Is Helpshift Web Chat down?
Current Helpshift Web Chat status is UP

We checked the official Helpshift Web Chat Status Page 3 min. 32 sec. ago. Learn more
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Recent Helpshift Web Chat Outages and Issues

Follow the recent outages and downtime for Helpshift Web Chat in the table below.

Start Time

Type

Length

Message

Details

March 21, 2024 12:51 UTC

WARN

about 2 hours

Dashboard and Bots performance degraded

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Start Time

March 21, 2024 12:51 UTC

Type WARN
Affected Components

Time Based Automation

Auto Assignment

Web Chat

Message

Dashboard and Bots performance degraded

Details

Update - We are continuing to investigate this issue. Mar 21, 2024 - 12:50 UTC

February 28, 2024 14:21 UTC

WARN

about 1 hour

Webchat is down

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Start Time

February 28, 2024 14:21 UTC

Type WARN
Affected Components

Web Chat

Message

Webchat is down

Details

Investigating - We are currently investigating this issue. Feb 28, 2024 - 14:20 UTC

December 19, 2023 09:31 UTC

MAINT

about 2 hours

Network Infrastructure Maintenance (routine)

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Start Time

December 19, 2023 09:31 UTC

Type MAINT
Affected Components

Mobile SDK

Management Portal

Web Chat

Web Support Page

Message

Network Infrastructure Maintenance (routine)

Details

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec 19, 2023 - 09:30 UTC

December 13, 2023 06:01 UTC

MAINT

about 2 hours

Network Infrastructure Maintenance (routine)

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Start Time

December 13, 2023 06:01 UTC

Type MAINT
Affected Components

Web Chat

Management Portal

Mobile SDK

Message

Network Infrastructure Maintenance (routine)

Details

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec 13, 2023 - 06:00 UTC

December 05, 2023 06:01 UTC

MAINT

about 2 hours

Network Infrastructure Maintenance (routine)

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Start Time

December 05, 2023 06:01 UTC

Type MAINT
Affected Components

Web Chat

Web Support Page

Issues Analytics API

Management Portal

Message

Network Infrastructure Maintenance (routine)

Details

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec 05, 2023 - 06:01 UTC

2024-05-07 05:08:49 UTC UTC

STATUS

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2024-05-07 05:08:49 UTC UTC

STATUS

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2024-05-07 05:08:49 UTC UTC

STATUS

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2024-05-07 05:08:49 UTC UTC

STATUS

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2024-05-07 05:08:49 UTC UTC

STATUS

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Sign Up for More Helpshift Web Chat History

StatusGator has almost 4 years of Helpshift Web Chat status history.

No outages or status changes in the last 24 hours

Helpshift Web Chat status, last 24 hours:

6:00 AM
12:00 PM
6:00 PM
12:00 AM
6:00 AM
6:00 AM
6:00 PM
6:00 AM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

Helpshift Web Chat Outage and Status History

We've been monitoring Helpshift Web Chat outages since May 18, 2020.
Here's the history of service outages we've observed from the Helpshift Web Chat Status Page:

May 2024

April 2024

  • Up

  • Warn

  • Down

  • Maintenance

Instant enriched data from
3,950 status pages

About Our Helpshift Web Chat Status Page Integration

Helpshift Web Chat is a CRM, Project Management, IT, and APIs solution that StatusGator has been monitoring since May 2020. Over the past about 4 years, we have collected data on on more than 410 outages that affected Helpshift Web Chat users. When Helpshift Web Chat publishes downtime on their status page, they do so across 32 components using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor Helpshift Web Chat to get notified when it's down, is under maintenance, or has an outage. We've sent more than 300 notifications to our users about Helpshift Web Chat incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If Helpshift Web Chat is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Helpshift Web Chat is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Helpshift Web Chat posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Helpshift Web Chat enters a pre-planned maintenance window, keeping you up to date.

Since Helpshift Web Chat publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When Helpshift Web Chat posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Helpshift Web Chat has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Helpshift Web Chat has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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