Is SugarSync down?
Current SugarSync status is UP

We checked the official SugarSync Status Page 2 min. 3 sec. ago. Learn more
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Recent SugarSync Outages and Issues

Follow the recent outages and downtime for SugarSync in the table below.

Start Time

Type

Length

Message

Details

February 01, 2024 16:02 UTC

WARN

27 days

Credit card cannot be updated via some web browsers

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Start Time

February 01, 2024 16:02 UTC

Type WARN
Affected Components

SugarSync website

Message

Credit card cannot be updated via some web browsers

Details

Update - Our engineers are still working on a resolution for the issue preventing some browsers from updating credit card information. Please visit our knowledge base article for a workaround. Feb 01, 2024 - 08:00 PST

January 09, 2024 15:37 UTC

WARN

about 6 hours

Thumbnails and images not accessible

See more
Start Time

January 09, 2024 15:37 UTC

Type WARN
Affected Components

iOS and Android apps

Message

Thumbnails and images not accessible

Details

Investigating - Our engineers are currently investigating an issue that is affecting the ability to view/download image thumbnails and corresponding images. We hope to have this resolved soon. Jan 09, 2024 - 07:34 PST

December 11, 2023 17:07 UTC

WARN

29 days

Cannot update credit card via some web browsers

See more
Start Time

December 11, 2023 17:07 UTC

Type WARN
Affected Components

SugarSync website

Message

Cannot update credit card via some web browsers

Details

Investigating - Our engineers are currently investigating an issue that prevents credit card information from being updated in some web browsers. Please visit our knowledge base article for a workaround. Dec 11, 2023 - 09:02 PST

October 17, 2023 22:32 UTC

WARN

1 day

Shared Folder Invitation Emails Not Being Sent

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Start Time

October 17, 2023 22:32 UTC

Type WARN
Affected Components

Email System

Message

Shared Folder Invitation Emails Not Being Sent

Details

Investigating - Our engineers are currently investigating the issue of shared folder invitation emails not being delivered. Billing notices are not affected. All updates to this issue will be posted to our status page. Oct 17, 2023 - 15:28 PDT

August 11, 2023 00:02 UTC

MAINT

about 8 hours

Planned Maintenance - Network Upgrades

See more
Start Time

August 11, 2023 00:02 UTC

Type MAINT
Affected Components

SugarSync website

Message

Planned Maintenance - Network Upgrades

Details

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug 10, 2023 - 17:00 PDT

2024-02-28 23:01:15 UTC UTC

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2024-02-28 23:01:15 UTC UTC

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2024-02-28 23:01:15 UTC UTC

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2024-02-28 23:01:15 UTC UTC

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2024-02-28 23:01:15 UTC UTC

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Sign Up for More SugarSync History

StatusGator has almost 3 years of SugarSync status history.

SugarSync Components and Services

View details of the current SugarSync status below.

Name

Status

Details

SugarSync Desktop app

UP See more

SugarSync Email System

UP See more

SugarSync iOS and Android apps

UP See more

SugarSync Search

UP See more

SugarSync Two-Factor Authentication (2FA)

UP See more

SugarSync website

UP See more

No outages or status changes in the last 24 hours

SugarSync status, last 24 hours:

12:00 AM
6:00 AM
12:00 PM
6:00 PM
12:00 AM
12:00 AM
12:00 PM
12:00 AM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

SugarSync Outage and Status History

We've been monitoring SugarSync outages since March 14, 2021.
Here's the history of service outages we've observed from the SugarSync Status Page:

February 2024

December 2023

  • Up

  • Warn

  • Down

  • Maintenance

Instant enriched data from
3,620 status pages

About Our SugarSync Status Page Integration

SugarSync is a Backup and Cloud Infrastructure solution that StatusGator has been monitoring since March 2021. Over the past almost 3 years, we have collected data on on more than 44 outages that affected SugarSync users. When SugarSync publishes downtime on their status page, they do so across 6 components using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor SugarSync to get notified when it's down, is under maintenance, or has an outage. You can get alerts by signing up for a free StatusGator account.

If SugarSync is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when SugarSync is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

SugarSync posts separate notifications for planned maintenance work. StatusGator will notify subscribers when SugarSync enters a pre-planned maintenance window, keeping you up to date.

Since SugarSync publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When SugarSync posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When SugarSync has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because SugarSync has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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