Is Gladly down?
Current Gladly status is UP

We checked the official Gladly Status Page 3 min. 34 sec. ago. Learn more
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Recent Gladly Outages and Issues

Follow the recent outages and downtime for Gladly in the table below.

Start Time

Type

Length

Message

Details

April 22, 2024 15:06 UTC

WARN

about 2 hours

Identified Gladly Voice Issue

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Start Time

April 22, 2024 15:06 UTC

Type WARN
Affected Components

Channel - Voice

Message

Identified Gladly Voice Issue

Details

Identified - Gladly has identified an issue impacting Gladly Voice / phone calls. We are working as expediently as possible to resolve this and will continue updating the Status Page every 30 minutes.Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page. Apr 22, 2024 - 08:04 PDT

April 11, 2024 15:16 UTC

WARN

about 9 hours

Investigating Email Delivery Issue

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Start Time

April 11, 2024 15:16 UTC

Type WARN
Affected Components

Channel - Email

Message

Investigating Email Delivery Issue

Details

Investigating - Gladly is investigating an issue where automatic email responses are showing as undelivered.We are working as expediently as possible to resolve this and will continue updating the Status Page every 30 minutes.Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page. Apr 11, 2024 - 08:14 PDT

March 08, 2024 05:02 UTC

MAINT

about 1 hour

Gladly Reporting Maintenance - Thursday, March 7th (Reporting Delays Expected For Up To 1 Hour)

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Start Time

March 08, 2024 05:02 UTC

Type MAINT
Affected Components

Reporting

APIs, Webhooks and Integrations

Message

Gladly Reporting Maintenance - Thursday, March 7th (Reporting Delays Expected For Up To 1 Hour)

Details

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar 07, 2024 - 21:00 PST

February 29, 2024 15:16 UTC

WARN

about 3 hours

Gladly Reporting Latency

See more
Start Time

February 29, 2024 15:16 UTC

Type WARN
Affected Components

Reporting

Message

Gladly Reporting Latency

Details

Investigating - Gladly is investigating a Reporting issue with our Reporting Technology Partner. This is impacting 'View Reports' functionality & Insight Builder at this time, however, downloading Reports from the UI and via Gladly APIs still works as expected.We are working as expediently as possible to resolve this and will continue updating the Status Page every 30 minutes.Please contact Gladly Support should you have any further questions or concerns. Feb 29, 2024 - 07:12 PST

December 01, 2023 21:51 UTC

WARN

about 1 hour

Identified Transient Network Issues Impacting Gladly Services

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Start Time

December 01, 2023 21:51 UTC

Type WARN
Affected Components

Gladly Hero Solution

Message

Identified Transient Network Issues Impacting Gladly Services

Details

Identified - Gladly has identified a transient network issue impacting Gladly Services. We are working as expediently as possible to resolve this and will continue updating the Statuspage every 30 minutes.Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page. Dec 01, 2023 - 13:51 PST

2024-05-07 03:21:25 UTC UTC

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2024-05-07 03:21:25 UTC UTC

STATUS

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2024-05-07 03:21:25 UTC UTC

STATUS

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2024-05-07 03:21:25 UTC UTC

STATUS

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2024-05-07 03:21:25 UTC UTC

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StatusGator has over 1 year of Gladly status history.

Gladly Components and Services

View details of the current Gladly status below.

Name

Status

Details

Gladly Admin

UP See more

Gladly APIs, Webhooks and Integrations

UP See more

Gladly Channel - Chat (Glad App)

UP See more

Gladly Channel - Email

UP See more

Gladly Channel - Facebook Messenger

UP See more

Gladly Channel - Instagram

UP See more

Gladly Channel - SMS

UP See more

Gladly Channel - Voice

UP See more

Gladly Channel - WhatsApp

UP See more

Gladly Hero Solution

UP See more

Gladly Login

UP See more

Gladly Payments

UP See more

Gladly Reporting

UP See more

Gladly Routing, Prioritization and Workflow

UP See more

Gladly Search

UP See more

Gladly Sidekick Solution

UP See more

Gladly Tasks

UP See more

No outages or status changes in the last 24 hours

Gladly status, last 24 hours:

4:00 AM
10:00 AM
4:00 PM
10:00 PM
4:00 AM
4:00 AM
4:00 PM
4:00 AM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

Gladly Outage and Status History

We've been monitoring Gladly outages since December 5, 2022.
Here's the history of service outages we've observed from the Gladly Status Page:

  • Up

  • Warn

  • Down

  • Maintenance

Instant enriched data from
3,590 status pages

About Our Gladly Status Page Integration

Gladly is a CRM, Project Management, and IT solution that StatusGator has been monitoring since December 2022. Over the past over 1 year, we have collected data on on more than 76 outages that affected Gladly users. When Gladly publishes downtime on their status page, they do so across 17 components using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor Gladly to get notified when it's down, is under maintenance, or has an outage. We've sent more than 200 notifications to our users about Gladly incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If Gladly is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Gladly is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Gladly posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Gladly enters a pre-planned maintenance window, keeping you up to date.

Since Gladly publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When Gladly posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Gladly has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Gladly has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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