Is Helpshift down?
Current Helpshift status is UP

We checked the official Helpshift Status Page 1 min. 13 sec. ago. Learn more
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Recent Helpshift Outages and Issues

Follow the recent outages and downtime for Helpshift in the table below.

Start Time

Type

Length

Message

Details

December 25, 2022 13:01 UTC

DOWN

about 22 hours

Dashboard Analytics Outage

See more
Start Time

December 25, 2022 13:01 UTC

Type DOWN
Affected Components

Analytics Dashboard

Message

Dashboard Analytics Outage

Details

Investigating - We are currently investigating this issue. Dec 25, 2022 - 12:59 UTC

December 23, 2022 19:36 UTC

DOWN

about 4 hours

PowerBi and Analytics Api Outage

See more
Start Time

December 23, 2022 19:36 UTC

Type DOWN
Affected Components

Management Portal

Helpshift APIs

Issues Analytics API

Message

PowerBi and Analytics Api Outage

Details

Investigating - The show logs button for issues will not work.PowerBI reports will not refreshData fetched from analytics API will no refreshWe are currently investigating this issue. Dec 23, 2022 - 19:31 UTC

December 08, 2022 08:16 UTC

WARN

25 minutes

Issue with Arkose Labs is impacted right now. This is affecting our issue filing on contact-us page on Help Center

See more
Start Time

December 08, 2022 08:16 UTC

Type WARN
Affected Components

Web Support Page

Message

Issue with Arkose Labs is impacted right now. This is affecting our issue filing on contact-us page on Help Center

Details

Identified - The issue has been identified and a fix is being implemented. Dec 08, 2022 - 08:12 UTC

November 18, 2022 06:51 UTC

WARN

about 1 hour

We are facing issues with our analytics pipelines.

See more
Start Time

November 18, 2022 06:51 UTC

Type WARN
Affected Components

Analytics Dashboard

Message

We are facing issues with our analytics pipelines.

Details

Investigating - We are facing issues with our analytics pipelines effects to this we are seeing stale data in dashboard analytics. Nov 18, 2022 - 06:51 UTC

November 08, 2022 12:11 UTC

WARN

about 5 hours

End-users and agents are intermittently experiencing slowness and unavailability across all services.

See more
Start Time

November 08, 2022 12:11 UTC

Type WARN
Affected Components

Mobile SDK

Time Based Automation

Management Portal

Web Chat

Message

End-users and agents are intermittently experiencing slowness and unavailability across all services.

Details

Investigating - We are currently investigating this issue. Nov 08, 2022 - 12:09 UTC

2023-02-06 07:07:37 UTC UTC

STATUS

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2023-02-06 07:07:37 UTC UTC

STATUS

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2023-02-06 07:07:37 UTC UTC

STATUS

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2023-02-06 07:07:37 UTC UTC

STATUS

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2023-02-06 07:07:37 UTC UTC

STATUS

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StatusGator has over 2 years of Helpshift status history.

Helpshift Components and Services

View details of the current Helpshift status below.

Name

Status

Details

Helpshift Amazon Webservices datacenter #1

UP See more

Helpshift Amazon Webservices datacenter #2

UP See more

Helpshift Analytics Dashboard

UP See more

Helpshift APIs

UP See more

Helpshift Email delivery

UP See more

Helpshift Inbound email processing

UP See more

Helpshift Issues Analytics API

UP See more

Helpshift Management Portal

UP See more

Helpshift Mobile SDK

UP See more

Helpshift Predict

UP See more

Helpshift Salesforce Sync

UP See more

Helpshift Time Based Automation

UP See more

Helpshift Web Chat

UP See more

Helpshift Webhooks

UP See more

Helpshift Web Support Page

UP See more

No outages or status changes in the last 24 hours

Helpshift status, last 24 hours:

8:00 AM
2:00 PM
8:00 PM
2:00 AM
8:00 AM
8:00 AM
8:00 PM
8:00 AM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

Helpshift Outage and Status History

We've been monitoring Helpshift outages since May 18, 2020.
Here's the history of service outages we've observed from the Helpshift Status Page:

Instant enriched data from
2,650 status pages

About Our Helpshift Status Page Integration

Helpshift is an APIs, CRM, IT, and Project Management solution that StatusGator has been monitoring since May 2020. Over the past over 2 years, we have collected data on on more than 281 outages that affected Helpshift users. When Helpshift publishes downtime on their status page, they do so across 15 components using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor Helpshift to get notified when it's down, is under maintenance, or has an outage. We've sent more than 200 notifications to our users about Helpshift incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If Helpshift is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Helpshift is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Helpshift posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Helpshift enters a pre-planned maintenance window, keeping you up to date.

Since Helpshift publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When Helpshift posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Helpshift has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Helpshift has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

Is Helpshift down today?

According to its status page Helpshift is currently up. You can check the most recent events in the 'Recent Outages and Issues' section above.

How can I get notified when Helpshift is not working or have outages?

StatusGator can send you instant alerts by email, SMS, Slack, and more. Sign up now, it's free!

How can I find out if Helpshift is having issues?

There are two main options: You can check the Helpshift status page or you can subscribe to StatusGator for free alerts and notifications when their status page changes.

Helpshift status page says the service is up, but I'm having issues. What's wrong?

There may be several reasons for that:

  • An outage that hasn't been communicated yet via the Helpshift status page.
  • Some local issues with a small group of accounts on the service side.
  • Technical issues on your side, or problems with your software or ISP.
  • A misconfiguration on your side.

We recommend contacting Helpshift customer support while checking everything on your side. You can also try Tweeting at them via @helpshift on Twitter. Or visit their official status page or website:

Where do you get the official Helpshift status?

We use the official Helpshift status page. Here are links to their status page and other helpful links.

Helpshift Down?

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StatusGator tells you when your cloud services have problems or their statuses change. We monitor the official status pages of more than 2,650 cloud services in real-time, aggregate the data, and send you alerts via email, Slack, Teams, SMS, and more.

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