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Help Scout Status up

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Supported Features

  • Down notifications
  • Warn notifications
  • Differentiates maintenance notices
  • Status message overview
  • Status message details

Notification Frequency

  • Averages less than 1 per day
  • There were 3 WARN notices last 30 days
  • There were 0 DOWN notices last 30 days

Status History

Monitoring since January 31, 2017

Recent Events

Start Time Type Length Message Details
July 08, 2019 00:14 UTC WARN about 1 hour All Systems Operational
June 28, 2019 01:16 UTC WARN about 1 hour Email Delays Update - Our engineers are applying a fix to resolve the backup. Previously delayed emails should...
June 27, 2019 18:28 UTC WARN 20 minutes All Systems Operational
June 04, 2019 14:54 UTC WARN 20 minutes Beacon Chat Issues Monitoring - The sluggishness looks to have resolved, but we're keeping an eye on things before c...
June 04, 2019 09:43 UTC WARN 24 minutes Search and Folder Issues Investigating - We’ve been alerted to a problem with Help Scout - we’re investigating. You may se...
May 29, 2019 17:32 UTC DOWN about 1 hour All Systems Operational
April 27, 2019 12:03 UTC MAINTENANCE 27 minutes [Scheduled] Database Maintenance In progress - Scheduled maintenance is currently in progress. We will provide updates as necessar...
April 18, 2019 18:03 UTC WARN about 1 hour Issues with viewing attachments Monitoring - The team has started to deploy the fix and will continue to monitor attachments as i...
April 17, 2019 20:26 UTC WARN 5 minutes Mobile App Issues Identified - We've identified the issue and are working on a fix. Apr 17, 16:28 EDT
April 03, 2019 15:56 UTC WARN 13 minutes Connection Issues Monitoring - We’re still investigating the root cause of the downtime, but at this time things ar...