Last checked from Freshchat official status page 31 sec. ago
Freshchat Status
Is Freshchat down?
Major Freshchat outage
Omnichannel messaging platform with live chat and chatbots.
Not working for you?
StatusGator reports that Freshchat is currently experiencing a major outage. There are confirmed issues with EU NORTH(STOCKHOLM) - Channels, EU CENTRAL (FRANKFURT) - Channels, and ASIA PACIFIC (SYDNEY) - Channels and 16 other components, but all other components are operational. Instagram media comment inflow is impacted
Similar services:
Chat Plus JP
Freshchat service health
This chart represents Freshchat service health over the last 24 hours, with data points collected every 15 minutes based on issue reports, page visits, and signal strength. Sign up for free to see more Freshchat status data.
24 hrs ending
●
Service up
●
Possible outage
●
Likely outage
Top reported issues
View and upvote the most commonly reported Freshchat issues to help us better indicate the service status.
- Connectivity issue
- Error message
- Server not responding
- Sign in problem
- Service down
- Slow performance
- Unable to download
- App not loading
- Other
Have a different problem with Freshchat?
Freshchat outage map
Explore our interactive Freshchat outage map to monitor real-time incidents and service issues across the globe. This dynamic map highlights regions around the world affected by recent Freshchat outages, giving you a clear view of performance and downtime trends.
Looking to track Freshchat downtime and outages?
- Receive real-time status updates
- Show current status on private or public status page
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- Keep your team informed
- Monitor alongside other services and websites
Recent Freshchat outages and issues
Follow the recent outages and downtime for Freshchat in the table below.
If you're experiencing a problem now, check the current Freshchat status or
.
| Incident Name | Duration | Started | Severity |
|---|---|---|---|
|
Instagram media comment inflow is impacted
|
2h 56m |
Down
|
|
|
Major incident
|
2d 15m |
Down
|
|
|
Performance Degradation in EU Region
|
9h |
Down
|
|
|
Performance Degradation in EU Region
|
3h 5m |
Down
|
|
|
Performance Degradation in EU Region
|
25m |
Down
|
Incident name
Instagram media comment inflow is impacted
Duration
2h 56m
Start
Severity
Down
Incident name
Major incident
Duration
2d 15m
Start
Severity
Down
Incident name
Performance Degradation in EU Region
Duration
9h
Start
Severity
Down
Incident name
Performance Degradation in EU Region
Duration
3h 5m
Start
Severity
Down
Incident name
Performance Degradation in EU Region
Duration
25m
Start
Severity
Down
Get notified about Freshchat outages
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See Freshchat status on your status page
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Freshchat components
View details of the current Freshchat status below.
If the status shows "Up" but you're still experiencing issues, you can
such as connectivity issues, outages, or slow performance. These
issues are commonly reported when Freshchat is down or
facing partial disruptions.
| Component name | Status |
|---|---|
| Freshchat Analytics |
Down
|
| Freshchat API |
Down
|
| Freshchat Billing |
Down
|
| Freshchat Channels |
Down
|
| Freshchat Dashboard & Reports |
Down
|
| Freshchat Freddy AI Agent |
Down
|
| Freshchat Login |
Down
|
| Freshchat Marketplace |
Down
|
| Freshchat Mobile SDK |
Down
|
| Freshchat Realtime Services |
Down
|
| Freshchat Third-party Services |
Down
|
| Freshchat Web App |
Down
|
| Freshchat Webhook |
Down
|
| Freshchat Web Messenger |
Down
|
Get notified about Freshchat outages
Stay updated with instant alerts for Freshchat outages by signing up now!
One App that has it all
With features designed to cover all your needs for monitoring and communicating outages or downtime, StatusGator keeps your team connected and informed. Stay updated on Freshchat outages, potential problems, and its current status in real-time, ensuring you're always prepared to act.
Monitor Freshchat along with other services and websites
StatusGator monitors over 8,260 cloud services, hosted applications, and websites. Just add what you need to the list, and we'll automatically aggregate their statuses into a single page. You'll receive notifications for any issues affecting you and your page subscribers.
Get notified on Freshchat status change
StatusGator monitors all of your services and websites and sends your team instant notifications when they go down. Stay abreast of issues that affect your team with notifications: in email, Slack, Teams, or wherever your team communicates.
Show Freshchat on your status page
Easily notify your end-users of outages using a customizable status page. Display cloud services or websites, as well as any custom monitors you add manually. Create multiple status pages tailored to different needs, customize them, and embed them for maximum effectiveness.
Users who monitor Freshchat status also follow these services
About our Freshchat status page integration
Freshchat (Omnichannel messaging platform with live chat and chatbots) is a a Chat and Communications solution that StatusGator has been monitoring since December 2025. Over the past 5 months, we have collected data on on more than 76 outages that affected Freshchat users. When Freshchat publishes downtime on their status page, they do so across 84 components and 6 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.
If you're wondering, "Is Freshchat down?", or need to know its current status, we've got you covered. Our platform tracks every reported outage, performance issue, and maintenance window to ensure you're informed. Whether Freshchat is experiencing a problem now or has recently resolved one, our detailed history keeps you updated.
Many StatusGator users monitor Freshchat to get notified when it's down, is under maintenance, or has an outage. This makes it one of the most popular Chat services monitored on our platform. We've sent more than 200 notifications to our users about Freshchat incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.
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Early Warning Signals
If we detect a potential Freshchat outage or other issue before it was reported on the official status page we will send an Early Warning Signal notification to StatusGator subscribers. We can often detect issues before they are officially acknowledged by the provider, giving you a head start on resolving any potential problems.
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Down Notifications
If Freshchat is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.
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Warning Notifications
Warn notifications are used when Freshchat is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.
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Maintenance Notifications
Freshchat posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Freshchat enters a pre-planned maintenance window, keeping you up to date.
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Status Messages
When Freshchat posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.
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Status Details
At this time, we do not collect detailed status updates from the Freshchat status page. If you need this capability, please be sure to reach out.
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Component Status Filtering
Because Freshchat has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you whenever a particular component is down. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.
Get notified about Freshchat outages
Stay updated with instant alerts for Freshchat outages by signing up now!
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Monitoring of both Freshchat and your own apps.
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Granular monitoring of Freshchat components.
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Frequently asked questions
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