Is Help Scout Down?
Current Help Scout Status: up

Status History

We've been monitoring Help Scout since January 31, 2017. Here's the history of service outages we've observed from the Help Scout status page:

Recent Help Scout Outages and Issues

Follow the recent outages and downtime for Help Scout in the table below.

Start Time Type Length Message Details
October 12, 2020 09:12 UTC WARN about 1 hour Search and Folder Issues Investigating - We’ve been alerted to a problem with Help Scout - we’re investigating. You may se...
September 29, 2020 10:42 UTC WARN about 1 hour Search and Folder Issues Investigating - We’ve been alerted to a problem with Help Scout - we’re investigating. You may se...
September 24, 2020 14:02 UTC WARN 25 minutes Search and Folder Issues Identified - We’ve been alerted to a problem with Help Scout - we’ve identified the cause and are...
September 11, 2020 10:42 UTC WARN 20 minutes Search and Folder Issues Investigating - We’ve been alerted to a problem with Help Scout - we’re investigating. You may se...
August 15, 2020 12:02 UTC MAINTENANCE 30 minutes Scheduled Database Maintenance In progress - Scheduled maintenance is currently in progress. We will provide updates as necessar...
August 08, 2020 12:02 UTC MAINTENANCE 20 minutes Scheduled Database Maintenance In progress - Scheduled maintenance is currently in progress. We will provide updates as necessar...
August 04, 2020 09:57 UTC WARN about 1 hour Search and Folder Issues Investigating - We’ve been alerted to a problem with Help Scout - we’re investigating. You may se...
July 24, 2020 14:22 UTC WARN 15 minutes Connection Issues Investigating - We're looking in to reports of slow page loads across the app. Some customers may...
July 16, 2020 14:17 UTC WARN about 2 hours Connections Issues Investigating - We’ve been alerted to a problem with Help Scout and we're experiencing some delay...
July 06, 2020 20:57 UTC WARN about 1 hour Connections Issues Update - We are continuing to investigate this issue. Jul 6, 16:55 EDT

Supported Features

We support the following features in our integration with the Help Scout status page:

  • Down Notifications

    If Help Scout is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

  • Warn Notifications

    Warn notifications are used when Help Scout is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

  • Differentiates Maintenance Notices

    Help Scout posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Help Scout enters a pre-planned maintenance window, keeping you up to date.

  • Proactive Maintenance Monitoring

    If Help Scout publishes praoctive maintenance events on their status page, StatusGator will collect information about these events. Proactive maintenance events can be viewed within StatusGator and optional reminders of maintenance events can be configured to notification channels.

  • Status Overview

    When Help Scout posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

  • Status Details

    When Help Scout has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

  • Component Status Filtering

    Because Help Scout has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is a very useful feature for complex services with many components or services spread out across many regions.

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FAQ

Is Help Scout down today?

According to its status page Help Scout is currently up. You can check the most recent events in the 'Recent Outages and Issues' section above.

How can I get notified when Help Scout is not working or having outages?

StatusGator can send you instant alerts by email, SMS, Slack, and more. Sign up now, it's free!

How can I find out if Help Scout is having issues?

There are two main options: You can check the Help Scout status page or you can subscribe to StatusGator for free alerts and notifications when their status page changes.

Help Scout status page says the service is up, but I'm having issues. What's wrong?

There may be several reasons for that:

  • An outage that hasn't been communicated yet via the Help Scout status page.
  • Some local issues with a small group of accounts on the service side.
  • Technical issues on your side, or problems with your software or ISP.
  • A misconfiguration on your side.

We recommend contacting Help Scout customer support while checking everything on your side. You can also try Tweeting at them via @helpscout on Twitter. Or visit their official status page or website:

Help Scout Down?

Are you experiencing issues with Help Scout? Please share your issues below and let others know. Sign up above to receive notifications when Help Scout published outages.

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