Is Snackpass down?
Current Snackpass status is UP

We checked the official Snackpass Status Page 2 min. 32 sec. ago. Learn more
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Recent Snackpass Outages and Issues

Follow the recent outages and downtime for Snackpass in the table below.

Start Time

Type

Length

Message

Details

January 01, 2024 22:14 UTC

WARN

about 7 hours

Product and promotion special hours issue

See more
Start Time

January 01, 2024 22:14 UTC

Type WARN
Affected Components

Order Processing - Snackpass Mobile App

Message

Product and promotion special hours issue

Details

Update - Snackpass Mobile App is fully operational for all menu items and promotions. As always, feel free to contact our support team with any questions or for assistance updating your kiosk - as some menu items and promos are still impacted at this time. Jan 01, 2024 - 14:11 PST

January 01, 2024 20:34 UTC

WARN

about 2 hours

Product and promotion special hours issue

See more
Start Time

January 01, 2024 20:34 UTC

Type WARN
Affected Components

Order Processing - Online Ordering

Message

Product and promotion special hours issue

Details

Update - Online ordering and register are fully operational.Specific menu items and promotions that have special hours (like a happy hour) are currently not purchasable on Snackpass app and kiosk. We've identified the issue and our fix will be released later today, but feel free to contact our support team for quicker assistance in updating your store. Jan 01, 2024 - 12:32 PST

January 01, 2024 19:04 UTC

WARN

about 2 hours

Online Ordering is down for some stores

See more
Start Time

January 01, 2024 19:04 UTC

Type WARN
Affected Components

Order Processing - Kiosk

Order Processing - Snackpass Mobile App

Message

Online Ordering is down for some stores

Details

Update - We’ve released a fix and online ordering is functioning as expected. However, we’ve identified that a cohort of stores that have product or promotional specific hours are still partially affected. Customers on app, online ordering, and kiosk will experience issues ordering menu items with special hours (for example an item available only 2-5pm) or promotional special hours (for example a happy hour promo). As a workaround, we suggest deleting product specific hours on the menu builder and promotional specific hours on the promo builder until a fix is deployed tonight. Please contact our support team with any questions or if you need assistance updating these hours until our fix is deployed tonight. Jan 01, 2024 - 11:00 PST

January 01, 2024 18:34 UTC

WARN

30 minutes

Online Ordering is down for some stores

See more
Start Time

January 01, 2024 18:34 UTC

Type WARN
Affected Components

Order Processing - Online Ordering

Message

Online Ordering is down for some stores

Details

Identified - Some stores will appear as closed when customers are trying to order on online ordering. We're identified the issue and will provide an update once resolved. Jan 01, 2024 - 10:31 PST

November 24, 2023 21:03 UTC

WARN

about 2 hours

Intermittent payment processor errors (Stripe) affecting some devices

See more
Start Time

November 24, 2023 21:03 UTC

Type WARN
Affected Components

Order Processing - Stripe Payment Processing

Message

Intermittent payment processor errors (Stripe) affecting some devices

Details

Update - We are continuing to work on a fix for this issue. Nov 24, 2023 - 12:54 PST

2024-04-17 05:57:43 UTC UTC

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2024-04-17 05:57:43 UTC UTC

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2024-04-17 05:57:43 UTC UTC

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2024-04-17 05:57:43 UTC UTC

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2024-04-17 05:57:43 UTC UTC

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Sign Up for More Snackpass History

StatusGator has 12 months of Snackpass status history.

Snackpass Components and Services

View details of the current Snackpass status below.

Name

Status

Details

Snackpass Checkmate - POS integration

UP See more

Snackpass Chowly - POS Integration

UP See more

Snackpass Deliverect - Delivery Integration

UP See more

Snackpass Kiosk

UP See more

Snackpass Mobile App

UP See more

Snackpass Online Ordering

UP See more

Snackpass OrderHub / KDS

UP See more

Snackpass Payouts

UP See more

Snackpass Printers

UP See more

Snackpass Restaurant Dashboard

UP See more

Snackpass SnackTV

UP See more

Snackpass Stripe Payment Processing

UP See more

Snackpass Time & Attendance

UP See more

No outages or status changes in the last 24 hours

Snackpass status, last 24 hours:

6:00 AM
12:00 PM
6:00 PM
12:00 AM
6:00 AM
6:00 AM
6:00 PM
6:00 AM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

Snackpass Outage and Status History

We've been monitoring Snackpass outages since April 27, 2023.
Here's the history of service outages we've observed from the Snackpass Status Page:

April 2024

March 2024

February 2024

  • Up

  • Warn

  • Down

  • Maintenance

Instant enriched data from
3,580 status pages

About Our Snackpass Status Page Integration

Snackpass is an eCommerce solution that StatusGator has been monitoring since April 2023. Over the past about 1 year, we have collected data on on outages that affected Snackpass users. When Snackpass publishes downtime on their status page, they do so across 13 components and 4 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor Snackpass to get notified when it's down, is under maintenance, or has an outage. You can get alerts by signing up for a free StatusGator account.

If Snackpass is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Snackpass is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Snackpass posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Snackpass enters a pre-planned maintenance window, keeping you up to date.

Since Snackpass publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When Snackpass posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Snackpass has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Snackpass has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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