Is CxEngage down?
Current CxEngage status is UP

We checked the official CxEngage Status Page 2 min. 40 sec. ago. Learn more
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Recent CxEngage Outages and Issues

Follow the recent outages and downtime for CxEngage in the table below.

Start Time

Type

Length

Message

Details

May 18, 2024 12:02 UTC

MAINT

about 3 hours

CxEngage Planned Maintenance

See more
Start Time

May 18, 2024 12:02 UTC

Type MAINT
Affected Components

CxEngage - North America Region - Messaging Services

CxEngage - Europe Region - Voice Services

CxEngage - Europe Region - Messaging Services

CxEngage - North America Region - Voice Services

Message

CxEngage Planned Maintenance

Details

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May 18, 2024 - 12:00 UTC

April 25, 2024 01:07 UTC

MAINT

about 2 hours

CxEngage Planned Maintenance

See more
Start Time

April 25, 2024 01:07 UTC

Type MAINT
Affected Components

CxEngage - North America Region - CxQM Recorder

CxEngage - Europe Region - CxQM Recorder

CxEngage - Europe Region - Serenova Internal Tools

CxEngage - North America Region - Serenova Internal Tools

Message

CxEngage Planned Maintenance

Details

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr 25, 2024 - 01:00 UTC

April 22, 2024 15:17 UTC

WARN

about 1 hour

Calls Dropped or Dead Air

See more
Start Time

April 22, 2024 15:17 UTC

Type WARN
Affected Components

CxEngage - Europe Region - Voice Services

Message

Calls Dropped or Dead Air

Details

Update - We have confirmed a carrier related issue for inbound and outbound calls. We are working with the vendor at the moment. Apr 22, 2024 - 15:14 UTC

April 22, 2024 15:13 UTC

WARN

5 minutes

Calls Dropped or Dead Air

See more
Start Time

April 22, 2024 15:13 UTC

Type WARN
Affected Components

CxEngage - North America Region - Voice Services

Message

Calls Dropped or Dead Air

Details

Update - We are continuing to investigate this issue. Apr 22, 2024 - 15:12 UTC

March 21, 2024 01:02 UTC

MAINT

about 2 hours

CxEngage Planned Maintenance

See more
Start Time

March 21, 2024 01:02 UTC

Type MAINT
Affected Components

CxEngage - Europe Region - Reporting

CxEngage - North America Region - Reporting

Message

CxEngage Planned Maintenance

Details

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar 21, 2024 - 01:00 UTC

2024-05-18 17:21:51 UTC UTC

STATUS

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2024-05-18 17:21:51 UTC UTC

STATUS

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2024-05-18 17:21:51 UTC UTC

STATUS

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2024-05-18 17:21:51 UTC UTC

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2024-05-18 17:21:51 UTC UTC

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StatusGator has over 6 years of CxEngage status history.

CxEngage Components and Services

View details of the current CxEngage status below.

Name

Status

Details

CxEngage Admin User Interface

UP See more

CxEngage Agent UI

UP See more

CxEngage API Services

UP See more

CxEngage CxQM Recorder

UP See more

CxEngage CxQM Web

UP See more

CxEngage Messaging Services

UP See more

CxEngage Reporting

UP See more

CxEngage Serenova Internal Tools

UP See more

CxEngage Voice Services

UP See more

1 status change in the last 24 hours

CxEngage status, last 24 hours:

6:00 PM
12:00 AM
6:00 AM
12:00 PM
6:00 PM
6:00 PM
6:00 AM
6:00 PM
  • Up: 21 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 3 hours

CxEngage Outage and Status History

We've been monitoring CxEngage outages since October 23, 2017.
Here's the history of service outages we've observed from the CxEngage Status Page:

Instant enriched data from
3,590 status pages

About Our CxEngage Status Page Integration

CxEngage is a Telephony solution that StatusGator has been monitoring since October 2017. Over the past over 6 years, we have collected data on on more than 537 outages that affected CxEngage users. When CxEngage publishes downtime on their status page, they do so across 18 components and 2 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor CxEngage to get notified when it's down, is under maintenance, or has an outage. We've sent more than 1,200 notifications to our users about CxEngage incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If CxEngage is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when CxEngage is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

CxEngage posts separate notifications for planned maintenance work. StatusGator will notify subscribers when CxEngage enters a pre-planned maintenance window, keeping you up to date.

Since CxEngage publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When CxEngage posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When CxEngage has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because CxEngage has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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