Supported Features

  • Down notifications
  • Warn notifications
  • Differentiates maintenance notices
  • Status message overview
  • Status message details

Notification Frequency

  • Averages less than 1 per day
  • There were 3 WARN notices last 30 days
  • There were 1 DOWN notices last 30 days

Status History

Monitoring since January 31, 2017

Recent Events

Start Time Type Length Message Details
September 13, 2018 16:54 UTC WARN 25 minutes Outbound Email Delay Monitoring - Making progress! The code has been reverted and now we're working on getting the que...
September 08, 2018 12:04 UTC MAINTENANCE 19 minutes Database Maintenance In progress - Scheduled maintenance is currently in progress. We will provide updates as necessar...
September 04, 2018 18:28 UTC MAINTENANCE about 1 hour Chat Maintenance Update - So far so good, we're testing things in production for a bit before we close this out. S...
September 04, 2018 08:58 UTC WARN 35 minutes Search and Folder Issues Identified - We're seeing some delays with folder counts, message previews, workflows, and search...
August 30, 2018 16:38 UTC DOWN 20 minutes Help Desk API and Beacon Issues Investigating - The Help Desk API, Beacon, and live chat are unavailable at the moment. We're on ...
August 26, 2018 08:09 UTC WARN 10 minutes Search Partially Down Identified - We are working through an issue at the moment that would be impacting your search ex...
August 04, 2018 12:04 UTC MAINTENANCE 15 minutes Database Maintenance In progress - Scheduled maintenance is currently in progress. We will provide updates as necessar...
July 31, 2018 17:53 UTC DOWN 5 minutes Connection Issues Investigating - Help Scout is currently offline, we're on it. Jul 31, 13:51 EDT
July 18, 2018 01:08 UTC DOWN 10 minutes Connection Issues Investigating - Help Scout is currently offline. We're looking into this and will report back her...
July 17, 2018 18:28 UTC WARN about 1 hour Search and Folder Issues Update - We're still working to get things back on track. In addition to delays with folder count...