Is Convercent Helpline Call Center down?
Current Convercent Helpline Call Center status is UP

Identified - For customers with shared or dedicated lines in South Korea,The automated line testing system Convercent uses to monitor phone-line uptime identified that our South Korea based telephony lines are no longer active. This is due to an unexpected, country-specific telecommunications regulatory change. This has impacted both shared and dedicated lines that Convercent provides in South Korea. This issue is our team's number one priority to resolve as we understand its impact on your employees' ability to report using those South Korean numbers. We are actively working to acquire new, high-quality lines to resolve this issue as quickly as possible. In the meantime, individuals can still submit reports through web intake, located on your organization's dedicated landing page or at https://www.convercent.com/report. We also recommend that you note any materials containing that South Korean number so you can quickly make updates once we have new phone lines available.If you would like to receive an email notification when that new number is available, please click Subscribe to Updates on the top right to subscribe to our Outage Notifications. If you have any questions or concerns, don't hesitate to contact our support team. Nov 9, 19:47 MST

Identified - For customers with shared or dedicated lines in South Korea,The automated line testing system Convercent uses to monitor phone-line uptime identified that our South Korea based telephony lines are no longer active. This is due to an unexpected, country-specific telecommunications regulatory change. This has impacted both shared and dedicated lines that Convercent provides in South Korea. This issue is our team's number one priority to resolve as we understand its impact on your employees' ability to report using those South Korean numbers. We are actively working to acquire new, high-quality lines to resolve this issue as quickly as possible. In the meantime, individuals can still submit reports through web intake, located on your organization's dedicated landing page or at https://www.convercent.com/report. We also recommend that you note any materials containing that South Korean number so you can quickly make updates once we have new phone lines available.If you would like to receive an email notification when that new number is available, please click Subscribe to Updates on the top right to subscribe to our Outage Notifications. If you have any questions or concerns, don't hesitate to contact our support team. Nov 9, 19:47 MST