Is Helpshift down?
Current Helpshift status is UP

We checked the official Helpshift Status Page 1 min. 32 sec. ago. Learn more
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Recent Helpshift Outages and Issues

Follow the recent outages and downtime for Helpshift in the table below.

Start Time

Type

Length

Message

Details

May 16, 2024 04:01 UTC

WARN

15 minutes

Show Logs, CSV Reports and Webhooks Partial Degradation

See more
Start Time

May 16, 2024 04:01 UTC

Type WARN
Affected Components

Push Notifications

Smart Intents

Tiny URL

Show Logs

Webhooks

Message

Show Logs, CSV Reports and Webhooks Partial Degradation

Details

Update - We'd like to inform you that we've scheduled maintenance to address this issue today from 2:30 am to 3:30 am UTC. Upon completion of the maintenance, we expect resolving the performance issue with Show Logs and CSV Reports. May 16, 2024 - 01:59 UTC

May 16, 2024 02:31 UTC

WARN

about 2 hours

Service Maintenance

See more
Start Time

May 16, 2024 02:31 UTC

Type WARN
Affected Components

Push Notifications

Smart Intents

Tiny URL

Show Logs

Webhooks

Message

Service Maintenance

Details

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May 16, 2024 - 02:30 UTC

May 15, 2024 19:16 UTC

WARN

about 7 hours

Show Logs, CSV Reports and Webhooks Partial Degradation

See more
Start Time

May 15, 2024 19:16 UTC

Type WARN
Affected Components

Webhooks

Message

Show Logs, CSV Reports and Webhooks Partial Degradation

Details

Update - I would like to inform you that the Webhooks systems are successfully restored. Our team is still working on restoring to normal performance levels for other two components (Show logs and CSV Reports). May 15, 2024 - 19:14 UTC

May 15, 2024 18:37 UTC

WARN

39 minutes

Show Logs, CSV Reports and Webhooks Partial Degradation

See more
Start Time

May 15, 2024 18:37 UTC

Type WARN
Affected Components

Webhooks

Message

Show Logs, CSV Reports and Webhooks Partial Degradation

Details

Update - We are continuing to investigate this issue. May 15, 2024 - 18:36 UTC

May 15, 2024 16:51 UTC

WARN

about 2 hours

Show Logs and CSV Reports Partial Degradation

See more
Start Time

May 15, 2024 16:51 UTC

Type WARN
Affected Components

CSV Reports

Show Logs

Message

Show Logs and CSV Reports Partial Degradation

Details

Investigating - We are currently experiencing performance issues with Show Logs and CSV Reports. Our team is currently working to restore normal performance levels. We're sincerely sorry for any inconvenience. May 15, 2024 - 16:50 UTC

2024-05-18 11:48:47 UTC UTC

STATUS

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2024-05-18 11:48:47 UTC UTC

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2024-05-18 11:48:47 UTC UTC

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2024-05-18 11:48:47 UTC UTC

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2024-05-18 11:48:47 UTC UTC

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Sign Up for More Helpshift History

StatusGator has almost 4 years of Helpshift status history.

Helpshift Components and Services

View details of the current Helpshift status below.

Name

Status

Details

Helpshift Amazon Webservices datacenter #1

UP See more

Helpshift Amazon Webservices datacenter #2

UP See more

Helpshift Analytics Dashboard

UP See more

Helpshift APIs

UP See more

Helpshift Audit Trail

UP See more

Helpshift Auto Assignment

UP See more

Helpshift Bots

UP See more

Helpshift Channel Integrations

UP See more

Helpshift CSV Reports

UP See more

Helpshift Email delivery

UP See more

Helpshift Inbound email processing

UP See more

Helpshift Issue Logs

UP See more

Helpshift Issues Analytics API

UP See more

Helpshift Language AI

UP See more

Helpshift Management Portal

UP See more

Helpshift Mobile SDK

UP See more

Helpshift PowerBi

UP See more

Helpshift Predict

UP See more

Helpshift Pre-issue flow

UP See more

Helpshift Push Notifications

UP See more

Helpshift Quick Replies

UP See more

Helpshift Salesforce Sync

UP See more

Helpshift Show Logs

UP See more

Helpshift Smart Intents

UP See more

Helpshift Time Based Automation

UP See more

Helpshift Tiny URL

UP See more

Helpshift Web Chat

UP See more

Helpshift Webhooks

UP See more

Helpshift Web Support Page

UP See more

No outages or status changes in the last 24 hours

Helpshift status, last 24 hours:

12:00 PM
6:00 PM
12:00 AM
6:00 AM
12:00 PM
12:00 PM
12:00 AM
12:00 PM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

Instant enriched data from
3,590 status pages

About Our Helpshift Status Page Integration

Helpshift is a CRM, Project Management, IT, and APIs solution that StatusGator has been monitoring since May 2020. Over the past about 4 years, we have collected data on on more than 396 outages that affected Helpshift users. When Helpshift publishes downtime on their status page, they do so across 29 components using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor Helpshift to get notified when it's down, is under maintenance, or has an outage. We've sent more than 300 notifications to our users about Helpshift incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If Helpshift is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Helpshift is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Helpshift posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Helpshift enters a pre-planned maintenance window, keeping you up to date.

Since Helpshift publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When Helpshift posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Helpshift has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Helpshift has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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