2025: The year of the global cloud outage
Last checked from Helpshift official status page 1 min. 38 sec. ago
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Report an outageStatusGator last checked the status of Helpshift on and the service was operational. There have been no user-submitted reports of outages in the past 24 hours. The last officially acknowledged outage was on .
This chart represents Helpshift service health over the last 24 hours, with data points collected every 15 minutes based on issue reports, page visits, and signal strength. Sign up for free to see more Helpshift status data.
View and upvote the most commonly reported Helpshift issues to help us better indicate the service status.
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Report an outageExplore our interactive Helpshift outage map to monitor real-time incidents and service issues across the globe. This dynamic map highlights regions around the world affected by recent Helpshift outages, giving you a clear view of performance and downtime trends.
Follow the recent outages and downtime for Helpshift in the table below. If you're experiencing a problem now, check the current Helpshift status or report it.
| Incident Name | Duration | Started | Severity |
|---|---|---|---|
|
System Update
|
3h |
Maint
|
|
|
AI Reply Service Outage
|
1h 5m |
Warn
|
|
|
AI Reply Service Outage
|
5m |
Down
|
|
|
Service Under Maintenance
|
1h 35m |
Maint
|
|
|
Service Under Maintenance
|
10h 50m |
Maint
|
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View details of the current Helpshift status below. If the status shows "Up" but you're still experiencing issues, you can report a problem such as connectivity issues, outages, or slow performance. These issues are commonly reported when Helpshift is down or facing partial disruptions.
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With features designed to cover all your needs for monitoring and communicating outages or downtime, StatusGator keeps your team connected and informed. Stay updated on Helpshift outages, potential problems, and its current status in real-time, ensuring you're always prepared to act.
StatusGator monitors over 7,040 cloud services, hosted applications, and websites. Just add what you need to the list, and we'll automatically aggregate their statuses into a single page. You'll receive notifications for any issues affecting you and your page subscribers.
StatusGator monitors all of your services and websites and sends your team instant notifications when they go down. Stay abreast of issues that affect your team with notifications: in email, Slack, Teams, or wherever your team communicates.
Easily notify your end-users of outages using a customizable status page. Display cloud services or websites, as well as any custom monitors you add manually. Create multiple status pages tailored to different needs, customize them, and embed them for maximum effectiveness.
Helpshift (AI-powered customer service platform for seamless interactions and support) is a a CRM, Project Management, IT, and APIs solution that StatusGator has been monitoring since May 2020. Over the past over 5 years, we have collected data on on more than 563 outages that affected Helpshift users. When Helpshift publishes downtime on their status page, they do so across 43 components using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.
If you're wondering, "Is Helpshift down?", or need to know its current status, we've got you covered. Our platform tracks every reported outage, performance issue, and maintenance window to ensure you're informed. Whether Helpshift is experiencing a problem now or has recently resolved one, our detailed history keeps you updated.
Many StatusGator users monitor Helpshift to get notified when it's down, is under maintenance, or has an outage. We've sent more than 300 notifications to our users about Helpshift incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.
If we detect a potential Helpshift outage or other issue before it was reported on the official status page we will send an Early Warning Signal notification to StatusGator subscribers. We can often detect issues before they are officially acknowledged by the provider, giving you a head start on resolving any potential problems.
If Helpshift is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.
Warn notifications are used when Helpshift is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.
Helpshift posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Helpshift enters a pre-planned maintenance window, keeping you up to date.
When Helpshift posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.
When Helpshift has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.
Because Helpshift has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you whenever a particular component is down. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.
Stay updated with instant alerts for Helpshift outages by signing up now!
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