Supported Features

  • Down notifications
  • Warn notifications
  • Differentiates maintenance notices
  • Status message overview
  • Status message details

Notification Frequency

  • Averages less than 1 per day
  • There were 0 WARN notices last 30 days
  • There were 0 DOWN notices last 30 days

Status History

Monitoring since October 23, 2017

Recent Events

Start Time Type Length Message Details
March 30, 2019 13:00 UTC MAINTENANCE about 12 hours CxEngage Planned Maintenance In progress - Scheduled maintenance is currently in progress. We will provide updates as necessar...
March 21, 2019 14:32 UTC WARN about 2 hours Reporting Delays Monitoring - A fix has been implemented and we are monitoring the results. Mar 21, 15:34 UTC
February 27, 2019 23:59 UTC WARN about 4 hours Partially Degraded Service
February 13, 2019 21:05 UTC WARN about 1 hour Elongated call delivery to agents Identified - Serenova Engineers have identified the cause and are working towards restoration at ...
January 11, 2019 18:50 UTC WARN about 2 hours All Systems Operational
January 11, 2019 14:31 UTC WARN about 3 hours CxEngage EU Monitoring - Serenova Engineers have confirmed resolution of this issue and we are moving this in...
January 09, 2019 16:28 UTC WARN 40 minutes Historical Reporting Delays Identified - Serenova engineers have identified the issue and are currently working towards the r...
December 13, 2018 09:06 UTC MAINTENANCE about 4 hours CxEngage Planned Maintenance - North America Region In progress - Scheduled maintenance is currently in progress. We will provide updates as necessar...
December 12, 2018 19:04 UTC MAINTENANCE about 3 hours CxEngage Planned Maintenance - EU Region In progress - Scheduled maintenance is currently in progress. We will provide updates as necessar...
November 22, 2018 10:00 UTC MAINTENANCE about 2 hours CxEngage Planned Maintenance - North America Region In progress - Scheduled maintenance is currently in progress. We will provide updates as necessar...