| November 28, 2018 14:16 UTC |
WARN
|
about 1 hour
|
|
Bulk Updates slow to process |
Update - We are continuing to investigate the issue to get to the bottom of it. Our team are work... |
| November 15, 2018 00:25 UTC |
DOWN
|
about 1 hour
|
|
Next Gen Agent and Business Insights Not Loading |
Update - We are still working on fixing this issue. Once we have more info, we will update you he... |
| November 11, 2018 07:01 UTC |
MAINTENANCE
|
about 2 hours
|
|
Database Maintenance |
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessar... |
| November 07, 2018 17:26 UTC |
WARN
|
about 2 hours
|
|
Filters not updating |
Monitoring - The queue of the delayed changes is still in the process of catching up. At the pres... |
| October 19, 2018 17:42 UTC |
WARN
|
5 minutes
|
|
Filters not updating |
Investigating - We're looking into reports of Filters not updating. Oct 19, 10:38 PDT |
| October 12, 2018 20:41 UTC |
WARN
|
31 minutes
|
|
Classic and Next Gen Agent Not Loading |
Monitoring - It appears most sites with a Custom Domain are back to normal now. Thanks for your p... |
| October 12, 2018 18:45 UTC |
DOWN
|
about 1 hour
|
|
503 Errors |
Identified - The issue has been identified and a fix is being implemented. Oct 12, 12:11 PDT |
| September 27, 2018 20:41 UTC |
WARN
|
35 minutes
|
|
Filters not Updating Properly |
Investigating - We are currently investigating reports of case filters not updating properly. Tha... |
| September 25, 2018 23:35 UTC |
WARN
|
20 minutes
|
|
Cases sot showing within Filters |
Identified - We have identified the issue and are putting a fix in place. You should notice impro... |
| September 25, 2018 20:36 UTC |
WARN
|
about 3 hours
|
|
Classic Agent not loading for some users |
Monitoring - We have made the necessary changes on our side and Classic Agent is accessible again... |
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