Supported Features

  • Down notifications
  • Warn notifications
  • Differentiates maintenance notices
  • Status message overview
  • Status message details
  • Component status filtering

Notification Frequency

  • Averages less than 1 per day
  • There were 0 WARN notices last 30 days
  • There were 1 DOWN notices last 30 days

Status History

Monitoring since January 31, 2017

Recent Events

Start Time Type Length Message Details
May 02, 2020 12:02 UTC MAINTENANCE 20 minutes Database Maintenance In progress - Scheduled maintenance is currently in progress. We will provide updates as necessar...
April 28, 2020 17:27 UTC DOWN 10 minutes Connection Issues Investigating - We’ve been alerted to a problem with Help Scout - we’re investigating. Apr 28, 13...
April 23, 2020 23:57 UTC WARN about 2 hours Beacon errors Identified - We’ve been alerted to a problem with live chat in Help Scout Beacons - we’re investi...
April 18, 2020 14:47 UTC WARN 5 minutes SSL errors for Docs sites with custom domains Update - We are continuing to investigate this issue. Apr 18, 10:47 EDT
April 04, 2020 12:02 UTC MAINTENANCE 20 minutes Database Maintenance In progress - Scheduled maintenance is currently in progress. We will provide updates as necessar...
March 11, 2020 15:17 UTC DOWN 20 minutes Connections Issues Monitoring - The web-app is back online, though page loads might be slow as we continue to recove...
February 24, 2020 15:32 UTC WARN 15 minutes Search and Folder Issues Update - We’ve been alerted to a problem with Help Scout - we’re investigating. You may see a del...
February 21, 2020 13:37 UTC WARN about 5 hours Live Chat Disconnects Update - Chat is fully operational, but we're continuing to monitor until a fix for the underlyin...
February 17, 2020 03:27 UTC DOWN about 1 hour Docs outage Identified - The issue has been identified and our Ops team is still working on a solution. So so...
February 11, 2020 11:47 UTC DOWN 15 minutes Docs Errors Update - We are continuing to investigate this issue. Feb 11, 06:47 EST