Is DrChrono down?
Current DrChrono status is DOWN

Update - Dear Valued Client, We understand that staying updated on industry changes from Change Healthcare (CHC) can be challenging given their wide array of platforms and services. In addition to being one of the largest conglomerates of clearinghouses nationwide, CHC offers vital daily healthcare applications ranging from provider enrollment and patient statements to electronic prescriptions and claim adjudication. Many industry applications rely on several of CHC services, largely due to exclusive contracts CHC holds with many payers.Consequently, the impact on our customers varies depending on regional factors and each facility’s specific payer mix. This exclusivity means everyone must rely upon CHC for these specific payers and there are no alternative channels available. It's important to understand that when CHC announces they are "beginning to process claims” or have “reestablished connections” this does not mean that all claim platforms or previously available services are up and running. Please be assured that we are actively collaborating with CHC and other industry partners to restore all services and connections. Currently, we are on daily calls with the CHC team as they discuss their plans for reconnection. At this time, we are awaiting an updated timeline and further instructions from CHC to initiate the reconnection process to their platforms and products as they become available. We appreciate your ongoing patience and understanding during this period. We will continue to provide regular updates on potential impacts, along with the progress being made towards a full restoration. Sincerely,DrChrono Support Mar 22, 2024 - 12:20 PDT

Update - Dear Valued Client, We understand that staying updated on industry changes from Change Healthcare (CHC) can be challenging given their wide array of platforms and services. In addition to being one of the largest conglomerates of clearinghouses nationwide, CHC offers vital daily healthcare applications ranging from provider enrollment and patient statements to electronic prescriptions and claim adjudication. Many industry applications rely on several of CHC services, largely due to exclusive contracts CHC holds with many payers.Consequently, the impact on our customers varies depending on regional factors and each facility’s specific payer mix. This exclusivity means everyone must rely upon CHC for these specific payers and there are no alternative channels available. It's important to understand that when CHC announces they are "beginning to process claims” or have “reestablished connections” this does not mean that all claim platforms or previously available services are up and running. Please be assured that we are actively collaborating with CHC and other industry partners to restore all services and connections. Currently, we are on daily calls with the CHC team as they discuss their plans for reconnection. At this time, we are awaiting an updated timeline and further instructions from CHC to initiate the reconnection process to their platforms and products as they become available. We appreciate your ongoing patience and understanding during this period. We will continue to provide regular updates on potential impacts, along with the progress being made towards a full restoration. Sincerely,DrChrono Support Mar 22, 2024 - 12:20 PDT

Update - Dear Valued Client, We understand that staying updated on industry changes from Change Healthcare (CHC) can be challenging given their wide array of platforms and services. In addition to being one of the largest conglomerates of clearinghouses nationwide, CHC offers vital daily healthcare applications ranging from provider enrollment and patient statements to electronic prescriptions and claim adjudication. Many industry applications rely on several of CHC services, largely due to exclusive contracts CHC holds with many payers.Consequently, the impact on our customers varies depending on regional factors and each facility’s specific payer mix. This exclusivity means everyone must rely upon CHC for these specific payers and there are no alternative channels available. It's important to understand that when CHC announces they are "beginning to process claims” or have “reestablished connections” this does not mean that all claim platforms or previously available services are up and running. Please be assured that we are actively collaborating with CHC and other industry partners to restore all services and connections. Currently, we are on daily calls with the CHC team as they discuss their plans for reconnection. At this time, we are awaiting an updated timeline and further instructions from CHC to initiate the reconnection process to their platforms and products as they become available. We appreciate your ongoing patience and understanding during this period. We will continue to provide regular updates on potential impacts, along with the progress being made towards a full restoration. Sincerely,DrChrono Support Mar 22, 2024 - 12:20 PDT

Monitoring - DrChrono is monitoring the system slowness. Apr 02, 2024 - 14:22 PDT

Investigating - DrChrono users may be experiencing slowness. We are working with our engineering team on a resolution. This page will be updated every hour for updates. Apr 02, 2024 - 13:06 PDT