - Patient Chat

Message

SMS Carrier Spam Blocks

Details

Investigating - Investigating - We are currently seeing issues with SMS delivery for multiple customers due to spam blocks on specific numbers. We are working closely with our vendor, ZipWhip, to remove the blocks and restore functionality. We suspect these spam blocks are the result of the date listed as "4/20" in SMS texts which can unfortunately be misinterpreted as a reference to a subject prohibited in some carriers' terms of service.Multiple ClientsAll ZonesWe will continue to provide regular updates and thank you for your patience. Apr 20, 2023 - 10:36 EDT

2024-04-12 03:40:38 UTC UTC

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2024-04-12 03:40:38 UTC UTC

STATUS

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2024-04-12 03:40:38 UTC UTC

STATUS

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2024-04-12 03:40:38 UTC UTC

STATUS

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2024-04-12 03:40:38 UTC UTC

STATUS

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Sign Up for More Phreesia Patient Chat History

StatusGator has about 3 years of Phreesia Patient Chat status history.

No outages or status changes in the last 24 hours

Phreesia Patient Chat status, last 24 hours:

4:00 AM
10:00 AM
4:00 PM
10:00 PM
4:00 AM
4:00 AM
4:00 PM
4:00 AM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

Phreesia Patient Chat Outage and Status History

We've been monitoring Phreesia Patient Chat outages since March 14, 2021.
Here's the history of service outages we've observed from the Phreesia Patient Chat Status Page:

April 2024

March 2024

February 2024

  • Up

  • Warn

  • Down

  • Maintenance

Instant enriched data from
3,580 status pages

About Our Phreesia Patient Chat Status Page Integration

Phreesia Patient Chat is a Healthcare solution that StatusGator has been monitoring since March 2021. Over the past about 3 years, we have collected data on on more than 331 outages that affected Phreesia Patient Chat users. When Phreesia Patient Chat publishes downtime on their status page, they do so across 90 components and 7 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor Phreesia Patient Chat to get notified when it's down, is under maintenance, or has an outage. We've sent more than 100 notifications to our users about Phreesia Patient Chat incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If Phreesia Patient Chat is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Phreesia Patient Chat is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Phreesia Patient Chat posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Phreesia Patient Chat enters a pre-planned maintenance window, keeping you up to date.

Since Phreesia Patient Chat publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When Phreesia Patient Chat posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Phreesia Patient Chat has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Phreesia Patient Chat has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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