Is Outschool down?
Current Outschool status is UP

We checked the official Outschool Status Page 16 sec. ago. Learn more
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Recent Outschool Outages and Issues

Follow the recent outages and downtime for Outschool in the table below.

Start Time

Type

Length

Message

Details

February 05, 2024 20:36 UTC

WARN

about 2 hours

Intermittent payment processing errors

See more
Start Time

February 05, 2024 20:36 UTC

Type WARN
Affected Components

Purchasing & Enrolling in Classes

Message

Intermittent payment processing errors

Details

Investigating - Our team is currently investigating an intermittent issue with payment processing for a subset of Outschool families. If you are experiencing issues paying for classes, please:1. Attempt to complete your purchase with a different card, or:2. Contact your bank or financial institution to inform them of this issue, and clarify that you authorize charges from Outschool.If after trying a different card or contacting your bank or financial institution you are still not able to complete your transaction, please contact our support team at support@Outschool.com with as much detail as possible, including the bank or card issuer name, and any information provided by your bank as to why the charge in question did not process, so we can pass this along to our team for further investigation! Feb 05, 2024 - 12:35 PST

December 14, 2023 15:36 UTC

WARN

about 2 hours

Users unable to send messages or post in the classroom

See more
Start Time

December 14, 2023 15:36 UTC

Type WARN
Affected Components

Sending Messages and Posting in the Classroom

Message

Users unable to send messages or post in the classroom

Details

Investigating - We are investigating an issue where users are unable to communicate with each other on the Outschool platform.We apologize for the inconvenience. Our engineers are working to resolve this issue as soon as possible.We will share updates here as soon as we have them. Dec 14, 2023 - 07:36 PST

August 30, 2023 00:31 UTC

WARN

about 2 hours

File uploads not working

See more
Start Time

August 30, 2023 00:31 UTC

Type WARN
Affected Components

Outschool.com Website

Message

File uploads not working

Details

Monitoring - A fix has been implemented and we are monitoring the results. Aug 29, 2023 - 17:31 PDT

February 20, 2023 20:31 UTC

WARN

15 days

Intermittent Payment Processing Errors

See more
Start Time

February 20, 2023 20:31 UTC

Type WARN
Affected Components

Purchasing & Enrolling in Classes

Message

Intermittent Payment Processing Errors

Details

Monitoring - Recently the Outschool team was made aware of an issue with our payment processor, and this issue has since been resolved. We are however seeing a small portion of Outschool families who are encountering difficulty with their preferred payment method processing. We have resolved this issue, though if you, your family, or your learners continue to experience payment processing issues, we recommend the following, if possible:1. Attempt to re-enroll using an alternate payment method.2. If you are unable to use an alternate payment method, please contact your bank or financial institution and inform them that Outschool charges are approved. You can then attempt to re-enroll. If you are unsure of who to contact, we recommend reviewing the back of your credit or debit card for any contact or customer service details.Please let us know if you continue to experience issues with payment processing and we will be happy to assist you further at support@outschool.com. We're so sorry for the disruption and particularly for any classes that were affected. Thank you for your continued understanding. We know these issues cause extra work and stress for you, and we're working hard to resolve this for impacted families. Feb 20, 2023 - 12:27 PST

December 16, 2022 22:10 UTC

WARN

about 18 hours

Email sending is delayed

See more
Start Time

December 16, 2022 22:10 UTC

Type WARN
Affected Components

Sending Messages and Posting in the Classroom

Message

Email sending is delayed

Details

Investigating - We are currently investigating an issue with delayed email sending. This means that notifications and reminders will arrive, but might be later than expected. Dec 16, 2022 - 14:07 PST

Outschool Components and Services

View details of the current Outschool status below.

Name

Status

Details

Outschool Accessing Classes via Zoom

UP See more

Outschool Outschool.com Website

UP See more

Outschool Purchasing & Enrolling in Classes

UP See more

Outschool Sending Messages and Posting in the Classroom

UP See more

No outages or status changes in the last 24 hours

Outschool status, last 24 hours:

2:00 PM
8:00 PM
2:00 AM
8:00 AM
2:00 PM
2:00 PM
2:00 AM
2:00 PM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

Outschool Outage and Status History

We've been monitoring Outschool outages since October 11, 2022.
Here's the history of service outages we've observed from the Outschool Status Page:

February 2024

January 2024

December 2023

  • Up

  • Warn

  • Down

  • Maintenance

Instant enriched data from
3,570 status pages

About Our Outschool Status Page Integration

Outschool is an Education solution that StatusGator has been monitoring since October 2022. Over the past over 1 year, we have collected data on on more than 11 outages that affected Outschool users. When Outschool publishes downtime on their status page, they do so across 4 components using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor Outschool to get notified when it's down, is under maintenance, or has an outage. You can get alerts by signing up for a free StatusGator account.

If Outschool is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Outschool is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Outschool posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Outschool enters a pre-planned maintenance window, keeping you up to date.

Since Outschool publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When Outschool posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Outschool has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Outschool has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

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