2025: The year of the global cloud outage
Last checked from HelpSpot official status page 58 sec. ago
Help desk software for managing customer service at scale.
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Report an outageStatusGator last checked the status of HelpSpot on and the service was operational. There have been no user-submitted reports of outages in the past 24 hours. The last officially acknowledged outage was on .
This chart represents HelpSpot service health over the last 24 hours, with data points collected every 15 minutes based on issue reports, page visits, and signal strength. Sign up for free to see more HelpSpot status data.
View and upvote the most commonly reported HelpSpot issues to help us better indicate the service status.
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Report an outageExplore our interactive HelpSpot outage map to monitor real-time incidents and service issues across the globe. This dynamic map highlights regions around the world affected by recent HelpSpot outages, giving you a clear view of performance and downtime trends.
Follow the recent outages and downtime for HelpSpot in the table below. If you're experiencing a problem now, check the current HelpSpot status or report it.
| Incident Name | Duration | Started | Severity |
|---|---|---|---|
|
Minor incident
|
15m |
Warn
|
|
|
Minor incident
|
12h 31m |
Warn
|
|
|
Minor incident
|
1h 14m |
Warn
|
|
|
Minor incident
|
5m |
Warn
|
|
|
Minor incident
|
20m |
Warn
|
Stay updated with instant alerts for HelpSpot outages by signing up now!
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View details of the current HelpSpot status below. If the status shows "Up" but you're still experiencing issues, you can report a problem such as connectivity issues, outages, or slow performance. These issues are commonly reported when HelpSpot is down or facing partial disruptions.
| Component name | Status |
|---|---|
| HelpSpot AWS Infrastructure |
Up
|
| HelpSpot Cloud EU |
Up
|
| HelpSpot Cloud US |
Up
|
| HelpSpot Hosted Email |
Up
|
| HelpSpot Third Party: Amazon Web Services → AWS ec2-eu-central-1 |
Up
|
| HelpSpot Third Party: Amazon Web Services → AWS ec2-us-east-1 |
Up
|
| HelpSpot Third Party: Amazon Web Services → AWS rds-eu-central-1 |
Up
|
| HelpSpot Third Party: Amazon Web Services → AWS rds-us-east-1 |
Up
|
| HelpSpot Third Party: Amazon Web Services → AWS s3-eu-central-1 |
Up
|
| HelpSpot Third Party: Amazon Web Services → AWS s3-sa-east-1 |
Up
|
| HelpSpot Third Party: Google Workspace → Gmail |
Up
|
| HelpSpot Third Party Integrations |
Up
|
| HelpSpot Third Party: OpenAI → API |
Up
|
Stay updated with instant alerts for HelpSpot outages by signing up now!
With features designed to cover all your needs for monitoring and communicating outages or downtime, StatusGator keeps your team connected and informed. Stay updated on HelpSpot outages, potential problems, and its current status in real-time, ensuring you're always prepared to act.
StatusGator monitors over 7,040 cloud services, hosted applications, and websites. Just add what you need to the list, and we'll automatically aggregate their statuses into a single page. You'll receive notifications for any issues affecting you and your page subscribers.
StatusGator monitors all of your services and websites and sends your team instant notifications when they go down. Stay abreast of issues that affect your team with notifications: in email, Slack, Teams, or wherever your team communicates.
Easily notify your end-users of outages using a customizable status page. Display cloud services or websites, as well as any custom monitors you add manually. Create multiple status pages tailored to different needs, customize them, and embed them for maximum effectiveness.
HelpSpot (Help desk software for managing customer service at scale) is a a CRM, Communications, and Support solution that StatusGator has been monitoring since January 2025. Over the past 12 months, we have collected data on on more than 40 outages that affected HelpSpot users. When HelpSpot publishes downtime on their status page, they do so across 13 components and 2 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.
If you're wondering, "Is HelpSpot down?", or need to know its current status, we've got you covered. Our platform tracks every reported outage, performance issue, and maintenance window to ensure you're informed. Whether HelpSpot is experiencing a problem now or has recently resolved one, our detailed history keeps you updated.
Many StatusGator users monitor HelpSpot to get notified when it's down, is under maintenance, or has an outage. You can get alerts by signing up for a free StatusGator account.
If we detect a potential HelpSpot outage or other issue before it was reported on the official status page we will send an Early Warning Signal notification to StatusGator subscribers. We can often detect issues before they are officially acknowledged by the provider, giving you a head start on resolving any potential problems.
If HelpSpot is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.
Warn notifications are used when HelpSpot is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.
HelpSpot posts separate notifications for planned maintenance work. StatusGator will notify subscribers when HelpSpot enters a pre-planned maintenance window, keeping you up to date.
When HelpSpot posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.
When HelpSpot has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.
Because HelpSpot has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you whenever a particular component is down. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.
Stay updated with instant alerts for HelpSpot outages by signing up now!
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