Help Scout Status up

Supported Features

  • Warn notifications
  • Down notifications
  • Status messages
  • Detailed status updates

Notification Frequency

  • Averages less than 1 per day
  • There were 2 WARN notices last 30 days
  • There were 1 DOWN notices last 30 days

Status History

Monitoring since January 31, 2017

Recent Events

Start Time Type Length Message Details
October 23, 2017 16:43 UTC WARN about 1 hour Connection Issues Update - We're still battling a few things with the database and our message queues. It's possibl...
October 23, 2017 15:48 UTC DOWN about 1 hour Connection Issues Update - We're still working to narrow down a root cause of the outages and restore services. It'...
October 22, 2017 06:13 UTC WARN 30 minutes Search Issues Identified - We're currently working through a few issues with our search indexers. Folder views ...
September 14, 2017 19:04 UTC WARN about 1 hour AWS issues causing degraded performance Update - It's worth mentioning that some customers may not be able to log in to Help Scout during...
September 11, 2017 13:39 UTC WARN 35 minutes Partially Degraded Service
August 31, 2017 22:34 UTC WARN 5 minutes Connection Issues Update - The web application, help desk API, and mobile apps are back online, though page loads m...
August 31, 2017 22:19 UTC DOWN 15 minutes Connection Issues Update - We're working as quickly as possible to restore services. We'll continue to update here ...
August 31, 2017 21:33 UTC WARN 5 minutes Partially Degraded Service
August 09, 2017 20:18 UTC DOWN 25 minutes Connection Issues Update - We're working as quickly as possible to restore services. We'll continue to update here ...
August 09, 2017 18:57 UTC WARN 16 minutes Slow Page Loads Investigating - We're looking in to reports of slow page load times across the app. We'll update ...