Is DrChrono down?
Current DrChrono status is UP

We checked the official DrChrono Status Page 4 min. 22 sec. ago. Learn more
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Recent DrChrono Outages and Issues

Follow the recent outages and downtime for DrChrono in the table below.

Start Time

Type

Length

Message

Details

November 07, 2022 22:09 UTC

WARN

3 days

Labcorp results temporarily suspended

 See more
Start Time

November 07, 2022 22:09 UTC

Type WARN
Affected Components

3rd party services - Labcorp
Message

Labcorp results temporarily suspended
Details

Investigating - We’ve encountered an issue that potentially impacts some Labcorp customers where patient test results appear to have multiple values of the same test or multiple test results appearing on a patient’s chart. We are urgently working with Labcorp to get this resolved immediately. Test results will be temporarily suspended from being delivered to DrChrono until the problem is fully resolved to prevent more errors from being passed through. As an additional remediation step, all affected lab results since October 28th have been removed from DrChrono. Results will be reprocessed after completion of the investigation with Labcorp.Information will not be lost during the suspension and will resume transmission once the connection is re-established. Nov 07, 2022 - 14:08 PST

November 04, 2022 15:44 UTC

WARN

3 days

Task and message counts temporarily unavailable

 See more
Start Time

November 04, 2022 15:44 UTC

Type WARN
Affected Components

drchrono.com

drchrono iPad EHR
Message

Task and message counts temporarily unavailable
Details

Identified - Our engineering team is increasing capacity for vital system functions by blocking task counts and messaging counts. This will be temporary until we get to the root cause. You will not be able to see the active message/task count but will still be able to access your messages and tasks. Nov 04, 2022 - 08:44 PDT

November 03, 2022 12:44 UTC

WARN

about 8 hours

General system slowness on the DrChrono platform

 See more
Start Time

November 03, 2022 12:44 UTC

Type WARN
Affected Components

drchrono.com

drchrono iPad EHR
Message

General system slowness on the DrChrono platform
Details

Identified - Our team has identified an issue on the system that may impact the overall performance across the DrChrono platform. This may become more apparent during peak hours of the day. We are working towards getting this resolved and will post updates as they become available. Nov 03, 2022 - 05:44 PDT

October 24, 2022 21:34 UTC

DOWN

about 3 hours

Connectivity Issues Between DrChrono and LabCorp

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Start Time

October 24, 2022 21:34 UTC

Type DOWN
Affected Components

3rd party services - Labcorp
Message

Connectivity Issues Between DrChrono and LabCorp
Details

Investigating - We are encountering connectivity issues between DrChrono and LabCorp as of earlier today. This impacts both the incoming and outgoing transmission of data, which can be seen as time+out errors when attempting to send lab orders. Our team is currently working on getting the connection restored and will provide you with updates once we have more to share.Please know that your information remains in the database and will resume transmission once the connection is back online. Oct 24, 2022 - 14:30 PDT

September 12, 2022 16:06 UTC

WARN

about 3 hours

Unable to Copy Previous Note

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Start Time

September 12, 2022 16:06 UTC

Type WARN
Affected Components

drchrono.com

drchrono iPad EHR
Message

Unable to Copy Previous Note
Details

Investigating - We are currently investigating reports of the inability to use the Copy Previous Note feature. This does not appear to be affecting all users of the platform. Our team is looking into this with high priority. We will continue to post updates via this status page. Thank you for your patience. Sep 12, 2022 - 09:05 PDT

2022-12-05 19:09:02 UTC UTC

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2022-12-05 19:09:02 UTC UTC

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2022-12-05 19:09:02 UTC UTC

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2022-12-05 19:09:02 UTC UTC

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2022-12-05 19:09:02 UTC UTC

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No outages or status changes in the last 24 hours

DrChrono status, last 24 hours:

8:00 PM
2:00 AM
8:00 AM
2:00 PM
8:00 PM
8:00 PM
8:00 AM
8:00 PM

  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

DrChrono Outage and Status History

We've been monitoring DrChrono outages since March 14, 2021.
Here's the history of service outages we've observed from the DrChrono Status Page:

December 2022

November 2022

October 2022

  • Up

  • Warn

  • Down

  • Maintenance

September 2022

August 2022

July 2022

  • Up

  • Warn

  • Down

  • Maintenance

June 2022

May 2022

April 2022

  • Up

  • Warn

  • Down

  • Maintenance

March 2022

February 2022

January 2022

  • Up

  • Warn

  • Down

  • Maintenance

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About Our DrChrono Status Page Integration

DrChrono is a Cloud Infrastructure solution that StatusGator has been monitoring since March 2021. Over the past over 1 year, we have collected data on on more than 108 outages that affected DrChrono users. When DrChrono publishes downtime on their status page, they do so across 22 components using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor DrChrono to get notified when it's down, is under maintenance, or has an outage. We've sent more than 100 notifications to our users about DrChrono incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If DrChrono is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when DrChrono is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

DrChrono posts separate notifications for planned maintenance work. StatusGator will notify subscribers when DrChrono enters a pre-planned maintenance window, keeping you up to date.

Since DrChrono publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When DrChrono posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When DrChrono has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because DrChrono has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

Is DrChrono down today?

According to its status page DrChrono is currently up. You can check the most recent events in the 'Recent Outages and Issues' section above.

How can I get notified when DrChrono is not working or have outages?

StatusGator can send you instant alerts by email, SMS, Slack, and more. Sign up now, it's free!

How can I find out if DrChrono is having issues?

There are two main options: You can check the DrChrono status page or you can subscribe to StatusGator for free alerts and notifications when their status page changes.

DrChrono status page says the service is up, but I'm having issues. What's wrong?

There may be several reasons for that:

  • An outage that hasn't been communicated yet via the DrChrono status page.
  • Some local issues with a small group of accounts on the service side.
  • Technical issues on your side, or problems with your software or ISP.
  • A misconfiguration on your side.

We recommend contacting DrChrono customer support while checking everything on your side. You can also try Tweeting at them via @drchrono on Twitter. Or visit their official status page or website:

Where do you get the official DrChrono status?

We use the official DrChrono status page. Here are links to their status page and other helpful links.

What are the most popular DrChrono components?

When was the last time DrChrono was down?

DrChrono Down?

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