Is Helpshift Down? Current Helpshift Status: up

Notification Frequency

  • Averages less than 1 per day:
  • There were 3 WARN notices last 30 days
  • There were 0 DOWN notices last 30 days

Status History

We've been monitoring Helpshift since May 18, 2020. Here's the history of service outages we've observed from the Helpshift status page:

Recent Helpshift Outages and Issues

Follow the recent outages and downtime for Helpshift in the table below.

Start Time Type Length Message Details
August 07, 2020 20:41 UTC WARN about 1 hour Android SDK - FAQs, AnswerBot, Agent Messages Investigating - We are investigating an issue with our older Android SDK versions where agent mes...
July 31, 2020 00:26 UTC WARN about 1 hour Experiencing Issues with Stripe API
July 17, 2020 21:41 UTC WARN 4 minutes Experiencing Issues with Stripe API
July 08, 2020 03:32 UTC MAINTENANCE about 3 hours Data on Helpshift Analytics Dashboard will remain stale for 2 hours In progress - Scheduled maintenance is currently in progress. We will provide updates as necessar...
June 26, 2020 21:46 UTC WARN 25 minutes Experiencing Issues with Amazon Webservices datacenter #2
June 14, 2020 06:31 UTC MAINTENANCE about 3 hours [Scheduled Maintenance] Data on Helpshift Analytics Dashboard will remain stale for 3 hours In progress - Scheduled maintenance is currently in progress. We will provide updates as necessar...
June 12, 2020 23:41 UTC WARN 20 minutes Experiencing Issues with Stripe API
June 08, 2020 15:16 UTC WARN about 1 hour Helpshift Dashboard and overall service slowdown. Investigating - Hi,We are currently investigating the problem and will provide an update soon.Tha...
June 03, 2020 20:11 UTC WARN about 3 hours Auto-Assignment is impacted Update - We are continuing to investigate this issue. Jun 3, 20:10 UTC
May 30, 2020 13:01 UTC WARN about 6 hours Incoming email delivery is impacted. Investigating - We are currently working on the fix. New Issues are not getting created via email...

Supported Features

We support the following features in our integration with the Helpshift status page:

  • Down Notifications

    If Helpshift is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

  • Warn Notifications

    Warn notifications are used when Helpshift is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

  • Differentiates Maintenance Notices

    Helpshift posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Helpshift enters a pre-planned maintenance window, keeping you up to date.

  • Status Overview

    When Helpshift posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

  • Status Details

    When Helpshift has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

  • Component Status Filtering

    Because Helpshift has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is a very useful feature for complex services with many components or services spread out across many regions.

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FAQ

Is Helpshift down today?

According to its status page Helpshift is currently up. You can check the most recent events in the 'Recent Outages and Issues' section above.

How can I get notified when Helpshift is not working or having outages?

StatusGator can send you instant alerts by email, SMS, Slack, and more. Sign up now, it's free!

How can I find out if Helpshift is having issues?

There are two main options: You can check the Helpshift status page or you can subscribe to StatusGator for free alerts and notifications when their status page changes.

Helpshift status page says the service is up, but I'm having issues. What's wrong?

There may be several reasons for that:

  • An outage that hasn't been communicated yet via the Helpshift status page.
  • Some local issues with a small group of accounts on the service side.
  • Technical issues on your side, or problems with your software or ISP.
  • A misconfiguration on your side.

We recommend contacting Helpshift customer support while checking everything on your side. You can also try Tweeting at them via @helpshift on Twitter.

Helpshift Down?

Are you experiencing issues with Helpshift? Please share your issues below and let others know. Sign up above to receive notifications when Helpshift published outages.

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