Help Scout Status up

Supported Features

  • Down notifications
  • Warn notifications
  • Differentiates maintenance notices
  • Status message overview
  • Status message details

Notification Frequency

  • Averages less than 1 per day
  • There were 2 WARN notices last 30 days
  • There were 2 DOWN notices last 30 days

Status History

Monitoring since January 31, 2017

Recent Events

Start Time Type Length Message Details
July 18, 2018 01:08 UTC DOWN 10 minutes Connection Issues Investigating - Help Scout is currently offline. We're looking into this and will report back her...
July 17, 2018 18:28 UTC WARN about 1 hour Search and Folder Issues Update - We're still working to get things back on track. In addition to delays with folder count...
July 16, 2018 21:04 UTC DOWN 20 minutes Connection Issues Identified - The web-app is back online, though page loads might be slow as we continue to recove...
June 29, 2018 19:03 UTC WARN 15 minutes Partially Degraded Service
June 12, 2018 11:14 UTC WARN 29 minutes Search Cluster Backup Monitoring - Everything is up and running again, Search queues are draining. We'll close this out...
May 31, 2018 22:19 UTC WARN 34 minutes Search Issues Update - All queued email messages have been delivered. We're still seeing issues with search, th...
April 15, 2018 15:19 UTC WARN 30 minutes Connection Issues Identified - Performance is starting to return to normal, though page loads might be slow here an...
April 11, 2018 13:49 UTC WARN about 1 hour Docs: Images Missing Update - Quick update: This issue also affects assets that were uploaded using Docs. For example,...
April 03, 2018 18:48 UTC WARN 10 minutes Connection Issues Investigating - We're investigating some long page load times in the web app. We're also seeing s...
March 06, 2018 17:09 UTC WARN about 1 hour Partially Degraded Service