Supported Features

  • Down notifications
  • Warn notifications
  • Differentiates maintenance notices
  • Status message overview
  • Status message details

Notification Frequency

  • Averages less than 1 per day
  • There were 3 WARN notices last 30 days
  • There were 0 DOWN notices last 30 days

Status History

Monitoring since October 23, 2017

Recent Events

Start Time Type Length Message Details
January 11, 2019 18:50 UTC WARN about 2 hours All Systems Operational
January 11, 2019 14:31 UTC WARN about 3 hours CxEngage EU Monitoring - Serenova Engineers have confirmed resolution of this issue and we are moving this in...
January 09, 2019 16:28 UTC WARN 40 minutes Historical Reporting Delays Identified - Serenova engineers have identified the issue and are currently working towards the r...
December 13, 2018 09:06 UTC MAINTENANCE about 4 hours CxEngage Planned Maintenance - North America Region In progress - Scheduled maintenance is currently in progress. We will provide updates as necessar...
December 12, 2018 19:04 UTC MAINTENANCE about 3 hours CxEngage Planned Maintenance - EU Region In progress - Scheduled maintenance is currently in progress. We will provide updates as necessar...
November 22, 2018 10:00 UTC MAINTENANCE about 2 hours CxEngage Planned Maintenance - North America Region In progress - Scheduled maintenance is currently in progress. We will provide updates as necessar...
November 21, 2018 19:02 UTC MAINTENANCE about 3 hours All Systems Operational
November 15, 2018 20:59 UTC WARN 10 minutes CxEngage US-East: Unable to log into the platform Identified - Serenova engineers have identified the issue with our login services and currently w...
November 13, 2018 02:33 UTC WARN 10 minutes Outage Alert: 99586 Investigating - Status: InvestigatingTime: 08:23 PM CSTPlatform: CXRegion: EMEA/USCustomers: All ...
November 05, 2018 18:25 UTC WARN 35 minutes Agent Calls Not Being Delivered Update - We are continuing to monitor for any further issues. Nov 5, 18:22 UTC