Last checked from BigCommerce Support Center official status page 3 min. 59 sec. ago
BigCommerce Support Center not working for you?
Report an issueThis chart represents BigCommerce Support Center service health over the last 24 hours, with data points collected every 15 minutes based on issue reports, page visits, and signal strength. Sign up for free to see more BigCommerce Support Center status data.
View and upvote the most commonly reported issues to help us better indicate the service status.
Have a different problem with BigCommerce Support Center?
Report an issue
We've been monitoring BigCommerce Support Center outages since May 21, 2019. Here's the history of service outages we've observed from the BigCommerce Support Center Status Page
Follow the recent outages and downtime for BigCommerce Support Center in the table below.
| Incident Name | Duration | Started | Severity |
|---|---|---|---|
|
Help Center Intermittent Availability
|
14h 15m |
Warn
|
|
|
Help Center Unavailable
|
25m |
Down
|
|
|
Issues with Technical Support Phone queues
|
20m |
Warn
|
|
|
Contact Center Issues
|
2h 50m |
Warn
|
|
|
Contact Center Issues
|
1h 25m |
Warn
|
Stay updated with instant alerts for BigCommerce Support Center outages by signing up now!
You can also monitor any service or website on your status page
Stay updated with instant alerts for BigCommerce Support Center outages by signing up now!
Features covering most of your needs in monitoring and communicating outages or downtime.
StatusGator monitors over 4,000 cloud services, hosted applications, and websites. Just add what you need to the list, and we'll automatically aggregate their statuses into a single page. You'll receive notifications for any issues affecting you and your page subscribers.
Start monitoring for free
StatusGator monitors all of your services and websites and sends your team instant notifications when they go down. Stay abreast of issues that affect your team with notifications: in email, Slack, Teams, or wherever your team communicates.
Start monitoring for free
Easily notify your end-users of outages using a customizable status page. Display cloud services or websites, as well as any custom monitors you add manually. Create multiple status pages tailored to different needs, customize them, and embed them for maximum effectiveness.
Start monitoring for freeBigCommerce Support Center is an eCommerce solution that StatusGator has been monitoring since May 2019. Over the past over 5 years, we have collected data on on more than 1,185 outages that affected BigCommerce Support Center users. When BigCommerce Support Center publishes downtime on their status page, they do so across 15 components and 3 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.
More than 200 StatusGator users monitor BigCommerce Support Center to get notified when it's down, is under maintenance, or has an outage. This makes it one of the most popular ecommerce services monitored on our platform. We've sent more than 14,700 notifications to our users about BigCommerce Support Center incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.
If BigCommerce Support Center is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.
Warn notifications are used when BigCommerce Support Center is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.
BigCommerce Support Center posts separate notifications for planned maintenance work. StatusGator will notify subscribers when BigCommerce Support Center enters a pre-planned maintenance window, keeping you up to date.
When BigCommerce Support Center posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.
When BigCommerce Support Center has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.
Because BigCommerce Support Center has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.
Stay updated with instant alerts for BigCommerce Support Center outages by signing up now!
Can’t find your question? Email us to arrange a time to discuss. We’d love to chat!
