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Current Tyro status is UP

Update - We’re currently experiencing an issue impacting some customers’ ability to process integrated transactions.Your machine should still be able to process standalone transactions. To switch to this mode, please refer to the following article: https://help.tyro.com/s/article/How-to-switch-between-integration-modes-Standalone-Integrated-and-Pay-TableTo process a transaction in Stand Alone mode, please refer to this article: https://help.tyro.com/s/article/How-to-process-transactions-on-a-Tyro-EFTPOS-machine#purchase1-1Please note, this workaround will bypass the Point of Sale/Practice Management Software system which means that there will be a mismatch between the Point of Sale/Practice Management Software and the Tyro machine reporting at the end of the day.The team are working to resolve this issue as quickly as possible, and we’ll continue to provide updates on our progress. Apr 24, 2024 - 11:28 AEST

Monitoring - We’re aware that HealthPoint is currently experiencing issues, which is impacting health fund claims from being processed.While this issue is outside Tyro's control, we’re actively monitoring the situation and will provide updates as they become available. We’re sorry for any inconvenience being experienced. Apr 03, 2024 - 15:20 AEDT

Identified - We’re currently experiencing an issue impacting customers’ ability to log in to the Tyro Go app. As a workaround, Tyro Go customers with an iPhone version 1.2.0 (iOS 16.4) can take transactions via Tap to Pay on iPhone. Please download the Tyro BYO app and log in using the same credentials as Tyro Go. Further information can be found via this help article- https://help.tyro.com/s/article/Tyro-BYO-Tap-and-Pay-on-iPhone-FAQs.Access to the Tyro Portal, Tyro App, Tyro BYO App are not impacted.The team are working to resolve this issue as quickly as possible, and we’ll continue to provide updates on our progress.We’re sorry for any inconvenience caused Feb 04, 2024 - 10:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan 24, 2024 - 01:00 AEDT

Update - We’re currently experiencing an issue impacting some customers’ ability to process transactions on Tyro’s Go and BYO app.The team are working to resolve this issue as quickly as possible, and we’ll continue to provide updates on our progress.We’re sorry for any inconvenience being experienced Nov 18, 2023 - 20:24 AEDT