| September 13, 2018 16:54 UTC |
WARN
|
25 minutes
|
|
Outbound Email Delay |
Monitoring - Making progress! The code has been reverted and now we're working on getting the que... |
| September 08, 2018 12:04 UTC |
MAINTENANCE
|
19 minutes
|
|
Database Maintenance |
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessar... |
| September 04, 2018 18:28 UTC |
MAINTENANCE
|
about 1 hour
|
|
Chat Maintenance |
Update - So far so good, we're testing things in production for a bit before we close this out. S... |
| September 04, 2018 08:58 UTC |
WARN
|
35 minutes
|
|
Search and Folder Issues |
Identified - We're seeing some delays with folder counts, message previews, workflows, and search... |
| August 30, 2018 16:38 UTC |
DOWN
|
20 minutes
|
|
Help Desk API and Beacon Issues |
Investigating - The Help Desk API, Beacon, and live chat are unavailable at the moment. We're on ... |
| August 26, 2018 08:09 UTC |
WARN
|
10 minutes
|
|
Search Partially Down |
Identified - We are working through an issue at the moment that would be impacting your search ex... |
| August 04, 2018 12:04 UTC |
MAINTENANCE
|
15 minutes
|
|
Database Maintenance |
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessar... |
| July 31, 2018 17:53 UTC |
DOWN
|
5 minutes
|
|
Connection Issues |
Investigating - Help Scout is currently offline, we're on it. Jul 31, 13:51 EDT |
| July 18, 2018 01:08 UTC |
DOWN
|
10 minutes
|
|
Connection Issues |
Investigating - Help Scout is currently offline. We're looking into this and will report back her... |
| July 17, 2018 18:28 UTC |
WARN
|
about 1 hour
|
|
Search and Folder Issues |
Update - We're still working to get things back on track. In addition to delays with folder count... |
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