Supported Features

  • Down notifications
  • Warn notifications
  • Differentiates maintenance notices
  • Status message overview
  • Status message details
  • Component status filtering

Notification Frequency

  • Averages less than 1 per day
  • There were 3 WARN notices last 30 days
  • There were 2 DOWN notices last 30 days

Status History

Monitoring since January 31, 2017

Recent Events

Start Time Type Length Message Details
February 24, 2020 15:32 UTC WARN 15 minutes Search and Folder Issues Update - We’ve been alerted to a problem with Help Scout - we’re investigating. You may see a del...
February 21, 2020 13:37 UTC WARN about 5 hours Live Chat Disconnects Update - Chat is fully operational, but we're continuing to monitor until a fix for the underlyin...
February 17, 2020 03:27 UTC DOWN about 1 hour Docs outage Identified - The issue has been identified and our Ops team is still working on a solution. So so...
February 11, 2020 11:47 UTC DOWN 15 minutes Docs Errors Update - We are continuing to investigate this issue. Feb 11, 06:47 EST
February 11, 2020 11:37 UTC WARN 10 minutes Docs Errors Investigating - We’ve been alerted to a problem with Help Scout Docs - we’re investigating. Feb 1...
January 25, 2020 12:02 UTC MAINTENANCE 30 minutes [Scheduled] Database Maintenance In progress - Scheduled maintenance is currently in progress. We will provide updates as necessar...
December 23, 2019 17:57 UTC WARN 5 minutes Help Scout App Delays Identified - We've identified the specific issue that is causing delays and we're working on clea...
December 02, 2019 17:02 UTC WARN 5 minutes Docs Errors Monitoring - The issue has been identified and a fix is being implemented. We are currently monit...
December 02, 2019 16:07 UTC DOWN about 1 hour Docs Errors Update - We are still investigating the root cause of the issue, and will provide more updates on...
October 15, 2019 08:03 UTC MAINTENANCE 28 minutes Scheduled Database Maintenance In progress - Scheduled maintenance is currently in progress. We will provide updates as necessar...