| February 11, 2020 11:22 UTC |
WARN
|
25 minutes
|
|
Some transactional emails are failing to send |
Monitoring - Some of the transactional emails are failing to send from our dashboard. This appear... |
| January 14, 2020 17:22 UTC |
WARN
|
about 2 hours
|
|
Elevated 5XX and 4XX errors on mt1 cluster |
Update - All DNS traffic is now being directed at working instances. Around ~10% of requests are ... |
| January 05, 2020 17:32 UTC |
WARN
|
about 3 hours
|
|
Issue with primary domain for Chatkit and Beams |
Monitoring - The registration has been renewed, however, we expect it may take some time for it t... |
| December 17, 2019 10:12 UTC |
WARN
|
about 9 hours
|
|
Degraded performance of presence channels |
Monitoring - We've implemented a fix and this issue should be resolved. We're continuing to monit... |
| December 06, 2019 14:42 UTC |
WARN
|
20 minutes
|
|
Elevated publish errors on multiple Channels clusters |
Update - We have identified the instances still running the faulty version. We are fixing these i... |
| December 06, 2019 14:02 UTC |
DOWN
|
40 minutes
|
|
Elevated publish errors on multiple Channels clusters |
Update - All multi-tenant clusters are operating normally. Some dedicated clusters are still affe... |
| October 15, 2019 18:04 UTC |
WARN
|
15 minutes
|
|
Chatkit service degradation |
Monitoring - Chatkit service has returned to normal. Oct 15, 18:15 UTC |
| October 15, 2019 17:59 UTC |
DOWN
|
5 minutes
|
|
Chatkit service degradation |
Identified - The Chatkit service has been severely degraded by the inability to scale or launch c... |
| September 30, 2019 16:57 UTC |
DOWN
|
5 minutes
|
|
Outage of Channels ap1 cluster |
Investigating - We are currently investigating this issue. Sep 30, 16:55 UTC |
| September 19, 2019 15:32 UTC |
DOWN
|
9 minutes
|
|
Channels Dashboard Unavailable |
Investigating - We are currently investigating an issue with our Channels Dashboard. Users are un... |
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