Is Desk.com Down?
Current Desk.com Status: archived

Archived Events

Follow the recent outages and downtime for Desk.com in the table below.

Start Time Type Length Message Details
February 26, 2020 01:09 UTC WARN about 2 hours Postmark Inbound Emails Not Being Received Update - Our Engineering team are continuing to investigate this issue with high priority and we'...
November 06, 2019 17:56 UTC DOWN about 1 hour Classic and Next Gen agent not working Monitoring - We have identified the issue and it looks like it should be working but we are still...
October 16, 2019 13:26 UTC WARN about 2 hours Filters not updating Identified - The root cause of the issue has been identified. Our engineering team is working on ...
August 06, 2019 19:13 UTC DOWN about 3 hours Support Center Contact Forms Not Loading Update - Our developers are still investigating the issue. They believe they have identified the...
August 06, 2019 04:58 UTC WARN about 2 hours Support Center Contact Forms not Loading Monitoring - A fix has been implemented and we are monitoring the results. Aug 5, 23:26 PDT
July 02, 2019 01:11 UTC WARN 5 minutes Next Gen Agent Not Loading Identified - We have identified the issue and are restoring access now. Please refresh and clear ...
June 05, 2019 18:35 UTC WARN 32 minutes Next Gen Agent inaccessible Investigating - We are currently investigating reports of the Next Gen Agent being inaccessible f...
April 11, 2019 20:04 UTC WARN about 3 hours Issues with inbound and outbound email Update - We are continuing to investigate this issue. Apr 11, 15:52 PDT
November 28, 2018 14:16 UTC WARN about 1 hour Bulk Updates slow to process Update - We are continuing to investigate the issue to get to the bottom of it. Our team are work...
November 15, 2018 00:25 UTC DOWN about 1 hour Next Gen Agent and Business Insights Not Loading Update - We are still working on fixing this issue. Once we have more info, we will update you he...

Supported Features

We support the following features in our integration with the Desk.com status page:

  • Down Notifications

    If Desk.com is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

  • Warn Notifications

    Warn notifications are used when Desk.com is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

  • Differentiates Maintenance Notices

    Desk.com posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Desk.com enters a pre-planned maintenance window, keeping you up to date.

  • Proactive Maintenance Monitoring

    If Desk.com publishes praoctive maintenance events on their status page, StatusGator will collect information about these events. Proactive maintenance events can be viewed within StatusGator and optional reminders of maintenance events can be configured to notification channels.

  • Status Overview

    When Desk.com posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

  • Status Details

    When Desk.com has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

  • Component Status Filtering

    Because Desk.com has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is a very useful feature for complex services with many components or services spread out across many regions.

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FAQ

Is Desk.com down today?

According to its status page Desk.com is currently up. You can check the most recent events in the 'Recent Outages and Issues' section above.

How can I get notified when Desk.com is not working or having outages?

StatusGator can send you instant alerts by email, SMS, Slack, and more. Sign up now, it's free!

How can I find out if Desk.com is having issues?

There are two main options: You can check the Desk.com status page or you can subscribe to StatusGator for free alerts and notifications when their status page changes.

Desk.com status page says the service is up, but I'm having issues. What's wrong?

There may be several reasons for that:

  • An outage that hasn't been communicated yet via the Desk.com status page.
  • Some local issues with a small group of accounts on the service side.
  • Technical issues on your side, or problems with your software or ISP.
  • A misconfiguration on your side.

We recommend contacting Desk.com customer support while checking everything on your side. You can also try Tweeting at them via @Desk on Twitter. Or visit their official status page or website:

Desk.com Down?

Are you experiencing issues with Desk.com? Please share your issues below and let others know. Sign up above to receive notifications when Desk.com published outages.

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