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Current CleverTap status is UP

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Recent CleverTap Outages and Issues

Follow the recent outages and downtime for CleverTap in the table below.

Start Time

Type

Length

Message

Details

March 04, 2024 07:50 UTC

WARN

20 minutes

Some of our IN instance(s) are showing degraded performance. Few customers might face delayed ingestion/campaign pickup

See more
Start Time

March 04, 2024 07:50 UTC

Type WARN
Affected Components

India - API Ingestion

India - SDK Ingestion

India - SFTP Imports

India - Dashboard Reports

India - Campaign Delivery

Message

Some of our IN instance(s) are showing degraded performance. Few customers might face delayed ingestion/campaign pickup

Details

Identified - We are experiencing degraded performance on some of our IN (instances).Data ingestion will be delayed and some of the campaigns will be running slow/delayed.Dashboard queries will be slow/not working for a few customers. We are currently investigating the incident and will update here in the next 30 minutes. Mar 03, 2024 - 23:45 PST

February 29, 2024 07:50 UTC

DOWN

30 minutes

Some of our IN instance(s) are showing degraded performance. Few customers might face delayed ingestion/campaign pickup

See more
Start Time

February 29, 2024 07:50 UTC

Type DOWN
Affected Components

India - SFTP Imports

India - Dashboard Reports

India - API Ingestion

Message

Some of our IN instance(s) are showing degraded performance. Few customers might face delayed ingestion/campaign pickup

Details

Update - We are upgrading the issue to impact: Major as this is affecting the dashboard logins, trigger campaigns and delayed ingestion. Feb 28, 2024 - 23:48 PST

February 29, 2024 07:40 UTC

WARN

10 minutes

Some of our IN instance(s) are showing degraded performance. Few customers might face delayed ingestion/campaign pickup

See more
Start Time

February 29, 2024 07:40 UTC

Type WARN
Affected Components

India - SDK Ingestion

India - SFTP Imports

India - Campaign Delivery

India - API Ingestion

Message

Some of our IN instance(s) are showing degraded performance. Few customers might face delayed ingestion/campaign pickup

Details

Investigating - We are experiencing degraded performance on some of our IN (instances).Data ingestion will be delayed and some of the campaigns will be running slow/delayed.Dashboard queries will be slow. We are currently investigating the incident and will update here in the next 30 minutes. Feb 28, 2024 - 23:35 PST

October 09, 2023 07:25 UTC

WARN

about 3 hours

Unplanned maintenance triggered on one of the data store for one IN Cluster

See more
Start Time

October 09, 2023 07:25 UTC

Type WARN
Affected Components

India - SFTP Imports

India - Dashboard Reports

India - Campaign Delivery

India - Data Exports

India - API Ingestion

India - SDK Ingestion

Message

Unplanned maintenance triggered on one of the data store for one IN Cluster

Details

Identified - We are currently facing a hardware issue with one the the underlying nodes of one of our IN clusters. The customers on this cluster are facing delayed ingestion, slow/delayed campaign deliveries, and delays in import/exports/reports. We have identified the issue and working with the infrastructure team to bring the node back. We are expecting approximately 2 hours for the systems to get back to normal. We will keep updating the status here. Oct 09, 2023 - 00:21 PDT

October 04, 2023 07:05 UTC

WARN

about 3 hours

Unplanned maintenance triggered on one of the data store in EU region

See more
Start Time

October 04, 2023 07:05 UTC

Type WARN
Affected Components

Europe - Dashboard Reports

Europe - Campaign Delivery

Europe - Data Exports

Message

Unplanned maintenance triggered on one of the data store in EU region

Details

Identified - We needed unplanned maintenance on one of the data stores. This has resulted in a partial outage for a few of our customers. The campaign deliveries/data exports are partially unavailable for these customers. Currently, we have identified the issue and fixing it. We are bringing up the data store and backup systems and monitoring the performance.The expected time is 1 hour to resolve. Oct 04, 2023 - 00:03 PDT

2024-05-15 20:53:45 UTC UTC

STATUS

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2024-05-15 20:53:45 UTC UTC

STATUS

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2024-05-15 20:53:45 UTC UTC

STATUS

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2024-05-15 20:53:45 UTC UTC

STATUS

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2024-05-15 20:53:45 UTC UTC

STATUS

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StatusGator has over 1 year of CleverTap status history.

CleverTap Components and Services

View details of the current CleverTap status below.

Name

Status

Details

CleverTap API Ingestion

UP See more

CleverTap Campaign Delivery

UP See more

CleverTap Dashboard Reports

UP See more

CleverTap Data Exports

UP See more

CleverTap SDK Ingestion

UP See more

CleverTap SFTP Imports

UP See more

No outages or status changes in the last 24 hours

CleverTap status, last 24 hours:

9:00 PM
3:00 AM
9:00 AM
3:00 PM
9:00 PM
9:00 PM
9:00 AM
9:00 PM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

CleverTap Outage and Status History

We've been monitoring CleverTap outages since October 8, 2022.
Here's the history of service outages we've observed from the CleverTap Status Page:

May 2024

April 2024

  • Up

  • Warn

  • Down

  • Maintenance

Instant enriched data from
3,590 status pages

About Our CleverTap Status Page Integration

CleverTap is a Marketing and Project Management solution that StatusGator has been monitoring since October 2022. Over the past over 1 year, we have collected data on on more than 31 outages that affected CleverTap users. When CleverTap publishes downtime on their status page, they do so across 24 components and 4 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor CleverTap to get notified when it's down, is under maintenance, or has an outage. You can get alerts by signing up for a free StatusGator account.

If CleverTap is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when CleverTap is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

CleverTap posts separate notifications for planned maintenance work. StatusGator will notify subscribers when CleverTap enters a pre-planned maintenance window, keeping you up to date.

Since CleverTap publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When CleverTap posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When CleverTap has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because CleverTap has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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