Is Helpshift APIs down?
Current Helpshift APIs status is UP

We checked the official Helpshift APIs Status Page 2 min. 34 sec. ago. Learn more
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Recent Helpshift APIs Outages and Issues

Follow the recent outages and downtime for Helpshift APIs in the table below.

Start Time

Type

Length

Message

Details

October 04, 2023 07:56 UTC

DOWN

about 2 hours

Helpshift API service outage

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Start Time

October 04, 2023 07:56 UTC

Type DOWN
Affected Components

Helpshift APIs

Message

Helpshift API service outage

Details

Investigating - We're experiencing a service outage with our REST APIs. Our team is currently working to restore the service. We apologize for any inconvenience. Your external scripts that use Helpshift's REST APIs may be affected. Kindly expect our next update in 30 mins. Oct 04, 2023 - 07:55 UTC

October 03, 2023 21:11 UTC

DOWN

about 6 hours

HS-API Outage

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Start Time

October 03, 2023 21:11 UTC

Type DOWN
Affected Components

Helpshift APIs

Message

HS-API Outage

Details

Investigating - We are experiencing issues with the HS-API. We are currently investigating on this issue. Oct 03, 2023 - 21:11 UTC

February 28, 2023 04:16 UTC

WARN

about 10 hours

Issue with Private notes

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Start Time

February 28, 2023 04:16 UTC

Type WARN
Affected Components

Helpshift APIs

Management Portal

Message

Issue with Private notes

Details

Identified - The issue has been identified and a fix is being implemented. Feb 28, 2023 - 04:16 UTC

December 23, 2022 19:36 UTC

DOWN

about 4 hours

PowerBi and Analytics Api Outage

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Start Time

December 23, 2022 19:36 UTC

Type DOWN
Affected Components

Management Portal

Helpshift APIs

Issues Analytics API

Message

PowerBi and Analytics Api Outage

Details

Investigating - The show logs button for issues will not work.PowerBI reports will not refreshData fetched from analytics API will no refreshWe are currently investigating this issue. Dec 23, 2022 - 19:31 UTC

October 21, 2022 09:01 UTC

WARN

about 1 hour

Issue in-app messaging. Lag exists between each prompt of the Bots (approximately 20-30 seconds of lag).

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Start Time

October 21, 2022 09:01 UTC

Type WARN
Affected Components

Helpshift APIs

Time Based Automation

Mobile SDK

Web Chat

Message

Issue in-app messaging. Lag exists between each prompt of the Bots (approximately 20-30 seconds of lag).

Details

Investigating - We are currently investigating this issue. Oct 21, 2022 - 08:56 UTC

2024-06-13 05:28:45 UTC UTC

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2024-06-13 05:28:45 UTC UTC

STATUS

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2024-06-13 05:28:45 UTC UTC

STATUS

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2024-06-13 05:28:45 UTC UTC

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2024-06-13 05:28:45 UTC UTC

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Sign Up for More Helpshift APIs History

StatusGator has about 4 years of Helpshift APIs status history.

No outages or status changes in the last 24 hours

Helpshift APIs status, last 24 hours:

6:00 AM
12:00 PM
6:00 PM
12:00 AM
6:00 AM
6:00 AM
6:00 PM
6:00 AM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

Helpshift APIs Outage and Status History

We've been monitoring Helpshift APIs outages since May 18, 2020.
Here's the history of service outages we've observed from the Helpshift APIs Status Page:

June 2024

May 2024

April 2024

  • Up

  • Warn

  • Down

  • Maintenance

Instant enriched data from
3,950 status pages

About Our Helpshift APIs Status Page Integration

Helpshift APIs is a CRM, Project Management, IT, and APIs solution that StatusGator has been monitoring since May 2020. Over the past about 4 years, we have collected data on on more than 410 outages that affected Helpshift APIs users. When Helpshift APIs publishes downtime on their status page, they do so across 32 components using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor Helpshift APIs to get notified when it's down, is under maintenance, or has an outage. We've sent more than 300 notifications to our users about Helpshift APIs incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If Helpshift APIs is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Helpshift APIs is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Helpshift APIs posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Helpshift APIs enters a pre-planned maintenance window, keeping you up to date.

Since Helpshift APIs publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When Helpshift APIs posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Helpshift APIs has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Helpshift APIs has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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