Supported Features

  • Down notifications
  • Warn notifications
  • Differentiates maintenance notices
  • Status message overview
  • Status message details

Notification Frequency

  • Averages less than 1 per day
  • There were 5 WARN notices last 30 days
  • There were 0 DOWN notices last 30 days

Status History

Monitoring since October 23, 2017

Recent Events

Start Time Type Length Message Details
November 15, 2018 20:59 UTC WARN 10 minutes CxEngage US-East: Unable to log into the platform Identified - Serenova engineers have identified the issue with our login services and currently w...
November 13, 2018 02:33 UTC WARN 10 minutes Outage Alert: 99586 Investigating - Status: InvestigatingTime: 08:23 PM CSTPlatform: CXRegion: EMEA/USCustomers: All ...
November 05, 2018 18:25 UTC WARN 35 minutes Agent Calls Not Being Delivered Update - We are continuing to monitor for any further issues. Nov 5, 18:22 UTC
November 05, 2018 17:34 UTC WARN 25 minutes Agent Calls Not Being Delivered Identified - Our customers are continuing to experience impact. We will continue to work with our...
November 05, 2018 16:24 UTC WARN about 1 hour Agent Calls Not Being Delivered Identified - Serenove engineers have identified the issue with our WebRTC provider. We will conti...
November 01, 2018 19:05 UTC MAINTENANCE about 2 hours CxEngage Emergency Maintenance In progress - Scheduled maintenance is currently in progress. We will provide updates as necessar...
October 24, 2018 22:22 UTC MAINTENANCE about 3 hours CxEngage Planned Maintenance In progress - Scheduled maintenance is currently in progress. We will provide updates as necessar...
October 04, 2018 01:14 UTC WARN 20 minutes CxEngage Call Center Degradation Identified - We have identified the problem and currently working towards resolution. Another upd...
September 27, 2018 14:05 UTC WARN 24 minutes Skylight Transfer Search Functionality Degradation. Identified - There is a currently a known issue in Skylight where a critical error is displayed w...
September 26, 2018 22:04 UTC MAINTENANCE about 3 hours CxEngage Planned Maintenance In progress - Scheduled maintenance is currently in progress. We will provide updates as necessar...