Is Convercent Helpline Call Center down?
Current Convercent Helpline Call Center status is UP

We checked the official Convercent Helpline Call Center Status Page 4 min. 21 sec. ago. Learn more
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Recent Convercent Helpline Call Center Outages and Issues

Follow the recent outages and downtime for Convercent Helpline Call Center in the table below.

Start Time

Type

Length

Message

Details

November 10, 2021 03:03 UTC

WARN

about 21 hours

South Korea - Call Center Lines Down

See more
Start Time

November 10, 2021 03:03 UTC

Type WARN
Affected Components

Convercent Helpline Call Center

Message

South Korea - Call Center Lines Down

Details

Identified - For customers with shared or dedicated lines in South Korea,The automated line testing system Convercent uses to monitor phone-line uptime identified that our South Korea based telephony lines are no longer active. This is due to an unexpected, country-specific telecommunications regulatory change. This has impacted both shared and dedicated lines that Convercent provides in South Korea. This issue is our team's number one priority to resolve as we understand its impact on your employees' ability to report using those South Korean numbers. We are actively working to acquire new, high-quality lines to resolve this issue as quickly as possible. In the meantime, individuals can still submit reports through web intake, located on your organization's dedicated landing page or at https://www.convercent.com/report. We also recommend that you note any materials containing that South Korean number so you can quickly make updates once we have new phone lines available.If you would like to receive an email notification when that new number is available, please click Subscribe to Updates on the top right to subscribe to our Outage Notifications. If you have any questions or concerns, don't hesitate to contact our support team. Nov 9, 19:47 MST

November 10, 2021 02:48 UTC

WARN

10 minutes

South Korea - Call Center Lines Down

See more
Start Time

November 10, 2021 02:48 UTC

Type WARN
Affected Components

Convercent Helpline Call Center

Message

South Korea - Call Center Lines Down

Details

Identified - For customers with shared or dedicated lines in South Korea,The automated line testing system Convercent uses to monitor phone-line uptime identified that our South Korea based telephony lines are no longer active. This is due to an unexpected, country-specific telecommunications regulatory change. This has impacted both shared and dedicated lines that Convercent provides in South Korea. This issue is our team's number one priority to resolve as we understand its impact on your employees' ability to report using those South Korean numbers. We are actively working to acquire new, high-quality lines to resolve this issue as quickly as possible. In the meantime, individuals can still submit reports through web intake, located on your organization's dedicated landing page or at https://www.convercent.com/report. We also recommend that you note any materials containing that South Korean number so you can quickly make updates once we have new phone lines available.If you would like to receive an email notification when that new number is available, please click Subscribe to Updates on the top right to subscribe to our Outage Notifications. If you have any questions or concerns, don't hesitate to contact our support team. Nov 9, 19:47 MST

No outages or status changes in the last 24 hours

Convercent Helpline Call Center status, last 24 hours:

11:00 PM
5:00 AM
11:00 AM
5:00 PM
11:00 PM
11:00 PM
11:00 AM
11:00 PM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

Convercent Helpline Call Center Outage and Status History

We've been monitoring Convercent Helpline Call Center outages since April 14, 2021.
Here's the history of service outages we've observed from the Convercent Helpline Call Center Status Page:

June 2024

May 2024

April 2024

  • Up

  • Warn

  • Down

  • Maintenance

Instant enriched data from
3,950 status pages

About Our Convercent Helpline Call Center Status Page Integration

Convercent Helpline Call Center is a Project Management and Identity Management solution that StatusGator has been monitoring since April 2021. Over the past about 3 years, we have collected data on on more than 612 outages that affected Convercent Helpline Call Center users. When Convercent Helpline Call Center publishes downtime on their status page, they do so across 13 components and 4 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor Convercent Helpline Call Center to get notified when it's down, is under maintenance, or has an outage. We've sent more than 200 notifications to our users about Convercent Helpline Call Center incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If Convercent Helpline Call Center is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Convercent Helpline Call Center is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Convercent Helpline Call Center posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Convercent Helpline Call Center enters a pre-planned maintenance window, keeping you up to date.

Since Convercent Helpline Call Center publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When Convercent Helpline Call Center posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Convercent Helpline Call Center has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Convercent Helpline Call Center has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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