Last checked from HeyGen official status page 2 min. 47 sec. ago
HeyGen Status
Is HeyGen down?
Minor HeyGen outage
Website security and protection against online threats.
Not working for you?
StatusGator reports that HeyGen is currently experiencing a partial outage. incident fixed and monitoring
Similar services:
Hey You
HeyGen service health
This chart represents HeyGen service health over the last 24 hours, with data points collected every 15 minutes based on issue reports, page visits, and signal strength. Sign up for free to see more HeyGen status data.
24 hrs ending
●
Service up
●
Possible outage
●
Likely outage
Top reported issues
View and upvote the most commonly reported HeyGen issues to help us better indicate the service status.
- Connectivity issue
- Error message
- Server not responding
- Sign in problem
- Service down
- Slow performance
- Unable to download
- App not loading
- Other
Have a different problem with HeyGen?
Recent outage reports
See recent outage reports from real HeyGen users
0 outage reports in the last 24 hours
Bavaria, Germany
"Assets not found: "failure_code":"VIDEO_NOT_FOUND""
5 days ago
5 days ago
South Ostrobothnia, Finland
"don't uploading voices"
5 days ago
5 days ago
Sakarya, Türkiye
"avatar generation keeps getting error on voice uploading and make drafts and refreshing page with 404"
5 days ago
5 days ago
Illinois, United States
"My Avatar video has been generating for over 1 hour. The video is only 20 seconds long so it shouldn't take over an hour to generate."
11 days ago
11 days ago
New Jersey, United States
Server not responding
12 days ago
12 days ago
New Jersey, United States
""Network Error""
12 days ago
12 days ago
District of Columbia, United States
"Can't generate for hours "
14 days ago
14 days ago
Metro Manila, Philippines
"not able to access"
29 days ago
29 days ago
England, United Kingdom
"keep loading and no response"
about 1 month ago
about 1 month ago
Davao Region, Philippines
"Something went wrong with our voice providers. Please try again later."
about 2 months ago
about 2 months ago
HeyGen outage map
Explore our interactive HeyGen outage map to monitor real-time incidents and service issues across the globe. This dynamic map highlights regions around the world affected by recent HeyGen outages, giving you a clear view of performance and downtime trends.
How accurate is the HeyGen status page?
StatusGator detects outages before they are officially acknowledged by providers. Here are some recent HeyGen disruptions that StatusGator customers knew about before the rest of the world:
HeyGen status page accuracy rating
This rating evaluates how quickly HeyGen acknowledges incidents, the consistency of updates, and whether reported issues align with actual service disruptions experienced by users. Learn more.
A
Excellent
Avg. delay < 15 min
This rating evaluates how quickly HeyGen acknowledges incidents, the consistency of updates, and whether reported issues align with actual service disruptions experienced by users. Learn more.
A
Excellent
Avg. delay < 15 min
B
Good
Avg. delay 15 - 30 min
C
Fair
Avg. delay 30 - 120 min
D
Poor
Avg. delay 2 - 4 hrs
F
Failing
Avg. delay >= 4 hrs
| Incident description | Duration | StatusGator detected | Officially acknowledged |
|---|---|---|---|
| Service not loading or responding. | 1h 52m |
53m later
|
|
| Pages not loading due to server downtime. | 49m |
4m later
|
|
| Login page errors and infinite loading prevent access to home page | 24m |
Never acknowledged
|
|
| Service not loading or opening | 54m |
Never acknowledged
|
|
| Login and loading issues affecting Heygen dashboard and content. | 30m |
|
|
| Problems logging in to the service | 19m |
4m later
|
|
| Login and content loading issues across the service. | 6m |
Never acknowledged
|
|
| App unavailable and login not working | 13m |
Never acknowledged
|
|
| Website and app not loading due to network error. | 7m |
Never acknowledged
|
|
| Login issues and missing projects in accounts. | 21m |
4m later
|
Incident description
Service not loading or responding.
Duration
1h 52m
StatusGator detected
Officially acknowledged
53m later
Incident description
Pages not loading due to server downtime.
Duration
49m
StatusGator detected
Officially acknowledged
4m later
Incident description
Login page errors and infinite loading prevent access to home page
Duration
24m
StatusGator detected
Officially acknowledged
Never acknowledged
Incident description
Service not loading or opening
Duration
54m
StatusGator detected
Officially acknowledged
Never acknowledged
Incident description
Login and loading issues affecting Heygen dashboard and content.
Duration
30m
StatusGator detected
Officially acknowledged
Incident description
Problems logging in to the service
Duration
19m
StatusGator detected
Officially acknowledged
4m later
Incident description
Login and content loading issues across the service.
Duration
6m
StatusGator detected
Officially acknowledged
Never acknowledged
Incident description
App unavailable and login not working
Duration
13m
StatusGator detected
Officially acknowledged
Never acknowledged
Incident description
Website and app not loading due to network error.
Duration
7m
StatusGator detected
Officially acknowledged
Never acknowledged
Incident description
Login issues and missing projects in accounts.
Duration
21m
StatusGator detected
Officially acknowledged
4m later
Looking to track HeyGen downtime and outages?
- Receive real-time status updates
- Show current status on private or public status page
- Be the first to know if service is down
- Keep your team informed
- Monitor alongside other services and websites
Recent HeyGen outages and issues
Follow the recent outages and downtime for HeyGen in the table below.
If you're experiencing a problem now, check the current HeyGen status or
.
| Incident name | Duration | Started | Severity |
|---|---|---|---|
|
incident fixed and monitoring
|
2h 4m |
Warn
|
|
|
Video Agent Outage
|
45m |
Warn
|
|
|
HeyGen Video Workflow Failures
|
6h 20m |
Warn
|
|
|
Video Agent GET /v3/video-agents/{session_id} 404s on all new sessions
|
3h 35m |
Warn
|
|
|
Increase load on our DB causing service degradation
|
1h 5m |
Warn
|
Incident name
incident fixed and monitoring
Duration
2h 4m
Start
Severity
Warn
Incident name
Video Agent Outage
Duration
45m
Start
Severity
Warn
Incident name
HeyGen Video Workflow Failures
Duration
6h 20m
Start
Severity
Warn
Incident name
Video Agent GET /v3/video-agents/{session_id} 404s on all new sessions
Duration
3h 35m
Start
Severity
Warn
Incident name
Increase load on our DB causing service degradation
Duration
1h 5m
Start
Severity
Warn
Get notified about HeyGen outages
Stay updated with instant alerts for HeyGen outages by signing up now!
See HeyGen status on your status page
You can also monitor any service or website on your status page
HeyGen components
View details of the current HeyGen status below.
If the status shows "Up" but you're still experiencing issues, you can
such as connectivity issues, outages, or slow performance. These
issues are commonly reported when HeyGen is down or
facing partial disruptions.
| Component name | Status |
|---|---|
| HeyGen https://api.heygen.com |
Up
|
| HeyGen https://api.liveavatar.com |
Up
|
| HeyGen https://app.heygen.com |
Up
|
| HeyGen https://app.liveavatar.com |
Up
|
| HeyGen https://www.heygen.com |
Up
|
| HeyGen https://www.liveavatar.com |
Up
|
Get notified about HeyGen outages
Stay updated with instant alerts for HeyGen outages by signing up now!
One app that has it all
With features designed to cover all your needs for monitoring and communicating outages or downtime, StatusGator keeps your team connected and informed. Stay updated on HeyGen outages, potential problems, and its current status in real-time, ensuring you're always prepared to act.
Monitor HeyGen along with other services and websites
StatusGator monitors over 11,360 cloud services, hosted applications, and websites. Just add what you need to the list, and we'll automatically aggregate their statuses into a single page. You'll receive notifications for any issues affecting you and your page subscribers.
Get notified on HeyGen status change
StatusGator monitors all of your services and websites and sends your team instant notifications when they go down. Stay abreast of issues that affect your team with notifications: in email, Slack, Teams, or wherever your team communicates.
Show HeyGen on your status page
Easily notify your end-users of outages using a customizable status page. Display cloud services or websites, as well as any custom monitors you add manually. Create multiple status pages tailored to different needs, customize them, and embed them for maximum effectiveness.
Users who monitor HeyGen status also follow these services
About our HeyGen status page integration
HeyGen (Website security and protection against online threats) is a a CMS and AI solution that StatusGator has been monitoring since December 2024. Over the past almost 2 years, we have collected data on on more than 87 outages that affected HeyGen users. When HeyGen publishes downtime on their status page, they do so across 6 components using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.
If you're wondering, "Is HeyGen down?", or need to know its current status, we've got you covered. Our platform tracks every reported outage, performance issue, and maintenance window to ensure you're informed. Whether HeyGen is experiencing a problem now or has recently resolved one, our detailed history keeps you updated.
Many StatusGator users monitor HeyGen to get notified when it's down, is under maintenance, or has an outage. We've sent more than 400 notifications to our users about HeyGen incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.
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Early Warning Signals
If we detect a potential HeyGen outage or other issue before it was reported on the official status page we will send an Early Warning Signal notification to StatusGator subscribers. We can often detect issues before they are officially acknowledged by the provider, giving you a head start on resolving any potential problems.
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Down notifications
If HeyGen is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.
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Warning notifications
Warn notifications are used when HeyGen is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.
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Maintenance notifications
HeyGen posts separate notifications for planned maintenance work. StatusGator will notify subscribers when HeyGen enters a pre-planned maintenance window, keeping you up to date.
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Status messages
When HeyGen posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.
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Status details
When HeyGen has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.
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Component status filtering
Because HeyGen has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you whenever a particular component is down. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.
Get notified about HeyGen outages
Stay updated with instant alerts for HeyGen outages by signing up now!
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