Follow the recent outages and downtime for Atera Helpdesk in the table below.
Start Time |
Type |
Length |
Message |
Details |
|||||
---|---|---|---|---|---|---|---|---|---|
February 09, 2023 07:36 UTC |
WARN |
about 5 hours |
Duplicate tickets and slowness in the main ticketing page |
See more
|
|||||
July 21, 2022 06:27 UTC |
WARN |
about 4 hours |
Intermittent connection issue to app.atera.com |
See more
|
|||||
August 01, 2021 06:01 UTC |
MAINT |
about 1 hour |
Scheduled Maintenance of Customer Portal |
See more
|
|||||
November 30, 2020 14:41 UTC |
WARN |
about 3 hours |
Reply to ticket via email not working |
See more
|
Atera Helpdesk status, last 24 hours:
Up: 24 hours
Warn: 0 minutes
Down: 0 minutes
Maintenance: 0 minutes
We've been monitoring Atera Helpdesk outages since November 23, 2020.
Here's the history of service outages we've observed from the Atera Helpdesk Status Page:
Atera Helpdesk is an IT solution that StatusGator has been monitoring since November 2020. Over the past over 3 years, we have collected data on on more than 144 outages that affected Atera Helpdesk users. When Atera Helpdesk publishes downtime on their status page, they do so across 12 components and 2 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.
Many StatusGator users monitor Atera Helpdesk to get notified when it's down, is under maintenance, or has an outage. We've sent more than 100 notifications to our users about Atera Helpdesk incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.
If Atera Helpdesk is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.
Warn notifications are used when Atera Helpdesk is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.
Atera Helpdesk posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Atera Helpdesk enters a pre-planned maintenance window, keeping you up to date.
Since Atera Helpdesk publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.
When Atera Helpdesk posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.
When Atera Helpdesk has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.
Because Atera Helpdesk has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.
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