Supported Features

  • Down notifications
  • Warn notifications
  • Differentiates maintenance notices
  • Status message overview
  • Status message details

Notification Frequency

  • Averages less than 1 per day
  • There were 6 WARN notices last 30 days
  • There were 2 DOWN notices last 30 days

Status History

Monitoring since January 31, 2017

Recent Events

Start Time Type Length Message Details
March 25, 2019 15:22 UTC WARN 19 minutes Connection Errors Update - We're continuing to dig into some delays we're seeing with the web app. We'll keep you u...
March 22, 2019 17:06 UTC WARN 19 minutes Slow Page Loads Monitoring - We've identified the cause of the backlog this afternoon, and Folder counts, workflo...
March 19, 2019 15:20 UTC WARN 13 minutes Connection Errors Update - We're continuing to dig into some delays we're seeing with the web app. Mar 19, 11:18 EDT
March 19, 2019 14:54 UTC WARN 24 minutes Connection Errors Update - We are continuing to investigate this issue. Mar 19, 11:00 EDT
March 13, 2019 19:05 UTC WARN 5 minutes Connection Issues Update - The web-app is back online, though page loads might be slow as we continue to recover. M...
March 13, 2019 19:00 UTC DOWN 5 minutes Connection Issues Investigating - Help Scout is currently unavailable. We're on it. Mar 13, 14:58 EDT
March 13, 2019 15:19 UTC WARN 7 minutes Connection Timeouts Update - Performance has improved, with the app availability generally more stable at this time. ...
March 13, 2019 15:08 UTC DOWN 10 minutes Connection Timeouts Update - Performance has improved, with the app availability generally more stable at this time. ...
February 07, 2019 08:35 UTC WARN about 2 hours Search and Folder issues Monitoring - We've deployed some changes, and Reports queues are dropping back to normal levels. ...
January 30, 2019 09:38 UTC WARN 20 minutes Search and Folder issues Investigating - We're seeing some delays with folder counts, message previews and workflows. Our ...