Supported Features

  • Down notifications
  • Warn notifications
  • Differentiates maintenance notices
  • Status message overview
  • Status message details

Notification Frequency

  • Averages approximately 1 per day
  • There were 16 WARN notices last 30 days
  • There were 3 DOWN notices last 30 days

Status History

Monitoring since May 21, 2019

Recent Events

Start Time Type Length Message Details
August 21, 2019 16:09 UTC WARN about 1 hour Partially Degraded Service
August 21, 2019 03:37 UTC WARN 2 minutes Slow response times for a sub-set of stores Identified - Engineers are working to return response times to normal for a sub-set of stores in ...
August 20, 2019 23:36 UTC WARN 6 minutes Slow response times Identified - The issue has been identified and a fix is being implemented. Aug 20, 18:32 CDT
August 19, 2019 16:24 UTC WARN about 2 hours Partially Degraded Service
August 16, 2019 18:32 UTC WARN 12 minutes Slow response times Investigating - BigCommerce engineers are investigating a increase in store response times. We wi...
August 08, 2019 19:40 UTC WARN 8 minutes BigCommerce Control Panels are partially unable to use the Search function Identified - The issue has been identified and a fix is being implemented. Aug 8, 14:44 CDT
August 06, 2019 18:50 UTC WARN 10 minutes Increased response times and error rates for Storefront Service Identified - A software release caused a performance regression in a small percentage of stores u...
August 06, 2019 15:58 UTC WARN 15 minutes DNS resolution of *.bigcommerce.com domains is intermittently failing Investigating - Engineers are investigating intermittent DNS resolution failures for subdomains o...
August 05, 2019 02:55 UTC WARN 3 minutes Slower than normal performance with increased error rate Monitoring - At 19:29 PT, response times increased as well as error rates, By 19:36, response tim...
August 02, 2019 15:54 UTC WARN about 5 hours Partially Degraded Service