Last checked from Genesys Cloud official status page 3 min. 0 sec. ago
AI-powered contact center platform for exceptional customer service across journey.
Not working for you?
Report an outageThis chart represents Genesys Cloud service health over the last 24 hours, with data points collected every 15 minutes based on issue reports, page visits, and signal strength. Sign up for free to see more Genesys Cloud status data.
View and upvote the most commonly reported Genesys Cloud issues to help us better indicate the service status.
Have a different problem with Genesys Cloud?
Report an outage
Follow the recent outages and downtime for Genesys Cloud in the table below. If you're experiencing a problem now, check the current Genesys Cloud status or report it.
| Incident Name | Duration | Started | Severity |
|---|---|---|---|
|
Elevated Error Rates: Americas (US West)
|
25m |
Warn
|
|
|
Genesys Cloud Recordings - FedRAMP Region
|
14h 46m |
Warn
|
|
|
Analytics and Reporting: Americas (US East)
|
10m |
Warn
|
|
|
Genesys Cloud Maintenance - Realtime Analytics (US-East)
|
30m |
Maint
|
|
|
Genesys Cloud Maintenance - Realtime Analytics (Sao Paulo)
|
30m |
Maint
|
Stay updated with instant alerts for Genesys Cloud outages by signing up now!
You can also monitor any service or website on your status page
View details of the current Genesys Cloud status below. If the status shows "Up" but you're still experiencing issues, you can report a problem such as connectivity issues, outages, or slow performance. These issues are commonly reported when Genesys Cloud is down or facing partial disruptions.
Stay updated with instant alerts for Genesys Cloud outages by signing up now!
With features designed to cover all your needs for monitoring and communicating outages or downtime, StatusGator keeps your team connected and informed. Stay updated on Genesys Cloud outages, potential problems, and its current status in real-time, ensuring you're always prepared to act.
StatusGator monitors over 4,000 cloud services, hosted applications, and websites. Just add what you need to the list, and we'll automatically aggregate their statuses into a single page. You'll receive notifications for any issues affecting you and your page subscribers.
StatusGator monitors all of your services and websites and sends your team instant notifications when they go down. Stay abreast of issues that affect your team with notifications: in email, Slack, Teams, or wherever your team communicates.
Easily notify your end-users of outages using a customizable status page. Display cloud services or websites, as well as any custom monitors you add manually. Create multiple status pages tailored to different needs, customize them, and embed them for maximum effectiveness.
Genesys Cloud (AI-powered contact center platform for exceptional customer service across journey) is a a Telephony and Cloud Infrastructure solution that StatusGator has been monitoring since November 2020. Over the past over 4 years, we have collected data on on more than 394 outages that affected Genesys Cloud users. When Genesys Cloud publishes downtime on their status page, they do so across 345 components and 23 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.
If you're wondering, "Is Genesys Cloud down?", or need to know its current status, we've got you covered. Our platform tracks every reported outage, performance issue, and maintenance window to ensure you're informed. Whether Genesys Cloud is experiencing a problem now or has recently resolved one, our detailed history keeps you updated.
More than 100 StatusGator users monitor Genesys Cloud to get notified when it's down, is under maintenance, or has an outage. This makes it one of the most popular Cloud Infrastructure services monitored on our platform. We've sent more than 3,500 notifications to our users about Genesys Cloud incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.
If we detect a potential Genesys Cloud outage or other issue before it was reported on the official status page we will send an Early Warning Signal notification to StatusGator subscribers. We can often detect issues before they are officially acknowledged by the provider, giving you a head start on resolving any potential problems.
If Genesys Cloud is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.
Warn notifications are used when Genesys Cloud is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.
Genesys Cloud posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Genesys Cloud enters a pre-planned maintenance window, keeping you up to date.
When Genesys Cloud posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.
When Genesys Cloud has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.
Because Genesys Cloud has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you whenever a particular component is down. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.
Stay updated with instant alerts for Genesys Cloud outages by signing up now!
| Features | StatusGator | Downdetector |
|---|---|---|
| Both official and crowdsourced updates for Genesys Cloud outages. |
|
|
| More than 5,460 services monitored. |
|
|
| Proactive alerts on Genesys Cloud status changes sent to your Slack, Microsoft Teams, and more. |
|
|
| Monitoring of both Genesys Cloud and your own apps. |
|
|
| Granular monitoring of Genesys Cloud components. |
|
|
Can't find your question? Email us to arrange a time to discuss. We'd love to chat!
