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Current Google Cloud Contact Center AI Platform status is UP

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Recent Google Cloud Contact Center AI Platform Outages and Issues

Follow the recent outages and downtime for Google Cloud Contact Center AI Platform in the table below.

Start Time

Type

Length

Message

Details

March 25, 2024 10:30 UTC

WARN

less than a minute

Google Distributed Cloud (GDC) Edge customers are experiencing issues with creating new Google Kubernetes Engine (GKE) clusters.

See more
Start Time

March 25, 2024 10:30 UTC

Type WARN
Affected Components

Americas (regions) - Contact Center AI Platform

Europe (regions) - Contact Center AI Platform

Asia Pacific (regions) - Contact Center AI Platform

us-central1 - Contact Center AI Platform

us-east1 - Contact Center AI Platform

us-west1 - Contact Center AI Platform

northamerica-northeast1 - Contact Center AI Platform

southamerica-east1 - Contact Center AI Platform

europe-west1 - Contact Center AI Platform

europe-west2 - Contact Center AI Platform

europe-west3 - Contact Center AI Platform

europe-west4 - Contact Center AI Platform

asia-northeast1 - Contact Center AI Platform

asia-northeast3 - Contact Center AI Platform

asia-south1 - Contact Center AI Platform

australia-southeast1 - Contact Center AI Platform

Message

Google Distributed Cloud (GDC) Edge customers are experiencing issues with creating new Google Kubernetes Engine (GKE) clusters.

Details

Summary: Google Distributed Cloud (GDC) Edge customers are experiencing issues with creating new Google Kubernetes Engine (GKE) clusters.
Description: We are experiencing an issue with Google Distributed Cloud Edge beginning on Wednesday, 2024-03-20.
Our engineering team has identified the fix for the issue and mitigation work is currently underway by our engineering team.
We will provide an update by Monday, 2024-03-25 17:00 US/Pacific with current details.
We apologize to all who are affected by the disruption.
Diagnosis:
- Customers attempting to create a new GKE cluster in a GDC Edge Zone may encounter timeout or internal errors , leading to cluster creation failures.
- Existing clusters are not affected by the issue.
Workaround: Affected customers can run the following command
- gcloud projects add-iam-policy-binding ${PROJ} --member serviceAccount:service-${PROJ}@gcp-sa-edgecontainercluster.iam.gserviceaccount.com --role roles/viewer
Please substitute ${PROJ} with appropriate PROJECT_NUMBER

March 25, 2024 10:30 UTC

WARN

ongoing

Google Distributed Cloud (GDC) Edge customers are experiencing issues with creating new Google Kubernetes Engine (GKE) clusters.

See more
Start Time

March 25, 2024 10:30 UTC

Type WARN
Affected Components

Americas (regions) - Contact Center AI Platform

Europe (regions) - Contact Center AI Platform

Asia Pacific (regions) - Contact Center AI Platform

us-central1 - Contact Center AI Platform

us-east1 - Contact Center AI Platform

us-west1 - Contact Center AI Platform

northamerica-northeast1 - Contact Center AI Platform

southamerica-east1 - Contact Center AI Platform

europe-west1 - Contact Center AI Platform

europe-west2 - Contact Center AI Platform

europe-west3 - Contact Center AI Platform

europe-west4 - Contact Center AI Platform

asia-northeast1 - Contact Center AI Platform

asia-northeast3 - Contact Center AI Platform

asia-south1 - Contact Center AI Platform

australia-southeast1 - Contact Center AI Platform

Message

Google Distributed Cloud (GDC) Edge customers are experiencing issues with creating new Google Kubernetes Engine (GKE) clusters.

Details

Summary: Google Distributed Cloud (GDC) Edge customers are experiencing issues with creating new Google Kubernetes Engine (GKE) clusters.
Description: We are experiencing an issue with Google Distributed Cloud Edge beginning on Wednesday, 2024-03-20.
Our engineering team has identified the fix for the issue and mitigation work is currently underway by our engineering team.
We will provide an update by Monday, 2024-03-25 17:00 US/Pacific with current details.
We apologize to all who are affected by the disruption.
Diagnosis:
- Customers attempting to create a new GKE cluster in a GDC Edge Zone may encounter timeout or internal errors , leading to cluster creation failures.
- Existing clusters are not affected by the issue.
Workaround: Affected customers can run the following command
- gcloud projects add-iam-policy-binding ${PROJ} --member serviceAccount:service-${PROJ}@gcp-sa-edgecontainercluster.iam.gserviceaccount.com --role roles/viewer
Please substitute ${PROJ} with appropriate PROJECT_NUMBER

March 25, 2024 10:20 UTC

WARN

less than a minute

Multiple instances unavailable due to proxysql errors and Google Distributed Cloud (GDC) Edge customers are experiencing issues with creating new Google Kubernetes Engine (GKE) clusters.

See more
Start Time

March 25, 2024 10:20 UTC

Type WARN
Affected Components

Americas (regions) - Contact Center AI Platform

Europe (regions) - Contact Center AI Platform

Asia Pacific (regions) - Contact Center AI Platform

us-central1 - Contact Center AI Platform

us-east1 - Contact Center AI Platform

us-west1 - Contact Center AI Platform

northamerica-northeast1 - Contact Center AI Platform

southamerica-east1 - Contact Center AI Platform

europe-west1 - Contact Center AI Platform

europe-west2 - Contact Center AI Platform

europe-west3 - Contact Center AI Platform

europe-west4 - Contact Center AI Platform

asia-northeast1 - Contact Center AI Platform

asia-northeast3 - Contact Center AI Platform

asia-south1 - Contact Center AI Platform

australia-southeast1 - Contact Center AI Platform

Message

Multiple instances unavailable due to proxysql errors and Google Distributed Cloud (GDC) Edge customers are experiencing issues with creating new Google Kubernetes Engine (GKE) clusters.

Details

Summary: Multiple instances unavailable due to proxysql errors
Description: We are experiencing an issue with Contact Center AI Platform.
Our engineering team continues to investigate the issue.
We will provide an update by Monday, 2024-03-25 04:56 US/Pacific with current details.
Diagnosis: None at this time.
Workaround: None at this time.
Summary: Google Distributed Cloud (GDC) Edge customers are experiencing issues with creating new Google Kubernetes Engine (GKE) clusters.
Description: We are experiencing an issue with Google Distributed Cloud Edge beginning on Wednesday, 2024-03-20.
Our engineering team has identified the fix for the issue and mitigation work is currently underway by our engineering team.
We will provide an update by Monday, 2024-03-25 17:00 US/Pacific with current details.
We apologize to all who are affected by the disruption.
Diagnosis:
- Customers attempting to create a new GKE cluster in a GDC Edge Zone may encounter timeout or internal errors , leading to cluster creation failures.
- Existing clusters are not affected by the issue.
Workaround: Affected customers can run the following command
- gcloud projects add-iam-policy-binding ${PROJ} --member serviceAccount:service-${PROJ}@gcp-sa-edgecontainercluster.iam.gserviceaccount.com --role roles/viewer
Please substitute ${PROJ} with appropriate PROJECT_NUMBER

March 25, 2024 10:20 UTC

WARN

10 minutes

Multiple instances unavailable due to proxysql errors and Google Distributed Cloud (GDC) Edge customers are experiencing issues with creating new Google Kubernetes Engine (GKE) clusters.

See more
Start Time

March 25, 2024 10:20 UTC

Type WARN
Affected Components

Americas (regions) - Contact Center AI Platform

Europe (regions) - Contact Center AI Platform

Asia Pacific (regions) - Contact Center AI Platform

us-central1 - Contact Center AI Platform

us-east1 - Contact Center AI Platform

us-west1 - Contact Center AI Platform

northamerica-northeast1 - Contact Center AI Platform

southamerica-east1 - Contact Center AI Platform

europe-west1 - Contact Center AI Platform

europe-west2 - Contact Center AI Platform

europe-west3 - Contact Center AI Platform

europe-west4 - Contact Center AI Platform

asia-northeast1 - Contact Center AI Platform

asia-northeast3 - Contact Center AI Platform

asia-south1 - Contact Center AI Platform

australia-southeast1 - Contact Center AI Platform

Message

Multiple instances unavailable due to proxysql errors and Google Distributed Cloud (GDC) Edge customers are experiencing issues with creating new Google Kubernetes Engine (GKE) clusters.

Details

Summary: Multiple instances unavailable due to proxysql errors
Description: We are experiencing an issue with Contact Center AI Platform.
Our engineering team continues to investigate the issue.
We will provide an update by Monday, 2024-03-25 04:56 US/Pacific with current details.
Diagnosis: None at this time.
Workaround: None at this time.
Summary: Google Distributed Cloud (GDC) Edge customers are experiencing issues with creating new Google Kubernetes Engine (GKE) clusters.
Description: We are experiencing an issue with Google Distributed Cloud Edge beginning on Wednesday, 2024-03-20.
Our engineering team has identified the fix for the issue and mitigation work is currently underway by our engineering team.
We will provide an update by Monday, 2024-03-25 17:00 US/Pacific with current details.
We apologize to all who are affected by the disruption.
Diagnosis:
- Customers attempting to create a new GKE cluster in a GDC Edge Zone may encounter timeout or internal errors , leading to cluster creation failures.
- Existing clusters are not affected by the issue.
Workaround: Affected customers can run the following command
- gcloud projects add-iam-policy-binding ${PROJ} --member serviceAccount:service-${PROJ}@gcp-sa-edgecontainercluster.iam.gserviceaccount.com --role roles/viewer
Please substitute ${PROJ} with appropriate PROJECT_NUMBER

March 28, 2023 23:20 UTC

WARN

less than a minute

Contact Center AI Platform is experiencing availability issues with detectIntent API and Multi-Region: Firestore imports not importing all entities from exports

See more
Start Time

March 28, 2023 23:20 UTC

Type WARN
Affected Components

asia-southeast1 - Contact Center AI Platform

Americas (regions) - Contact Center AI Platform

Europe (regions) - Contact Center AI Platform

Asia Pacific (regions) - Contact Center AI Platform

northamerica-northeast1 - Contact Center AI Platform

australia-southeast1 - Contact Center AI Platform

europe-west1 - Contact Center AI Platform

europe-west2 - Contact Center AI Platform

Message

Contact Center AI Platform is experiencing availability issues with detectIntent API and Multi-Region: Firestore imports not importing all entities from exports

Details

Summary: Contact Center AI Platform is experiencing availability issues with detectIntent API
Description: We are experiencing an issue with Contact Center AI Platform beginning at Tuesday, 2023-03-28 15:02 US/Pacific.
Our engineering team continues to investigate the issue.
We will provide an update by Tuesday, 2023-03-28 17:00 US/Pacific with current details.
We apologize to all who are affected by the disruption.
Diagnosis: detectIntent API availability is impacted
Workaround: Retraining the agent in the UI should mitigate the availability impact
Summary: Multi-Region: Firestore imports not importing all entities from exports
Description: Mitigation work is currently underway by our engineering team. This issue has been mitigated in northamerica-northeast1 and our engineers are mitigation is in progress for australia-southeast2 and eurpoe-west4.
We do not have an ETA for mitigation at this point.
We will provide more information by Tuesday, 2023-03-28 17:30 US/Pacific.
Diagnosis: Customers attempting to import a Firestore export into a database may experience a mismatch between number of imported entities and estimated entities to be imported.
Workaround: Northamerica-northeast1 is currently mitigated. There are no workarounds for databases in australia-southeast2 and eurpoe-west4.

2024-04-11 23:58:22 UTC UTC

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2024-04-11 23:58:22 UTC UTC

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2024-04-11 23:58:22 UTC UTC

STATUS

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2024-04-11 23:58:22 UTC UTC

STATUS

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See more

2024-04-11 23:58:22 UTC UTC

STATUS

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Sign Up for More Google Cloud Contact Center AI Platform History

StatusGator has over 7 years of Google Cloud Contact Center AI Platform status history.

No outages or status changes in the last 24 hours

Google Cloud Contact Center AI Platform status, last 24 hours:

12:00 AM
6:00 AM
12:00 PM
6:00 PM
12:00 AM
12:00 AM
12:00 PM
12:00 AM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

Google Cloud Contact Center AI Platform Outage and Status History

We've been monitoring Google Cloud Contact Center AI Platform outages since August 22, 2016.
Here's the history of service outages we've observed from the Google Cloud Contact Center AI Platform Status Page:

Instant enriched data from
3,590 status pages

About Our Google Cloud Contact Center AI Platform Status Page Integration

Google Cloud Contact Center AI Platform is a Cloud Infrastructure solution that StatusGator has been monitoring since August 2016. Over the past over 7 years, we have collected data on on more than 2,210 outages that affected Google Cloud Contact Center AI Platform users. When Google Cloud Contact Center AI Platform publishes downtime on their status page, they do so across 6,262 components and 66 groups using 3 different statuses: up, warn, and down which we use to provide granular uptime metrics and notifications.

More than 2,100 StatusGator users monitor Google Cloud Contact Center AI Platform to get notified when it's down or has an outage. This makes it one of the most popular cloud infrastructure services monitored on our platform. We've sent more than 402,000 notifications to our users about Google Cloud Contact Center AI Platform incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If Google Cloud Contact Center AI Platform is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Google Cloud Contact Center AI Platform is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Google Cloud Contact Center AI Platform does not post separate notifications for planned maintenance work so we are unable to send notifications when maintenance windows begin. If you need Google Cloud Contact Center AI Platform maintenance notifications, please email us.

Google Cloud Contact Center AI Platform does not publish a feed of proactive maintenance events on their status page at this time. If they do, be sure to let us know and we'll aggregate Google Cloud Contact Center AI Platform maintenance events into your unified calendar.

When Google Cloud Contact Center AI Platform posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Google Cloud Contact Center AI Platform has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Google Cloud Contact Center AI Platform has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

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