Is DigitalOcean Support Center down?
Current DigitalOcean Support Center status is UP

We checked the official DigitalOcean Support Center Status Page 1 min. 23 sec. ago. Learn more
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Recent DigitalOcean Support Center Outages and Issues

Follow the recent outages and downtime for DigitalOcean Support Center in the table below.

Start Time

Type

Length

Message

Details

January 31, 2024 14:30 UTC

WARN

about 1 hour

Customer Support Ticket Portal

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Start Time

January 31, 2024 14:30 UTC

Type WARN
Affected Components

Support Center

Message

Customer Support Ticket Portal

Details

Investigating - Our Engineering team is investigating an issue with customers being unable to create the support tickets to our support portal for Ticket type "Billing" at https://cloudsupport.digitalocean.com. As a temporary workaround, users may still contact us via the form here: https://www.digitalocean.com/company/contact/supportWe apologize for the inconvenience and will post an update as soon as further information is available. Jan 31, 2024 - 14:26 UTC

December 04, 2023 19:15 UTC

WARN

about 1 hour

Support Contact Form

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Start Time

December 04, 2023 19:15 UTC

Type WARN
Affected Components

Support Center

Message

Support Contact Form

Details

Investigating - Our Engineering team is currently investigating an issue with our Support Contact Form, which users use when they are unable to log into their accounts to submit support tickets, located here: https://www.digitalocean.com/company/contact/supportAt this time, users are still able to submit the form, but the submissions are not being received by our Support Team. We have confirmed the submissions were received by our systems and we're working to get these submissions over to our Support Team, as well as remediate the issue. If you are able to log into your account, please submit any Support tickets via https://cloudsupport.digitalocean.com/s/ rather than the contact form.We will post another update as soon as we have further information. In the meantime, we appreciate your patience as we work through this. Dec 04, 2023 - 19:12 UTC

June 28, 2023 12:50 UTC

WARN

1 day

Support Center

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Start Time

June 28, 2023 12:50 UTC

Type WARN
Affected Components

Support Center

Message

Support Center

Details

Investigating - Our Engineering team is investigating an issue with the Support Center. Based on the impact we are seeing, we believe this error is originating with our upstream provider and are working to confirm. During this time, the Support Center is unavailable for customers to create tickets through Cloud Support Page, and replies from our Support team will be delayed. We apologize for the inconvenience and will share an update once we have more information. Jun 28, 2023 - 12:48 UTC

April 13, 2023 10:50 UTC

WARN

about 5 hours

Customer Support Help Center

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Start Time

April 13, 2023 10:50 UTC

Type WARN
Affected Components

Services - Support Center

Message

Customer Support Help Center

Details

Investigating - Our Engineering team is investigating an issue with customers being unable to update existing tickets on our help center at https://cloudsupport.digitalocean.com/At this time, a subset of users may observe an error on the page. As a temporary workaround, users may still create a new ticket at https://cloudsupport.digitalocean.com/s/We apologize for the inconvenience and will post an update as soon as further information is available. Apr 13, 2023 - 10:45 UTC

February 26, 2023 18:30 UTC

WARN

5 days

Customer Support Ticket Portal

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Start Time

February 26, 2023 18:30 UTC

Type WARN
Affected Components

Services - Support Center

Message

Customer Support Ticket Portal

Details

Investigating - Our Engineering team is investigating an issue with customers being unable to login to our support portal at https://cloudsupport.digitalocean.com. At this time, a subset of users may observe an "Oops, Something Went Wrong" error on the page. As a temporary workaround, users may still contact us via the form here: https://www.digitalocean.com/company/contact/supportWe apologize for the inconvenience and will post an update as soon as further information is available. Feb 26, 2023 - 18:29 UTC

2024-02-22 19:26:54 UTC UTC

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2024-02-22 19:26:54 UTC UTC

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2024-02-22 19:26:54 UTC UTC

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2024-02-22 19:26:54 UTC UTC

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2024-02-22 19:26:54 UTC UTC

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Sign Up for More DigitalOcean Support Center History

StatusGator has almost 9 years of DigitalOcean Support Center status history.

No outages or status changes in the last 24 hours

DigitalOcean Support Center status, last 24 hours:

8:00 PM
2:00 AM
8:00 AM
2:00 PM
8:00 PM
8:00 PM
8:00 AM
8:00 PM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

DigitalOcean Support Center Outage and Status History

We've been monitoring DigitalOcean Support Center outages since March 8, 2015.
Here's the history of service outages we've observed from the DigitalOcean Support Center Status Page:

February 2024

January 2024

December 2023

  • Up

  • Warn

  • Down

  • Maintenance

Instant enriched data from
3,620 status pages

About Our DigitalOcean Support Center Status Page Integration

DigitalOcean Support Center is a Cloud Infrastructure and Hosting solution that StatusGator has been monitoring since March 2015. Over the past almost 9 years, we have collected data on on more than 2,836 outages that affected DigitalOcean Support Center users. When DigitalOcean Support Center publishes downtime on their status page, they do so across 173 components and 14 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

More than 500 StatusGator users monitor DigitalOcean Support Center to get notified when it's down, is under maintenance, or has an outage. This makes it one of the most popular cloud infrastructure services monitored on our platform. We've sent more than 133,300 notifications to our users about DigitalOcean Support Center incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If DigitalOcean Support Center is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when DigitalOcean Support Center is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

DigitalOcean Support Center posts separate notifications for planned maintenance work. StatusGator will notify subscribers when DigitalOcean Support Center enters a pre-planned maintenance window, keeping you up to date.

Since DigitalOcean Support Center publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When DigitalOcean Support Center posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When DigitalOcean Support Center has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because DigitalOcean Support Center has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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