Last checked from Clearwave Fiber official status page 2 min. 56 sec. ago
Reliable fiber internet for home and business use.
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Report an issueThis chart represents Clearwave Fiber service health over the last 24 hours, with data points collected every 15 minutes based on issue reports, page visits, and signal strength. Sign up for free to see more Clearwave Fiber status data.
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Since September 30, 2024, StatusGator has been monitoring Clearwave Fiber outages, downtime, and service disruptions to provide comprehensive insights into its status history. Over the years, we've tracked and logged service outages and problems reported on the official Clearwave Fiber Status Page.
Follow the recent outages and downtime for Clearwave Fiber in the table below. If you're experiencing a problem now, check the current Clearwave Fiber status or report it.
| Incident Name | Duration | Started | Severity |
|---|---|---|---|
|
Preventative Maintenance | Harrisburg IL | Thursday, December 18 Our team has identified an issue with a section of our Fiber network that needs immediate attention to help to ensure uninterrupted service. To resolve this issue, we’ll be replacing this section of the network tonight. What to Expect: Start Time: Work will begin at 12:00 a.m. Central time Thursday morning and should end by 5:00 a.m. Central time. Possible Impact: While we don’t anticipate disruptions, there is a slight chance of temporary service impact for customers in your area. Monitoring: Our Network Operations Center will closely monitor the situation and stay in direct contact with our on-site team to minimize any potential impact. If you experience a service disruption after the end of the time period, please take the following steps to restore service. NOTE: If you are experiencing issues and have a router NOT provided by Clearwave Fiber, it is best to reach out to your router manufacturer if the following steps do not work. Business Customers:Please contact Clearwave Fiber Technical Support at 877-293-2973 or via email at businesstac@clearwavefiber.com. Residential Customers:1. Unplug the power cable from your router. Wait 10 seconds and reconnect it.2. Wait 2-3 minutes for the router to power off fully. All the lights on the router should be off.3. Wait another 2-3 minutes for the router to come back online. While waiting for the router to come back online, please verify that the ethernet cable on the back of the modem is connected to the WAN or internet port on the router.4. Reconnect the power cable to the router.5. Wait for the Broadband and Service lights to turn solid, then check if the internet is working correctly. If you have taken all the above steps and you still don’t have your Clearwave Fiber service, please contact us at 877-293-2973 or via email at residentialtac@clearwavefiber.com. Thank you for your understanding as we work to keep your service strong and reliable. .
|
3d 4h 47m |
Maint
|
|
|
Gardner, KS | December 14, 2024 | Loss of Service
4:00 p.m. CT update:
Repairs are complete and services should be restored. If you are still experiencing a service disruption, please take the following steps to restore service.
NOTE: If you are experiencing issues and have a router NOT provided by Clearwave Fiber, it is best to reach out to your router manufacturer if the following steps do not work.
Business Customers:Please contact Clearwave Fiber Technical Support at 877-293-2973 or via email at businesstac@clearwavefiber.com.
Residential Customers:1. Unplug the power cable from your router. Wait 10 seconds and reconnect it.2. Wait 2-3 minutes for the router to power off fully. All the lights on the router should be off.3. Wait another 2-3 minutes for the router to come back online. While waiting for the router to come back online, please verify that the ethernet cable on the back of the modem is connected to the WAN or internet port on the router.4. Reconnect the power cable to the router.5. Wait for the Broadband and Service lights to turn solid, then check if the internet is working correctly.
If you have taken all the above steps and you still don’t have your Clearwave Fiber service, please contact us at 877-293-2973 or via email at residentialtac@clearwavefiber.com.
Our team continues to actively monitor all service levels.
Again, we appreciate your patience and apologize for the disruption.
3:45 p.m. CT
Our crews continue to work to restore service and we expect services to restore within an hour.
We will provide any additional updates as soon as they are available on this page and via email and text to impacted customers.
We apologize for the disruption and thank you for your patience.
1:45 p.m. CT
Our crews are working to restore service. Unfortunately, we do not yet have an estimated time for service restoration.
We will provide any additional updates as soon as they are available on this page and via email and text to impacted customers.
We apologize for the disruption and thank you for your patience.
11:45 a.m. CT
We are aware that customers in Gardner, KS are experiencing a service disruption.
All Clearwave Fiber support teams are engaged and working to resolve the issue.
We will provide updates as soon as they are available on this page and via email and text to impacted customers.
We apologize for this disruption and appreciate your patience.
.
|
3h 20m |
Warn
|
|
|
Gardner, KS | December 14, 2024 | Loss of Service
4:00 p.m. CT update:
Repairs are complete and services should be restored. If you are still experiencing a service disruption, please take the following steps to restore service.
NOTE: If you are experiencing issues and have a router NOT provided by Clearwave Fiber, it is best to reach out to your router manufacturer if the following steps do not work.
Business Customers:Please contact Clearwave Fiber Technical Support at 877-293-2973 or via email at businesstac@clearwavefiber.com.
Residential Customers:1. Unplug the power cable from your router. Wait 10 seconds and reconnect it.2. Wait 2-3 minutes for the router to power off fully. All the lights on the router should be off.3. Wait another 2-3 minutes for the router to come back online. While waiting for the router to come back online, please verify that the ethernet cable on the back of the modem is connected to the WAN or internet port on the router.4. Reconnect the power cable to the router.5. Wait for the Broadband and Service lights to turn solid, then check if the internet is working correctly.
If you have taken all the above steps and you still don’t have your Clearwave Fiber service, please contact us at 877-293-2973 or via email at residentialtac@clearwavefiber.com.
Our team continues to actively monitor all service levels.
Again, we appreciate your patience and apologize for the disruption.
3:45 p.m. CT
Our crews continue to work to restore service and we expect services to restore within an hour.
We will provide any additional updates as soon as they are available on this page and via email and text to impacted customers.
We apologize for the disruption and thank you for your patience.
1:45 p.m. CT
Our crews are working to restore service. Unfortunately, we do not yet have an estimated time for service restoration.
We will provide any additional updates as soon as they are available on this page and via email and text to impacted customers.
We apologize for the disruption and thank you for your patience.
11:45 a.m. CT
We are aware that customers in Gardner, KS are experiencing a service disruption.
All Clearwave Fiber support teams are engaged and working to resolve the issue.
We will provide updates as soon as they are available on this page and via email and text to impacted customers.
We apologize for this disruption and appreciate your patience.
.
|
6m |
Warn
|
|
|
November 5, 2024
|
1d 15h 45m |
Maint
|
|
|
November 4, 2024 Service Interruption in Savannah, GA
|
12h 30m |
Down
|
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Start monitoring for freeClearwave Fiber (Reliable fiber internet for home and business use) is a an Internet Providers solution that StatusGator has been monitoring since September 2024. Over the past 3 months, we have collected data on on more than 22 outages that affected Clearwave Fiber users. When Clearwave Fiber publishes downtime on their status page, they do so using 3 different statuses: up, warn, and down which we use to provide granular uptime metrics and notifications.
If you're wondering, "Is Clearwave Fiber down?", or need to know its current status, we've got you covered. Our platform tracks every reported outage, performance issue, and maintenance window to ensure you're informed. Whether Clearwave Fiber is experiencing a problem now or has recently resolved one, our detailed history keeps you updated.
Many StatusGator users monitor Clearwave Fiber to get notified when it's down or has an outage. This makes it one of the most popular Internet Providers services monitored on our platform. We've sent more than 100 notifications to our users about Clearwave Fiber incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.
If we detect a potential Clearwave Fiber outage or other issue before it was reported on the official status page we will send an Early Warning Signal notification to StatusGator subscribers. We can often detect issues before they are officially acknowledged by the provider, giving you a head start on resolving any potential problems.
If Clearwave Fiber is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.
Warn notifications are used when Clearwave Fiber is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.
Clearwave Fiber does not post separate notifications for planned maintenance work so we are unable to send notifications when maintenance windows begin. If you need Clearwave Fiber maintenance notifications, please email us.
When Clearwave Fiber posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.
At this time, we do not collect detailed status updates from the Clearwave Fiber status page. If you need this capability, please be sure to reach out.
At this time, we do not gather individual component data from the Clearwave Fiber status page. If you need this capability, please be sure to reach out.
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