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Is CxEngage Down?
Current CxEngage Status: up

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Status History

We've been monitoring CxEngage since October 23, 2017. Here's the history of service outages we've observed from the CxEngage status page:

Recent CxEngage Outages and Issues

Follow the recent outages and downtime for CxEngage in the table below.

Sign Up for More CxEngage History

StatusGator has 3 years of CxEngage status history.

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Start Time Type Length Message Details
January 15, 2021 21:17 UTC WARN 5 minutes Investigating issues with call processing in US-East only Investigating - We are currently investigating this issue. Jan 15, 21:14 UTC
December 15, 2020 20:27 UTC WARN 40 minutes Agent Calls Not Being Delivered Investigating - We are currently investigating issues in the North America region with CxEngage n...
December 13, 2020 15:28 UTC MAINTENANCE 5 minutes CxEngage | CxQM Planned Maintenance In progress - Scheduled maintenance is currently in progress. We will provide updates as necessar...
December 13, 2020 12:02 UTC MAINTENANCE about 3 hours CxEngage | CxQM Planned Maintenance In progress - Scheduled maintenance is currently in progress. We will provide updates as necessar...
December 10, 2020 13:38 UTC WARN about 1 hour Degraded Service - UI and Skylight Login Investigating - We are currently investigating an issue with login to skylight and CxEngage UI De...
2021-01-19 08:34:24 +0000 UTC UNKNOWN X minutes downtime, here, go, Information, question, will, the, in, and about see, so, you, downtime, each, in, be, information, and, displayed, more, here, sign, Details, about, in, to, outage, sign, details, once, will, and of
2021-01-19 08:34:24 +0000 UTC UNKNOWN X minutes Information, downtime, will, question, here, the, go, in, and about each, of, about, will, details, so, sign, in, be, here, see, Details, more, sign, and, displayed, outage, downtime, to, once, you, information, and in
2021-01-19 08:34:24 +0000 UTC UNKNOWN X minutes will, in, the, go, downtime, Information, about, here, and question you, displayed, to, here, in, and, information, more, see, downtime, each, outage, about, sign, be, in, of, sign, Details, so, will, details, and once
2021-01-19 08:34:24 +0000 UTC UNKNOWN X minutes in, will, go, here, about, Information, question, downtime, and the to, of, be, so, in, outage, sign, each, and, details, more, Details, will, once, you, here, displayed, see, in, about, downtime, information, and sign
2021-01-19 08:34:24 +0000 UTC UNKNOWN X minutes the, question, in, go, about, will, here, Information, and downtime each, details, here, about, outage, in, see, Details, of, be, sign, once, in, information, displayed, sign, will, to, downtime, and, you, more, and so

Supported Features

We support the following features in our integration with the CxEngage status page:

  • Down Notifications

    If CxEngage is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

  • Warn Notifications

    Warn notifications are used when CxEngage is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

  • Differentiates Maintenance Notices

    CxEngage posts separate notifications for planned maintenance work. StatusGator will notify subscribers when CxEngage enters a pre-planned maintenance window, keeping you up to date.

  • Proactive Maintenance Monitoring

    If CxEngage publishes praoctive maintenance events on their status page, StatusGator will collect information about these events. Proactive maintenance events can be viewed within StatusGator and optional reminders of maintenance events can be configured to notification channels.

  • Status Overview

    When CxEngage posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

  • Status Details

    When CxEngage has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

  • Component Status Filtering

    Because CxEngage has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is a very useful feature for complex services with many components or services spread out across many regions.

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FAQ

Is CxEngage down today?

According to its status page CxEngage is currently up. You can check the most recent events in the 'Recent Outages and Issues' section above.

How can I get notified when CxEngage is not working or having outages?

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How can I find out if CxEngage is having issues?

There are two main options: You can check the CxEngage status page or you can subscribe to StatusGator for free alerts and notifications when their status page changes.

CxEngage status page says the service is up, but I'm having issues. What's wrong?

There may be several reasons for that:

  • An outage that hasn't been communicated yet via the CxEngage status page.
  • Some local issues with a small group of accounts on the service side.
  • Technical issues on your side, or problems with your software or ISP.
  • A misconfiguration on your side.

We recommend contacting CxEngage customer support while checking everything on your side. You can also try Tweeting at them via @cxengage on Twitter. Or visit their official status page or website:

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