Follow the recent outages and downtime for BigCommerce Support Center in the table below.
Start Time |
Type |
Length |
Message |
Details |
|||||
---|---|---|---|---|---|---|---|---|---|
September 12, 2023 06:46 UTC |
WARN |
about 2 hours |
Phone Systems Offline |
See more
|
|||||
February 02, 2023 17:21 UTC |
DOWN |
2 days |
Increased wait times for support |
See more
|
|||||
February 02, 2023 10:28 UTC |
DOWN |
about 1 hour |
Support chat and case interruption |
See more
|
|||||
February 01, 2023 16:36 UTC |
WARN |
about 18 hours |
Increased wait times for support |
See more
|
|||||
January 04, 2023 18:47 UTC |
WARN |
about 4 hours |
Phone System Outage |
See more
|
|||||
2024-04-27 08:35:05 UTC UTC |
STATUS |
? minutes |
Sign in to view more status history. |
See more | |||||
2024-04-27 08:35:05 UTC UTC |
STATUS |
? minutes |
Sign in to view more status history. |
See more | |||||
2024-04-27 08:35:05 UTC UTC |
STATUS |
? minutes |
Sign in to view more status history. |
See more | |||||
2024-04-27 08:35:05 UTC UTC |
STATUS |
? minutes |
Sign in to view more status history. |
See more | |||||
2024-04-27 08:35:05 UTC UTC |
STATUS |
? minutes |
Sign in to view more status history. |
See more |
Sign Up for More BigCommerce Support Center History
StatusGator has almost 5 years of BigCommerce Support Center status history.
BigCommerce Support Center status, last 24 hours:
Up: 24 hours
Warn: 0 minutes
Down: 0 minutes
Maintenance: 0 minutes
We've been monitoring BigCommerce Support Center outages since May 21, 2019.
Here's the history of service outages we've observed from the BigCommerce Support Center Status Page:
BigCommerce Support Center is an eCommerce solution that StatusGator has been monitoring since May 2019. Over the past almost 5 years, we have collected data on on more than 1,081 outages that affected BigCommerce Support Center users. When BigCommerce Support Center publishes downtime on their status page, they do so across 15 components and 3 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.
More than 200 StatusGator users monitor BigCommerce Support Center to get notified when it's down, is under maintenance, or has an outage. This makes it one of the most popular ecommerce services monitored on our platform. We've sent more than 13,300 notifications to our users about BigCommerce Support Center incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.
If BigCommerce Support Center is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.
Warn notifications are used when BigCommerce Support Center is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.
BigCommerce Support Center posts separate notifications for planned maintenance work. StatusGator will notify subscribers when BigCommerce Support Center enters a pre-planned maintenance window, keeping you up to date.
Since BigCommerce Support Center publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.
When BigCommerce Support Center posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.
When BigCommerce Support Center has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.
Because BigCommerce Support Center has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.
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