Is Customer Service down?
Current Customer Service status is UP

We checked the official Customer Service Status Page 1 min. 36 sec. ago. Learn more
Having a problem? Help Allie Gator keep this page accurate!

Report an Issue

Stay informed of future downtime with dashboards and notifications

Recent Customer Service Outages and Issues

Follow the recent outages and downtime for Customer Service in the table below.

Start Time





February 15, 2023 18:38 UTC


about 22 hours

Support Chat Impairment

See more
Start Time

February 15, 2023 18:38 UTC

Affected Components

Customer Service


Support Chat Impairment


Identified - We are aware of an issue that is preventing customers from initiating support chats from within our applications. We know the root cause and are working urgently to resolve the issue. Meanwhile, to reach our support team via chat, you can visit Feb 15, 2023 - 13:34 EST

No outages or status changes in the last 24 hours Customer Service status, last 24 hours:

5:00 AM
11:00 AM
5:00 PM
11:00 PM
5:00 AM
5:00 AM
5:00 PM
5:00 AM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes Customer Service Outage and Status History

We've been monitoring Customer Service outages since October 15, 2022.
Here's the history of service outages we've observed from the Customer Service Status Page:

June 2024

May 2024

April 2024

  • Up

  • Warn

  • Down

  • Maintenance

Instant enriched data from
3,950 status pages

About Our Customer Service Status Page Integration Customer Service is a Communications, SMS, Telecom, and Telephony solution that StatusGator has been monitoring since October 2022. Over the past over 1 year, we have collected data on on more than 67 outages that affected Customer Service users. When Customer Service publishes downtime on their status page, they do so across 16 components using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor Customer Service to get notified when it's down, is under maintenance, or has an outage. You can get alerts by signing up for a free StatusGator account.

If Customer Service is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Customer Service is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users. Customer Service posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Customer Service enters a pre-planned maintenance window, keeping you up to date.

Since Customer Service publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When Customer Service posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Customer Service has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Customer Service has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

Can’t find your question? Email us to arrange a time to discuss. We’d love to chat! Customer Service Down?

Are you experiencing issues with Customer Service? Sign up to receive notifications when Customer Service publishes outages. Customer Service Down or not working? Never be taken by surprise again.

StatusGator tells you when your cloud services have problems or their statuses change. We monitor the official status pages of more than 3,950 cloud services in real-time, aggregate the data, and send you alerts via email, Slack, Teams, SMS, and more.

Looking for recent downtime and outages of Customer Service?

Sign up for StatusGator and see all historical information about Customer Service outages and performance issues. Get free, instant notifications when Customer Service goes down.