| October 23, 2017 16:43 UTC |
WARN
|
about 1 hour
|
|
Connection Issues |
Update - We're still battling a few things with the database and our message queues. It's possibl... |
| October 23, 2017 15:48 UTC |
DOWN
|
about 1 hour
|
|
Connection Issues |
Update - We're still working to narrow down a root cause of the outages and restore services. It'... |
| October 22, 2017 06:13 UTC |
WARN
|
30 minutes
|
|
Search Issues |
Identified - We're currently working through a few issues with our search indexers. Folder views ... |
| September 14, 2017 19:04 UTC |
WARN
|
about 1 hour
|
|
AWS issues causing degraded performance |
Update - It's worth mentioning that some customers may not be able to log in to Help Scout during... |
| September 11, 2017 13:39 UTC |
WARN
|
35 minutes
|
|
Partially Degraded Service |
|
| August 31, 2017 22:34 UTC |
WARN
|
5 minutes
|
|
Connection Issues |
Update - The web application, help desk API, and mobile apps are back online, though page loads m... |
| August 31, 2017 22:19 UTC |
DOWN
|
15 minutes
|
|
Connection Issues |
Update - We're working as quickly as possible to restore services. We'll continue to update here ... |
| August 31, 2017 21:33 UTC |
WARN
|
5 minutes
|
|
Partially Degraded Service |
|
| August 09, 2017 20:18 UTC |
DOWN
|
25 minutes
|
|
Connection Issues |
Update - We're working as quickly as possible to restore services. We'll continue to update here ... |
| August 09, 2017 18:57 UTC |
WARN
|
16 minutes
|
|
Slow Page Loads |
Investigating - We're looking in to reports of slow page load times across the app. We'll update ... |
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