Last checked from BigCommerce Support Center official status page 22 sec. ago
BigCommerce Support Center Status
Is BigCommerce Support Center down?
BigCommerce Support Center is up
Enterprise ecommerce platform for growth and success.
Not working for you?
StatusGator last checked the status of BigCommerce on and the service was operational. The outage has been resolved.
BigCommerce Support Center service health
This chart represents BigCommerce Support Center service health over the last 24 hours, with data points collected every 15 minutes based on issue reports, page visits, and signal strength. Sign up for free to see more BigCommerce Support Center status data.
24 hrs ending
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Service up
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Possible outage
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Likely outage
Top reported issues
View and upvote the most commonly reported BigCommerce Support Center issues to help us better indicate the service status.
- Connectivity issue
- Error message
- Server not responding
- Sign in problem
- Service down
- Slow performance
- Unable to download
- App not loading
- Other
Have a different problem with BigCommerce Support Center?
BigCommerce Support Center outage map
Explore our interactive BigCommerce Support Center outage map to monitor real-time incidents and service issues across the globe. This dynamic map highlights regions around the world affected by recent BigCommerce outages, giving you a clear view of performance and downtime trends.
Recently detected BigCommerce outages
| Incident description | Duration | StatusGator detected | Officially acknowledged |
|---|---|---|---|
| Website unavailable due to server errors. | 13m |
Never acknowledged
|
|
| Back office and store access unavailable due to server errors | 12m |
Never acknowledged
|
Incident description
Website unavailable due to server errors.
Duration
13m
StatusGator detected
Officially acknowledged
Never acknowledged
Incident description
Back office and store access unavailable due to server errors
Duration
12m
StatusGator detected
Officially acknowledged
Never acknowledged
Looking to track BigCommerce Support Center downtime and outages?
- Receive real-time status updates
- Show current status on private or public status page
- Be the first to know if service is down
- Keep your team informed
- Monitor alongside other services and websites
Recent BigCommerce Support Center outages and issues
Follow the recent outages and downtime for BigCommerce Support Center in the table below.
If you're experiencing a problem now, check the current BigCommerce Support Center status or
.
| Incident Name | Duration | Started | Severity |
|---|---|---|---|
|
Phone and Chat Support Offline
|
25m |
Down
|
|
|
Phone and Chat Systems Offline
|
1h 10m |
Warn
|
|
|
Phone and Chat Systems Offline
|
10m |
Warn
|
|
|
Issues with Technical Support Chat Queues
|
11h 40m |
Warn
|
|
|
Service Under Maintenance
|
1d 11h 55m |
Maint
|
Incident name
Phone and Chat Support Offline
Duration
25m
Start
Severity
Down
Incident name
Phone and Chat Systems Offline
Duration
1h 10m
Start
Severity
Warn
Incident name
Phone and Chat Systems Offline
Duration
10m
Start
Severity
Warn
Incident name
Issues with Technical Support Chat Queues
Duration
11h 40m
Start
Severity
Warn
Incident name
Service Under Maintenance
Duration
1d 11h 55m
Start
Severity
Maint
Get notified about BigCommerce Support Center outages
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See BigCommerce Support Center status on your status page
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Get notified about BigCommerce Support Center outages
Stay updated with instant alerts for BigCommerce Support Center outages by signing up now!
One App that has it all
With features designed to cover all your needs for monitoring and communicating outages or downtime, StatusGator keeps your team connected and informed. Stay updated on BigCommerce Support Center outages, potential problems, and its current status in real-time, ensuring you're always prepared to act.
Monitor BigCommerce Support Center along with other services and websites
StatusGator monitors over 8,130 cloud services, hosted applications, and websites. Just add what you need to the list, and we'll automatically aggregate their statuses into a single page. You'll receive notifications for any issues affecting you and your page subscribers.
Get notified on BigCommerce Support Center status change
StatusGator monitors all of your services and websites and sends your team instant notifications when they go down. Stay abreast of issues that affect your team with notifications: in email, Slack, Teams, or wherever your team communicates.
Show BigCommerce Support Center on your status page
Easily notify your end-users of outages using a customizable status page. Display cloud services or websites, as well as any custom monitors you add manually. Create multiple status pages tailored to different needs, customize them, and embed them for maximum effectiveness.
Users who monitor BigCommerce Support Center status also follow these services
About our BigCommerce Support Center status page integration
BigCommerce Support Center (Enterprise ecommerce platform for growth and success) is a an eCommerce solution that StatusGator has been monitoring since May 2019. Over the past almost 7 years, we have collected data on on more than 1,382 outages that affected BigCommerce Support Center users. When BigCommerce Support Center publishes downtime on their status page, they do so across 15 components and 3 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.
If you're wondering, "Is BigCommerce Support Center down?", or need to know its current status, we've got you covered. Our platform tracks every reported outage, performance issue, and maintenance window to ensure you're informed. Whether BigCommerce Support Center is experiencing a problem now or has recently resolved one, our detailed history keeps you updated.
More than 200 StatusGator users monitor BigCommerce Support Center to get notified when it's down, is under maintenance, or has an outage. This makes it one of the most popular eCommerce services monitored on our platform. We've sent more than 18,300 notifications to our users about BigCommerce Support Center incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.
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Early Warning Signals
If we detect a potential BigCommerce Support Center outage or other issue before it was reported on the official status page we will send an Early Warning Signal notification to StatusGator subscribers. We can often detect issues before they are officially acknowledged by the provider, giving you a head start on resolving any potential problems.
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Down Notifications
If BigCommerce Support Center is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.
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Warning Notifications
Warn notifications are used when BigCommerce Support Center is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.
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Maintenance Notifications
BigCommerce Support Center posts separate notifications for planned maintenance work. StatusGator will notify subscribers when BigCommerce Support Center enters a pre-planned maintenance window, keeping you up to date.
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Status Messages
When BigCommerce Support Center posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.
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Status Details
When BigCommerce Support Center has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.
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Component Status Filtering
Because BigCommerce Support Center has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you whenever a particular component is down. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.
Get notified about BigCommerce Support Center outages
Stay updated with instant alerts for BigCommerce Support Center outages by signing up now!
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Both official and crowdsourced updates for BigCommerce Support Center outages.
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Proactive alerts on BigCommerce Support Center status changes sent to your Slack, Microsoft Teams, and more.
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Monitoring of both BigCommerce Support Center and your own apps.
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Granular monitoring of BigCommerce Support Center components.
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Frequently asked questions
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