| September 12, 2018 18:09 UTC |
WARN
|
20 minutes
|
|
Agent Calls Not Being Delivered |
Update - We are continuing to investigate this issue. Sep 12, 18:05 UTC |
| August 30, 2018 15:49 UTC |
WARN
|
5 minutes
|
|
Call Center Degraded |
Investigating - We are currently investigating issues with CxEngage in the North America region. ... |
| August 16, 2018 01:44 UTC |
WARN
|
26 minutes
|
|
Real-Time Not Available |
Update - We have identified the issue related to this impact and we are working to resolve it, se... |
| August 15, 2018 22:04 UTC |
MAINTENANCE
|
about 3 hours
|
|
CxEngage Planned Maintenance |
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessar... |
| August 01, 2018 22:00 UTC |
MAINTENANCE
|
about 2 hours
|
|
CxEngage Planned Maintenance |
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessar... |
| July 23, 2018 19:43 UTC |
WARN
|
25 minutes
|
|
Intermittent Inbound Call Issues |
Update - The additional problems found was resolved. We continue to monitor and finalize clean-up... |
| July 23, 2018 18:49 UTC |
WARN
|
20 minutes
|
|
Intermittent Inbound Call Issues |
Identified - We continue work with our teams to resolve the problem, another update will be provi... |
| July 18, 2018 22:04 UTC |
MAINTENANCE
|
about 4 hours
|
|
CxEngage Planned Maintenance |
Update - Scheduled maintenance is still in progress. We will provide updates as necessary. Jul 19... |
| June 25, 2018 16:39 UTC |
WARN
|
about 1 hour
|
|
CxEngage Calls and Product Interface Degraded |
Monitoring - We have resolved the intermittent call failures and currently continue to monitor th... |
| June 25, 2018 15:28 UTC |
WARN
|
30 minutes
|
|
CxEngage Calls and Product Interface Degraded |
Update - Our Engineering team continues to work through the product logging issue. We will provid... |
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