Is MongoDB Support Portal down?
Current MongoDB Support Portal status is UP

We checked the official MongoDB Support Portal Status Page 14 sec. ago. Learn more
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Recent MongoDB Support Portal Outages and Issues

Follow the recent outages and downtime for MongoDB Support Portal in the table below.

Start Time

Type

Length

Message

Details

April 02, 2024 00:00 UTC

MAINT

15 minutes

MongoDB Cloud, Support, University: Logins will fail during maintenance

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Start Time

April 02, 2024 00:00 UTC

Type MAINT
Affected Components

MongoDB Cloud

MongoDB Support Portal

Message

MongoDB Cloud, Support, University: Logins will fail during maintenance

Details

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr 02, 2024 - 00:00 UTC

February 22, 2024 10:55 UTC

WARN

about 5 hours

Chat support is currently unavailable

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Start Time

February 22, 2024 10:55 UTC

Type WARN
Affected Components

MongoDB Support Portal

Message

Chat support is currently unavailable

Details

Update - We are continuing to investigate this issue. Feb 22, 2024 - 10:52 UTC

November 15, 2023 22:05 UTC

WARN

about 1 hour

MongoDB Cloud, MongoDB Support Portal: Login failures

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Start Time

November 15, 2023 22:05 UTC

Type WARN
Affected Components

MongoDB Cloud

MongoDB Support Portal

Message

MongoDB Cloud, MongoDB Support Portal: Login failures

Details

Identified - We have identified an issue with logins affecting all users of MongoDB Atlas, MongoDB Cloud Manager, and the MongoDB Support Portal. Specifically, new logins will fail. Existing sessions are unaffected. Users are encouraged to use API keys and/or wait until this is resolved.Existing cluster health is unaffected.lgtu Nov 15, 2023 - 22:02 UTC

November 02, 2023 20:05 UTC

MAINT

15 minutes

MongoDB Cloud status page new domain name

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Start Time

November 02, 2023 20:05 UTC

Type MAINT
Affected Components

MongoDB Atlas for Government

MongoDB Atlas Data Federation and Data Lake

MongoDB Atlas App Services and Device Sync

MongoDB Cloud

MongoDB Support Portal

MongoDB Charts

Message

MongoDB Cloud status page new domain name

Details

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 02, 2023 - 20:00 UTC

October 16, 2023 14:55 UTC

WARN

5 minutes

MongoDB Cloud & Support Portal: Logins may not complete

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Start Time

October 16, 2023 14:55 UTC

Type WARN
Affected Components

MongoDB Cloud

MongoDB Support Portal

Message

MongoDB Cloud & Support Portal: Logins may not complete

Details

Monitoring - A fix has been implemented and we are monitoring the results. Oct 16, 2023 - 14:32 UTC

2024-04-11 15:10:05 UTC UTC

STATUS

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2024-04-11 15:10:05 UTC UTC

STATUS

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2024-04-11 15:10:05 UTC UTC

STATUS

? minutes

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2024-04-11 15:10:05 UTC UTC

STATUS

? minutes

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2024-04-11 15:10:05 UTC UTC

STATUS

? minutes

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Sign Up for More MongoDB Support Portal History

StatusGator has over 5 years of MongoDB Support Portal status history.

No outages or status changes in the last 24 hours

MongoDB Support Portal status, last 24 hours:

4:00 PM
10:00 PM
4:00 AM
10:00 AM
4:00 PM
4:00 PM
4:00 AM
4:00 PM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

MongoDB Support Portal Outage and Status History

We've been monitoring MongoDB Support Portal outages since December 13, 2018.
Here's the history of service outages we've observed from the MongoDB Support Portal Status Page:

March 2024

February 2024

  • Up

  • Warn

  • Down

  • Maintenance

Instant enriched data from
3,580 status pages

About Our MongoDB Support Portal Status Page Integration

MongoDB Support Portal is a Database solution that StatusGator has been monitoring since December 2018. Over the past over 5 years, we have collected data on on more than 1,132 outages that affected MongoDB Support Portal users. When MongoDB Support Portal publishes downtime on their status page, they do so across 7 components using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

More than 300 StatusGator users monitor MongoDB Support Portal to get notified when it's down, is under maintenance, or has an outage. This makes it one of the most popular database services monitored on our platform. We've sent more than 21,200 notifications to our users about MongoDB Support Portal incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If MongoDB Support Portal is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when MongoDB Support Portal is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

MongoDB Support Portal posts separate notifications for planned maintenance work. StatusGator will notify subscribers when MongoDB Support Portal enters a pre-planned maintenance window, keeping you up to date.

Since MongoDB Support Portal publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When MongoDB Support Portal posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When MongoDB Support Portal has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because MongoDB Support Portal has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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