Is BigCommerce Down?
Current BigCommerce Status: up

Status History

We've been monitoring BigCommerce since May 21, 2019. Here's the history of service outages we've observed from the BigCommerce status page:

Recent BigCommerce Outages and Issues

Follow the recent outages and downtime for BigCommerce in the table below.

Sign Up for More BigCommerce History

StatusGator has over 1 year of BigCommerce status history.

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Start Time Type Length Message Details
January 26, 2021 22:42 UTC WARN about 5 hours Webhooks delayed Investigating - BigCommerce engineers are investigating an issue that is causing delayed delivery...
January 26, 2021 20:01 UTC WARN 15 minutes Elevated response times Investigating - BigCommerce engineers are currently investigating an issue with elevated response...
January 25, 2021 19:06 UTC WARN 30 minutes Slow response times Identified - The issue has been identified and a fix is being implemented. Jan 25, 13:06 CST
January 25, 2021 18:36 UTC WARN 30 minutes Slow response times Update - We are continuing to investigate this issue. Jan 25, 12:33 CST
January 23, 2021 07:01 UTC MAINTENANCE about 2 hours Service Under Maintenance
2021-01-28 01:19:09 +0000 UTC UNKNOWN X minutes in, the, about, question, downtime, go, here, will, and Information in, Details, be, you, about, here, each, sign, will, sign, of, details, so, and, displayed, to, information, in, downtime, outage, see, once, and more
2021-01-28 01:19:09 +0000 UTC UNKNOWN X minutes here, about, question, go, will, in, downtime, the, and Information be, Details, downtime, once, sign, in, here, sign, information, see, you, in, more, displayed, details, each, will, outage, and, of, to, so, and about
2021-01-28 01:19:09 +0000 UTC UNKNOWN X minutes in, here, will, Information, about, downtime, the, question, and go here, sign, and, information, each, downtime, see, to, of, so, outage, more, displayed, be, Details, sign, in, will, in, details, about, you, and once
2021-01-28 01:19:09 +0000 UTC UNKNOWN X minutes will, Information, about, in, question, downtime, the, here, and go be, about, outage, to, in, sign, in, information, each, will, so, downtime, details, Details, once, see, displayed, more, of, here, you, and, and sign
2021-01-28 01:19:09 +0000 UTC UNKNOWN X minutes here, about, downtime, in, will, Information, question, the, and go of, so, about, each, in, in, displayed, information, and, once, sign, details, more, outage, here, will, Details, downtime, sign, to, you, see, and be

Supported Features

We support the following features in our integration with the BigCommerce status page:

  • Down Notifications

    If BigCommerce is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

  • Warn Notifications

    Warn notifications are used when BigCommerce is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

  • Differentiates Maintenance Notices

    BigCommerce posts separate notifications for planned maintenance work. StatusGator will notify subscribers when BigCommerce enters a pre-planned maintenance window, keeping you up to date.

  • Proactive Maintenance Monitoring

    If BigCommerce publishes praoctive maintenance events on their status page, StatusGator will collect information about these events. Proactive maintenance events can be viewed within StatusGator and optional reminders of maintenance events can be configured to notification channels.

  • Status Overview

    When BigCommerce posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

  • Status Details

    When BigCommerce has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

  • Component Status Filtering

    Because BigCommerce has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is a very useful feature for complex services with many components or services spread out across many regions.

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FAQ

Is BigCommerce down today?

According to its status page BigCommerce is currently up. You can check the most recent events in the 'Recent Outages and Issues' section above.

How can I get notified when BigCommerce is not working or having outages?

StatusGator can send you instant alerts by email, SMS, Slack, and more. Sign up now, it's free!

How can I find out if BigCommerce is having issues?

There are two main options: You can check the BigCommerce status page or you can subscribe to StatusGator for free alerts and notifications when their status page changes.

BigCommerce status page says the service is up, but I'm having issues. What's wrong?

There may be several reasons for that:

  • An outage that hasn't been communicated yet via the BigCommerce status page.
  • Some local issues with a small group of accounts on the service side.
  • Technical issues on your side, or problems with your software or ISP.
  • A misconfiguration on your side.

We recommend contacting BigCommerce customer support while checking everything on your side. You can also try Tweeting at them via @Bigcommerce on Twitter. Or visit their official status page or website:

Twitter Mentions