Is My Emma down?
Current My Emma status is UP

We checked the official My Emma Status Page 2 min. 21 sec. ago. Learn more
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Recent My Emma Outages and Issues

Follow the recent outages and downtime for My Emma in the table below.

Start Time

Type

Length

Message

Details

April 04, 2024 15:01 UTC

WARN

30 minutes

Emma GET SUPPORT chat assistant failing

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Start Time

April 04, 2024 15:01 UTC

Type WARN
Affected Components

Support Hub

Message

Emma GET SUPPORT chat assistant failing

Details

Emma's GET SUPPORT chat assistant is currently experiencing failures loading and/or submitting webform cases to us. Our customers may see blank pages or a "504 failure to load" error within it. Our Support Hub itself is working as expected, and our help articles are available and loading without issue.We are investigating the cause of this issue, and we will post updates as they become available.If you need to reach the support team directly, we are available by phone: 888-493-2525, from 7a-7p, CDT.

April 03, 2024 14:31 UTC

WARN

about 3 hours

Emma GET SUPPORT chat assistant failing

See more
Start Time

April 03, 2024 14:31 UTC

Type WARN
Affected Components

Support Hub

Message

Emma GET SUPPORT chat assistant failing

Details

Emma's GET SUPPORT chat assistant is currently experiencing failures loading and/or submitting webform cases to us. Our customers may see blank pages or a "504 failure to load" error within it. Our Support Hub itself is working as expected, and our help articles are available and loading without issue.We are investigating the cause of this issue, and we will post updates as they become available.If you need to reach the support team directly, we are available by phone: 888-493-2525, from 7a-7p, CDT.

March 20, 2024 21:47 UTC

WARN

29 minutes

Campaigns not saving

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Start Time

March 20, 2024 21:47 UTC

Type WARN
Affected Components

Web Application - Email Editor

Message

Campaigns not saving

Details

We're receiving reports of being unable to save campaign drafts. Our teams are currently investigating the issue and we'll provide updates here as we receive them.

March 11, 2024 15:36 UTC

WARN

about 2 hours

Incorrect contact limit warning banner

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Start Time

March 11, 2024 15:36 UTC

Type WARN
Affected Components

Web Application - Account Settings & Billing

Message

Incorrect contact limit warning banner

Details

We're receiving reports of incorrect contact limit banners appearing in accounts. Our teams are investigating the issue now, and we'll post updates here as we receive them.

February 15, 2024 19:11 UTC

WARN

about 1 hour

Scheduled mailings for approval not sending notifications or showing on in-app calendar

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Start Time

February 15, 2024 19:11 UTC

Type WARN
Affected Components

Campaign Sending - Email Campaigns

Message

Scheduled mailings for approval not sending notifications or showing on in-app calendar

Details

At 11:45am CST, we began seeing campaigns scheduled for approvals were not sending notifications and not showing on the calendars/dashboards for our standalone and tiered account users. This is not affecting any other sending in accounts.

2024-04-11 22:13:17 UTC UTC

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2024-04-11 22:13:17 UTC UTC

STATUS

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2024-04-11 22:13:17 UTC UTC

STATUS

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2024-04-11 22:13:17 UTC UTC

STATUS

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2024-04-11 22:13:17 UTC UTC

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Sign Up for More My Emma History

StatusGator has almost 2 years of My Emma status history.

My Emma Components and Services

View details of the current My Emma status below.

Name

Status

Details

My Emma Account Settings & Billing

UP See more

My Emma API

UP See more

My Emma Audience Contacts and Groups

UP See more

My Emma Automated Mailings

UP See more

My Emma Automation Workflow Editor

UP See more

My Emma Email Campaigns

UP See more

My Emma Email Editor

UP See more

My Emma Exports

UP See more

My Emma Home

UP See more

My Emma Image and Document Libraries

UP See more

My Emma Imports

UP See more

My Emma Landing Page Editor

UP See more

My Emma Lightbox Form Editor

UP See more

My Emma Marketing Site (www.myemma.com)

UP See more

My Emma Response Collection

UP See more

My Emma Response Display

UP See more

My Emma Segments

UP See more

My Emma Signup Form Editor

UP See more

My Emma SMS Editor

UP See more

My Emma SMS Sending

UP See more

My Emma Support Hub

UP See more

My Emma Test Emails

UP See more

No outages or status changes in the last 24 hours

My Emma status, last 24 hours:

11:00 PM
5:00 AM
11:00 AM
5:00 PM
11:00 PM
11:00 PM
11:00 AM
11:00 PM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

My Emma Outage and Status History

We've been monitoring My Emma outages since May 5, 2022.
Here's the history of service outages we've observed from the My Emma Status Page:

Instant enriched data from
3,580 status pages

About Our My Emma Status Page Integration

My Emma is a Marketing, Email, and CRM solution that StatusGator has been monitoring since May 2022. Over the past almost 2 years, we have collected data on on more than 62 outages that affected My Emma users. When My Emma publishes downtime on their status page, they do so across 22 components and 2 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor My Emma to get notified when it's down, is under maintenance, or has an outage. We've sent more than 100 notifications to our users about My Emma incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If My Emma is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when My Emma is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

My Emma posts separate notifications for planned maintenance work. StatusGator will notify subscribers when My Emma enters a pre-planned maintenance window, keeping you up to date.

My Emma does not publish a feed of proactive maintenance events on their status page at this time. If they do, be sure to let us know and we'll aggregate My Emma maintenance events into your unified calendar.

When My Emma posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When My Emma has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because My Emma has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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