Is Helpshift Down?
Current Helpshift Status: up

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Status History

We've been monitoring Helpshift since May 18, 2020. Here's the history of service outages we've observed from the Helpshift status page:

Recent Helpshift Outages and Issues

Follow the recent outages and downtime for Helpshift in the table below.

Sign Up for More Helpshift History

StatusGator has 1 year of Helpshift status history.

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Start Time Type Length Message Details
July 22, 2021 19:21 UTC WARN about 1 hour Unable to Export FAQs via CSV/HTML Identified - The team has identified the issue and is diligently working on a fix to this issue. ...
July 22, 2021 15:06 UTC DOWN about 1 hour Web Help Center Unavailable Identified - We are observing an outage in the Web Help Center for all customers (except for cust...
July 15, 2021 05:01 UTC MAINTENANCE about 3 hours Helpshift Maintenance - Analytics Dashboard In progress - Scheduled maintenance is currently in progress. We will provide updates as necessar...
July 13, 2021 15:51 UTC WARN about 1 hour Experiencing Issues with Email delivery
July 13, 2021 04:01 UTC MAINTENANCE about 2 hours Helpshift Maintenance: Analytics Dashboard In progress - Scheduled maintenance is currently in progress. We will provide updates as necessar...
2021-07-24 18:38:36 +0000 UTC UNKNOWN X minutes Information, go, about, question, will, downtime, the, here, and in details, sign, here, Details, of, outage, to, will, information, see, displayed, downtime, you, once, and, sign, so, be, about, in, each, more, and in
2021-07-24 18:38:36 +0000 UTC UNKNOWN X minutes the, in, about, go, downtime, here, will, Information, and question each, downtime, once, will, Details, you, be, details, sign, information, so, about, of, in, sign, and, here, more, in, see, displayed, to, and outage
2021-07-24 18:38:36 +0000 UTC UNKNOWN X minutes downtime, will, in, go, the, Information, question, about, and here each, here, in, to, and, information, you, see, of, details, Details, about, downtime, sign, more, so, outage, once, in, be, sign, displayed, and will
2021-07-24 18:38:36 +0000 UTC UNKNOWN X minutes about, go, in, here, the, question, Information, will, and downtime details, more, here, downtime, outage, will, displayed, be, in, about, Details, sign, each, sign, see, you, of, once, information, and, to, in, and so
2021-07-24 18:38:36 +0000 UTC UNKNOWN X minutes in, go, downtime, about, Information, question, here, the, and will to, displayed, of, will, about, so, here, more, see, in, outage, you, sign, each, be, information, downtime, and, sign, Details, once, details, and in

Supported Features

We support the following features in our integration with the Helpshift status page:

  • Down Notifications

    If Helpshift is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

  • Warn Notifications

    Warn notifications are used when Helpshift is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

  • Differentiates Maintenance Notices

    Helpshift posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Helpshift enters a pre-planned maintenance window, keeping you up to date.

  • Proactive Maintenance Monitoring

    If Helpshift publishes praoctive maintenance events on their status page, StatusGator will collect information about these events. Proactive maintenance events can be viewed within StatusGator and optional reminders of maintenance events can be configured to notification channels.

  • Status Overview

    When Helpshift posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

  • Status Details

    When Helpshift has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

  • Component Status Filtering

    Because Helpshift has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is a very useful feature for complex services with many components or services spread out across many regions.

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FAQ

Is Helpshift down today?

According to its status page Helpshift is currently up. You can check the most recent events in the 'Recent Outages and Issues' section above.

How can I get notified when Helpshift is not working or having outages?

StatusGator can send you instant alerts by email, SMS, Slack, and more. Sign up now, it's free!

How can I find out if Helpshift is having issues?

There are two main options: You can check the Helpshift status page or you can subscribe to StatusGator for free alerts and notifications when their status page changes.

Helpshift status page says the service is up, but I'm having issues. What's wrong?

There may be several reasons for that:

  • An outage that hasn't been communicated yet via the Helpshift status page.
  • Some local issues with a small group of accounts on the service side.
  • Technical issues on your side, or problems with your software or ISP.
  • A misconfiguration on your side.

We recommend contacting Helpshift customer support while checking everything on your side. You can also try Tweeting at them via @helpshift on Twitter. Or visit their official status page or website:

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