Is Google Cloud Support down?
Current Google Cloud Support status is UP

Summary: Google Cloud Support Delayed Case Handling
Description: We are experiencing an issue with Google Cloud Support.
Mitigation work is currently underway by our engineering team.
We will provide an update by Friday, 2024-03-29 12:00 US/Pacific with current details.
We apologize to all who are affected by the disruption.
Diagnosis: Google Cloud customers may experience delays in case handling.
Workaround: None at this time.

Summary: Customers experiencing issues while attaching files in the support chat
Description: We are experiencing an issue with Google Cloud Support chat beginning at Tuesday, 2023-11-21 22:29 US/Pacific.
Our engineering team continues to investigate the issue.
We will provide an update by Tuesday, 2023-11-21 01:30 US/Pacific with current details.
We apologize to all who are affected by the disruption.
Diagnosis: Customers impacted by this issue would not be able to attach files in the support chat within Google Cloud and Google Workspace Admin consoles
Workaround: None at this time.

Summary: We are experiencing an issue with Google Kubernetes Engine
Description: Our engineering team continues to investigate mitigation pathways. We will provide an update by Tuesday, 2023-10-03 12:00 US/Pacific with current details.
Diagnosis: A small number of customers are experiencing failed nodepool upgrades. Customers experiencing this, may see "Internal error" in Google Cloud Console. Retrying is suggested however may not work.
Workaround: Customers can re-create nodepool at the new version instead of upgrading in-place.

Summary: Dialogflow ES, Dailgoflow CX, Speech-to-text and Google Cloud Support customers are experiencing elevated 500 error rates and service unavailability.
Description: Our engineering team completed rollout of mitigation and internal monitoring shows significant decrease in error rate.
We believe the issue with Dialogflow CX, Dialogflow ES, Speech-to-Text, and Google Cloud Support is mitigated for most of the customers at this point.
Our engineers are closely monitoring the error rate to ensure full issue resolution.
We will provide an update by Monday, 2023-10-02 15:25 US/Pacific with latest details.
Diagnosis:
- Customers are experiencing elevated 500 errors for Dialogflow ES and CX
- Speech-to-Text customers are experiencing service unavailability.
- Google Cloud customers getting bill help from "billing assistant" are affected.
Workaround: None at this time.
Summary: We are experiencing an issue with Google Kubernetes Engine
Description: Our engineering team continues to investigate mitigation pathways. We will provide an update by Tuesday, 2023-10-03 12:00 US/Pacific with current details.
Diagnosis: A small number of customers are experiencing failed nodepool upgrades. Customers experiencing this will see "Internal error" in Pantheon. In this scenario, retrying may not work.
Workaround: Customers can re-create nodepool at the new version instead of upgrading in-place.

Summary: Some Google Cloud SQL customers are not able to connect to database using IAM authentication
Description: Mitigation work is currently underway by our engineering team.
The mitigation is expected to complete by Friday, 2023-03-24 06:00 US/Pacific.
We will provide more information by Friday, 2023-03-24 06:00 US/Pacific.
Diagnosis: IAM database authentication is failing with "Failed to validate access token" when the customers try to connect to their database.
Workaround: Customers may try other ways of connecting to the database.