| February 24, 2020 15:32 UTC |
WARN
|
15 minutes
|
|
Search and Folder Issues |
Update - We’ve been alerted to a problem with Help Scout - we’re investigating. You may see a del... |
| February 21, 2020 13:37 UTC |
WARN
|
about 5 hours
|
|
Live Chat Disconnects |
Update - Chat is fully operational, but we're continuing to monitor until a fix for the underlyin... |
| February 17, 2020 03:27 UTC |
DOWN
|
about 1 hour
|
|
Docs outage |
Identified - The issue has been identified and our Ops team is still working on a solution. So so... |
| February 11, 2020 11:47 UTC |
DOWN
|
15 minutes
|
|
Docs Errors |
Update - We are continuing to investigate this issue. Feb 11, 06:47 EST |
| February 11, 2020 11:37 UTC |
WARN
|
10 minutes
|
|
Docs Errors |
Investigating - We’ve been alerted to a problem with Help Scout Docs - we’re investigating. Feb 1... |
| January 25, 2020 12:02 UTC |
MAINTENANCE
|
30 minutes
|
|
[Scheduled] Database Maintenance |
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessar... |
| December 23, 2019 17:57 UTC |
WARN
|
5 minutes
|
|
Help Scout App Delays |
Identified - We've identified the specific issue that is causing delays and we're working on clea... |
| December 02, 2019 17:02 UTC |
WARN
|
5 minutes
|
|
Docs Errors |
Monitoring - The issue has been identified and a fix is being implemented. We are currently monit... |
| December 02, 2019 16:07 UTC |
DOWN
|
about 1 hour
|
|
Docs Errors |
Update - We are still investigating the root cause of the issue, and will provide more updates on... |
| October 15, 2019 08:03 UTC |
MAINTENANCE
|
28 minutes
|
|
Scheduled Database Maintenance |
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessar... |
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