July 04, 2023 23:00 UTC
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MAINT
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about 3 hours
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Scheduled System Maintenance for the Crypto.com App and selected services in the Crypto.com Exchange, DeFi Wallet, Pay, NFT, and Price
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See more
Start Time
July 04, 2023 23:00 UTC
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Type
MAINT
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Affected Components
Crypto.com App - Track Coins
Crypto.com App - Onboarding
Crypto.com App - Card and Staking
Crypto.com Exchange (Spot/Derivatives) - Withdrawals
Crypto.com Exchange (Spot/Derivatives) - Deposits
Pay - Pay Your Friends
Pay - Airtime
Pay - Checkout, Invoice, Subscriptions
Pay - Refunds
Pay - Merchant Dashboard
Crypto.com App - Notifications
Crypto.com App - Main Page
Pay - Giftcard
Crypto.com App Wallet - Buy
Crypto.com App Wallet - Withdrawals
Crypto.com App Wallet - Deposits
Crypto.com App Wallet - Fiat Wallets
Crypto.com App Wallet - Sell
Crypto.com App Wallet - Send
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Message
Scheduled System Maintenance for the Crypto.com App and selected services in the Crypto.com Exchange, DeFi Wallet, Pay, NFT, and Price
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Details
Update - We are currently performing scheduled system maintenance for the Crypto.com App and other Crypto.com platforms as communicated. This is expected to take approximately three hours. Crypto.com AppAll features and services in the Crypto.com App will be temporarily unavailable during system maintenance: - Logging in and signing up will be temporarily unavailable- Trading, including any crypto purchase, Recurring Buy, and Target Price Order will be temporarily unavailable- UpDown Options will be temporarily unavailable. Existing open positions may be knocked out and users will not be able to place trades to proactively close them. - Fiat Wallet deposits and withdrawals will be temporarily unavailable- Transfers via ACH may experience a delay- The Crypto.com Visa Card will still be functional, but spending rewards and the display of users’ latest transaction history will be delayed until the maintenance period ends- Spending Power will be temporarily unavailable- Pay Shops, Gift Cards, Airtime, and the Crypto.com Pay checkout method at merchants will be temporarily unavailableRewards distribution for Supercharger, Missions, University, Badges, Card (spending rewards), Pay and Earn will be delayed until the maintenance period ends. Any accrued rewards will not be impacted. Please note that the aforementioned features are subject to jurisdictional restrictions. Crypto.com ExchangeNew users will not be able to sign up using their email or Crypto.com App account during the maintenance period. Existing users can login via their email but not the Crypto.com QR code. Password and biometric login details cannot be changed during the maintenance period. Cryptocurrency deposits or withdrawals between the Crypto.com Exchange and Crypto.com App, and on-chain deposits or withdrawals from the Exchange to external wallets, will be temporarily unavailable. Fiat deposits and withdrawals are available but may experience some delays. All other services will remain functional. DeFi WalletUsers will not be able to connect the Crypto.com DeFi Wallet to the Crypto.com App during the maintenance period. If you have connected your DeFi Wallet account to your Crypto.com App account, please check the connection after maintenance ends and reconnect it if necessary. Crypto purchases and the Crypto.org Bridge will be temporarily unavailable. All other services will remain functional.Crypto.com NFT Users will not be able to log in via the Crypto.com App or using the QR code during the maintenance period. However, users can still log in by using their email address. Account balance payouts and purchases via Crypto.com Pay will be temporarily unavailable. All other services will remain functional.Crypto.com PriceUsers will not be able to sign up or log in via the Crypto.com App during the maintenance period. Buying and trading on the Crypto.com App via the price website will be temporarily unavailable. All other services will remain functional.Pay for BusinessMerchants will not be able to log into the dashboard, and settlements will be temporarily unavailable during the maintenance period.Rest assured that your funds and assets will remain safe, as always. Thank you for your support and understanding. Jul 05, 2023 - 06:59 HKT
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August 11, 2022 12:15 UTC
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WARN
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about 2 hours
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App slowness
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See more
Start Time
August 11, 2022 12:15 UTC
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Type
WARN
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Affected Components
Crypto.com App Wallet - Send
Crypto.com App Wallet - Withdrawals
Crypto.com App - Notifications
Crypto.com App Wallet - Sell
Crypto.com App - Track Coins
Crypto.com App - Main Page
Crypto.com App Wallet - Fiat Wallets
Crypto.com App Wallet - Buy
Crypto.com App Wallet - Deposits
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Details
Investigating - We are aware the app is experiencing slowness. The team is working on this as top priority. Aug 11, 20:10 HKT
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July 11, 2022 00:05 UTC
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MAINT
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about 6 hours
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Scheduled System Maintenance - App, Exchange, NFT, DeFi Wallet, Pay, Price, and Tax
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See more
Start Time
July 11, 2022 00:05 UTC
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Type
MAINT
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Affected Components
Crypto.com App Wallet - Sell
Crypto.com Exchange (Spot/Derivatives) - API Server - Derivatives
NFT - NFT Website
TAX - Website
TAX - API Import
Crypto.com Exchange (Spot/Derivatives) - API Server - Spot/Margin
NFT - NFT Deposit
Pay - Pay Your Friends
Crypto.com Exchange (Spot/Derivatives) - Withdrawals
Pay - Giftcard
Pay - Airtime
Crypto.com App Wallet - Send
NFT - NFT Withdraw
Crypto.com Exchange (Spot/Derivatives) - Web Server - Spot/Margin
NFT - NFT Sale
TAX - Login
Pay - Checkout, Invoice, Subscriptions
Crypto.com App - Onboarding
Crypto.com App - Main Page
TAX - Blockchain Import
Crypto.com App Wallet - Withdrawals
Crypto.com App Wallet - Fiat Wallets
Crypto.com App - Notifications
Crypto.com App - Track Coins
Pay - Refunds
Crypto.com Exchange (Spot/Derivatives) - Web Server - Derivatives
Crypto.com Exchange (Spot/Derivatives) - Deposits
TAX - CSV Import
Pay - Merchant Dashboard
Crypto.com App Wallet - Buy
Crypto.com App - Card and Staking
Crypto.com App Wallet - Deposits
Crypto.com Exchange (Spot/Derivatives) - Exchange App
NFT - NFT Purchase
NFT - NFT Login
TAX - Tax Report Generation
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Message
Scheduled System Maintenance - App, Exchange, NFT, DeFi Wallet, Pay, Price, and Tax
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Details
Update - We are continuing to investigate this issue. Jul 11, 08:01 HKT
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April 11, 2022 00:05 UTC
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MAINT
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about 4 hours
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Scheduled System Maintenance - App, Exchange, NFT, DeFi Wallet, and Pay
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See more
Start Time
April 11, 2022 00:05 UTC
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Type
MAINT
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Affected Components
Pay - Pay Your Friends
Crypto.com App - Card and Staking
TAX - Login
NFT - NFT Website
NFT - NFT Login
Crypto.com App Wallet - Deposits
Crypto.com Exchange (Spot/Derivatives) - Web Server - Derivatives
Crypto.com Exchange (Spot/Derivatives) - Web Server - Spot/Margin
Pay - Merchant Dashboard
NFT - NFT Deposit
TAX - Blockchain Import
Pay - Checkout, Invoice, Subscriptions
TAX - API Import
Pay - Refunds
Crypto.com Exchange (Spot/Derivatives) - Withdrawals
Pay - Giftcard
Crypto.com App Wallet - Sell
Pay - Airtime
Crypto.com App Wallet - Send
TAX - Website
NFT - NFT Withdraw
Crypto.com Exchange (Spot/Derivatives) - Deposits
NFT - NFT Sale
Crypto.com App - Onboarding
Crypto.com Exchange (Spot/Derivatives) - Exchange App
Crypto.com Exchange (Spot/Derivatives) - API Server - Derivatives
TAX - CSV Import
Crypto.com Exchange (Spot/Derivatives) - API Server - Spot/Margin
Crypto.com App Wallet - Buy
Crypto.com App - Notifications
NFT - NFT Purchase
Crypto.com App Wallet - Withdrawals
Crypto.com App Wallet - Fiat Wallets
Crypto.com App - Track Coins
Crypto.com App - Main Page
TAX - Tax Report Generation
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Message
Scheduled System Maintenance - App, Exchange, NFT, DeFi Wallet, and Pay
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Details
Investigating - We are currently performing scheduled system maintenance for the Crypto.com App, Exchange, NFT, DeFi Wallet, and Pay, as previously communicated.Maintenance is expected to take approximately three hours but may vary depending on the circumstances on the day.Crypto.com AppAll trading and other transactions on the Crypto.com App will be suspended. You will not be able to log in. The Crypto.com Visa card will still be functional but cashbacks during the downtime will be delayed.Crypto.com ExchangeBoth Spot & Derivative Exchange will be down for both API & UI Trading and related activities. Please note that the maintenance applies to all Spot and Derivatives trading activities on the Exchange. Users are recommended to enable "cancel on disconnect" or manually cancel their orders prior to maintenance if necessary. New Spot and Derivatives orders will not be accepted. Open Derivatives orders prior to maintenance will be cancelled. Position will not be closed, and position close request will not be accepted. Transfers will be temporarily disabled. Kindly refer to status.crypto.com for updates. Crypto.com NFTAll features on the Crypto.com NFT platform will be suspended, and you will not be able to log in.Crypto.com TaxAll features on the Crypto.com Tax will be suspended, and you will not be able to log in.Crypto.com DeFi WalletYou will not be able to connect the Crypto.com DeFi Wallet to the Crypto.com App.Crypto.com Pay Users will not be able to use the Crypto.com Pay feature on third-party merchant websites. Merchants will not be able to log in to the Crypto.com Pay Merchant Dashboard, nor will they be able to accept crypto payments via Crypto.com Pay. In addition, merchants will not be able to issue invoices.Rest assured that your funds will remain safe, as always.Thank you for your support and understanding. Apr 11, 08:01 HKT
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September 06, 2021 00:10 UTC
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MAINT
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about 3 hours
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Scheduled Maintenance for the Crypto.com App and Exchange
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See more
Start Time
September 06, 2021 00:10 UTC
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Type
MAINT
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Affected Components
Crypto.com Exchange (Spot/Derivatives) - Exchange App
Crypto.com App Wallet - Buy
Crypto.com App Wallet - Sell
Crypto.com Exchange (Spot/Derivatives) - Deposits
Crypto.com App - Main Page
Crypto.com Exchange (Spot/Derivatives) - API Server - Spot/Margin
Crypto.com Exchange (Spot/Derivatives) - Withdrawals
Crypto.com App Wallet - Send
Crypto.com App Wallet - Withdrawals
Crypto.com App Wallet - Deposits
Crypto.com App Wallet - Fiat Wallets
Crypto.com Exchange (Spot/Derivatives) - Web Server - Spot/Margin
Crypto.com Exchange (Spot/Derivatives) - Web Server - Derivatives
Crypto.com App - Track Coins
Crypto.com App - Notifications
Crypto.com App - Onboarding
Crypto.com App - Card and Staking
Crypto.com Exchange (Spot/Derivatives) - API Server - Derivatives
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Message
Scheduled Maintenance for the Crypto.com App and Exchange
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Details
Investigating - We are currently performing system maintenance for the Crypto.com App, Exchange and Derivatives. Maintenance is expected to take approximately two hours but may vary depending on the circumstances on the day. Crypto.com App All trading and other transactions on the Crypto.com App will be suspended. You will not be able to log in. The Crypto.com Visa card will still be functional but cashbacks during the downtime will be delayed. Crypto.com Exchange and Derivatives All trading and other transactions on the Exchange and Derivatives will be suspended, and you will not be able to log in.Crypto.com DeFi WalletYou will not be able to connect the Crypto.com DeFi Wallet to the Crypto.com App.Crypto.com Pay CheckoutYou will not be able to use the Crypto.com Pay Checkout feature on third-party merchant websites.Rest assured that your funds will remain safe, as always.Thank you for your support and understanding. Sep 6, 08:05 HKT
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