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Help Scout Status up

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Supported Features

  • Down notifications
  • Warn notifications
  • Differentiates maintenance notices
  • Status message overview
  • Status message details

Notification Frequency

  • Averages less than 1 per day
  • There were 0 WARN notices last 30 days
  • There were 0 DOWN notices last 30 days

Status History

Monitoring since January 31, 2017

Recent Events

Start Time Type Length Message Details
October 15, 2019 08:03 UTC MAINTENANCE 28 minutes Scheduled Database Maintenance In progress - Scheduled maintenance is currently in progress. We will provide updates as necessar...
October 14, 2019 16:13 UTC MAINTENANCE 22 minutes Service Under Maintenance
September 10, 2019 18:48 UTC WARN about 1 hour Connections Issues Update - Incoming emails should now slowly start processing in mailboxes. Our team is still inves...
September 10, 2019 18:13 UTC WARN 15 minutes Connections Issues Monitoring - The issue affecting the web app has been resolved. Emails that may have been delayed...
July 30, 2019 17:15 UTC DOWN 5 minutes Connection Issues Investigating - We're investigating reports of page timeouts across the web app, Docs and Beacon....
July 08, 2019 00:14 UTC WARN about 1 hour All Systems Operational
June 28, 2019 01:16 UTC WARN about 1 hour Email Delays Update - Our engineers are applying a fix to resolve the backup. Previously delayed emails should...
June 27, 2019 18:28 UTC WARN 20 minutes All Systems Operational
June 04, 2019 14:54 UTC WARN 20 minutes Beacon Chat Issues Monitoring - The sluggishness looks to have resolved, but we're keeping an eye on things before c...
June 04, 2019 09:43 UTC WARN 24 minutes Search and Folder Issues Investigating - We’ve been alerted to a problem with Help Scout - we’re investigating. You may se...