Is SugarSync down?
Current SugarSync status is UP

We checked the official SugarSync Status Page 1 min. 14 sec. ago. Learn more
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Recent SugarSync Outages and Issues

Follow the recent outages and downtime for SugarSync in the table below.

Start Time

Type

Length

Message

Details

July 18, 2024 17:57 UTC

MAINT

about 11 hours

Live Chat

See more
Start Time

July 18, 2024 17:57 UTC

Type MAINT
Affected Components

Support - Live Chat

Message

Live Chat

Details

Update - We are continuing to monitor for any further issues. Jul 18, 2024 - 10:53 PDT

July 16, 2024 22:22 UTC

MAINT

15 minutes

Hepdesk Upgrade

See more
Start Time

July 16, 2024 22:22 UTC

Type MAINT
Affected Components

Support - Ticketing

Message

Hepdesk Upgrade

Details

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul 16, 2024 - 15:17 PDT

July 16, 2024 22:17 UTC

MAINT

5 minutes

Service Under Maintenance

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Start Time

July 16, 2024 22:17 UTC

Type MAINT
Message

Service Under Maintenance

June 26, 2024 20:13 UTC

WARN

5 days

System emails not being delivered

See more
Start Time

June 26, 2024 20:13 UTC

Type WARN
Affected Components

Email System

Message

System emails not being delivered

Details

Investigating - Our engineers are currently investigating the issue of system emails not being delivered. This affects password resets, shared folder invitations, new user invitations for business accounts, daily summary emails, etc. Billing notices are not affected. Jun 26, 2024 - 13:10 PDT

April 08, 2024 15:57 UTC

WARN

11 days

Credit card cannot be updated via some web browsers

See more
Start Time

April 08, 2024 15:57 UTC

Type WARN
Affected Components

SugarSync website

Message

Credit card cannot be updated via some web browsers

Details

Investigating - Our engineers are currently investigating an issue that prevents credit card information from being updated in some web browsers. Please visit our Help Center article for a workaround. We thank you for your patience. Apr 08, 2024 - 08:56 PDT

2024-07-19 20:32:48 UTC UTC

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2024-07-19 20:32:48 UTC UTC

STATUS

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2024-07-19 20:32:48 UTC UTC

STATUS

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2024-07-19 20:32:48 UTC UTC

STATUS

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2024-07-19 20:32:48 UTC UTC

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Sign Up for More SugarSync History

StatusGator has over 3 years of SugarSync status history.

SugarSync Components and Services

View details of the current SugarSync status below.

Name

Status

Details

SugarSync Desktop Application

UP See more

SugarSync Emails

UP See more

SugarSync Live Chat

UP See more

SugarSync Mobile Applications

UP See more

SugarSync Search

UP See more

SugarSync Telephone

UP See more

SugarSync Ticketing

UP See more

SugarSync Two-Factor Authentication (2FA)

UP See more

SugarSync Web Application

UP See more

No outages or status changes in the last 24 hours

SugarSync status, last 24 hours:

9:00 PM
3:00 AM
9:00 AM
3:00 PM
9:00 PM
9:00 PM
9:00 AM
9:00 PM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

SugarSync Outage and Status History

We've been monitoring SugarSync outages since March 14, 2021.
Here's the history of service outages we've observed from the SugarSync Status Page:

Instant enriched data from
3,970 status pages

About Our SugarSync Status Page Integration

SugarSync is a Cloud Infrastructure and Backup solution that StatusGator has been monitoring since March 2021. Over the past over 3 years, we have collected data on on more than 55 outages that affected SugarSync users. When SugarSync publishes downtime on their status page, they do so across 9 components and 3 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor SugarSync to get notified when it's down, is under maintenance, or has an outage. You can get alerts by signing up for a free StatusGator account.

If SugarSync is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when SugarSync is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

SugarSync posts separate notifications for planned maintenance work. StatusGator will notify subscribers when SugarSync enters a pre-planned maintenance window, keeping you up to date.

Since SugarSync publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When SugarSync posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When SugarSync has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because SugarSync has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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No outages or status changes in the last 24 hours

SugarSync status, last 24 hours:

1:00 AM
7:00 AM
1:00 PM
7:00 PM
1:00 AM
1:00 AM
1:00 PM
1:00 AM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

SugarSync Outage and Status History

We've been monitoring SugarSync outages since March 14, 2021.
Here's the history of service outages we've observed from the SugarSync Status Page: