Is Helpshift Mobile SDK down?
Current Helpshift Mobile SDK status is UP

We checked the official Helpshift Mobile SDK Status Page 2 min. 14 sec. ago. Learn more
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Recent Helpshift Mobile SDK Outages and Issues

Follow the recent outages and downtime for Helpshift Mobile SDK in the table below.

Start Time

Type

Length

Message

Details

December 19, 2023 09:31 UTC

MAINT

about 2 hours

Network Infrastructure Maintenance (routine)

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Start Time

December 19, 2023 09:31 UTC

Type MAINT
Affected Components

Mobile SDK

Management Portal

Web Chat

Web Support Page

Message

Network Infrastructure Maintenance (routine)

Details

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec 19, 2023 - 09:30 UTC

December 13, 2023 06:01 UTC

MAINT

about 2 hours

Network Infrastructure Maintenance (routine)

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Start Time

December 13, 2023 06:01 UTC

Type MAINT
Affected Components

Web Chat

Management Portal

Mobile SDK

Message

Network Infrastructure Maintenance (routine)

Details

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec 13, 2023 - 06:00 UTC

September 28, 2023 14:01 UTC

WARN

20 minutes

Issue with the SDK X and Web Chat Conversation Service

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Start Time

September 28, 2023 14:01 UTC

Type WARN
Affected Components

Mobile SDK

Web Chat

Message

Issue with the SDK X and Web Chat Conversation Service

Details

Investigating - The WebSDK API statistics have shown a significant increase in response times, accompanied by a decrease in the number of API requests. Sep 28, 2023 - 14:00 UTC

November 08, 2022 12:11 UTC

WARN

about 5 hours

End-users and agents are intermittently experiencing slowness and unavailability across all services.

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Start Time

November 08, 2022 12:11 UTC

Type WARN
Affected Components

Mobile SDK

Time Based Automation

Management Portal

Web Chat

Message

End-users and agents are intermittently experiencing slowness and unavailability across all services.

Details

Investigating - We are currently investigating this issue. Nov 08, 2022 - 12:09 UTC

October 21, 2022 09:01 UTC

WARN

about 1 hour

Issue in-app messaging. Lag exists between each prompt of the Bots (approximately 20-30 seconds of lag).

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Start Time

October 21, 2022 09:01 UTC

Type WARN
Affected Components

Helpshift APIs

Time Based Automation

Mobile SDK

Web Chat

Message

Issue in-app messaging. Lag exists between each prompt of the Bots (approximately 20-30 seconds of lag).

Details

Investigating - We are currently investigating this issue. Oct 21, 2022 - 08:56 UTC

2024-04-19 07:03:26 UTC UTC

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2024-04-19 07:03:26 UTC UTC

STATUS

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2024-04-19 07:03:26 UTC UTC

STATUS

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2024-04-19 07:03:26 UTC UTC

STATUS

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2024-04-19 07:03:26 UTC UTC

STATUS

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Sign Up for More Helpshift Mobile SDK History

StatusGator has almost 4 years of Helpshift Mobile SDK status history.

No outages or status changes in the last 24 hours

Helpshift Mobile SDK status, last 24 hours:

8:00 AM
2:00 PM
8:00 PM
2:00 AM
8:00 AM
8:00 AM
8:00 PM
8:00 AM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

Helpshift Mobile SDK Outage and Status History

We've been monitoring Helpshift Mobile SDK outages since May 18, 2020.
Here's the history of service outages we've observed from the Helpshift Mobile SDK Status Page:

April 2024

March 2024

February 2024

  • Up

  • Warn

  • Down

  • Maintenance

Instant enriched data from
3,580 status pages

About Our Helpshift Mobile SDK Status Page Integration

Helpshift Mobile SDK is a CRM, Project Management, IT, and APIs solution that StatusGator has been monitoring since May 2020. Over the past almost 4 years, we have collected data on on more than 374 outages that affected Helpshift Mobile SDK users. When Helpshift Mobile SDK publishes downtime on their status page, they do so across 26 components using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor Helpshift Mobile SDK to get notified when it's down, is under maintenance, or has an outage. We've sent more than 300 notifications to our users about Helpshift Mobile SDK incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If Helpshift Mobile SDK is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Helpshift Mobile SDK is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Helpshift Mobile SDK posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Helpshift Mobile SDK enters a pre-planned maintenance window, keeping you up to date.

Since Helpshift Mobile SDK publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When Helpshift Mobile SDK posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Helpshift Mobile SDK has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Helpshift Mobile SDK has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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