Is Genesys Cloud down?
Current Genesys Cloud status is UP

We checked the official Genesys Cloud Status Page 3 min. 55 sec. ago. Learn more
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Recent Genesys Cloud Outages and Issues

Follow the recent outages and downtime for Genesys Cloud in the table below.

Start Time

Type

Length

Message

Details

May 22, 2024 19:58 UTC

WARN

about 5 hours

Intermittent Call Failures: Americas (Canada)

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Start Time

May 22, 2024 19:58 UTC

Type WARN
Affected Components

Inbound Calls - Americas (Canada)

Outbound Calls - Americas (Canada)

Message

Intermittent Call Failures: Americas (Canada)

Details

Investigating - Some users have reported intermittent inbound and outbound call failures in the Americas (Canada) region. Teams have been engaged for investigation and next steps. Next update 4:15pm ET. May 22, 2024 - 15:56 EDT

May 06, 2024 21:48 UTC

WARN

about 19 hours

Partially Degraded Service

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Start Time

May 06, 2024 21:48 UTC

Type WARN
Affected Components

Reporting - Americas (US West)

Message

Partially Degraded Service

May 06, 2024 17:18 UTC

WARN

about 5 hours

Analytics Delays - Americas (US-West)

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Start Time

May 06, 2024 17:18 UTC

Type WARN
Affected Components

Reporting - Americas (US West)

Message

Analytics Delays - Americas (US-West)

Details

Update - Teams are continuing to investigate. Previously implemented mitigation steps slowed growth of the analytics consumer lag but did not prevent further event accumulation. Additional development resources have been added to assist in isolation of root cause. Next update in 30 minutes or sooner as information becomes available. May 06, 2024 - 13:17 EDT

May 06, 2024 16:43 UTC

WARN

35 minutes

Analytics Delays - Americas (US-West)

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Start Time

May 06, 2024 16:43 UTC

Type WARN
Affected Components

Platform - Americas (US West)

Message

Analytics Delays - Americas (US-West)

Details

Investigating - Teams are investigating an issue impacting Realtime Analytics. Customers may see delays in conversation detail records. Teams have taken mitigation steps to slow the analytics consumer delay but users may see delayed events until backlog is processed. Next update in thirty minutes or sooner as information becomes available. May 06, 2024 - 12:43 EDT

April 29, 2024 20:48 UTC

WARN

5 minutes

Transcription Services: Americas (US West, US East)

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Start Time

April 29, 2024 20:48 UTC

Type WARN
Affected Components

Scripts - Americas (US East)

Message

Transcription Services: Americas (US West, US East)

Details

Update - Impact is limited to US West only. Errors observed in US East were from orgs using Global Media Fabric with cross region requests. We are seeing improvement after implementing mitigation steps. Next update top of the hour. Apr 29, 2024 - 16:43 EDT

2024-05-23 03:17:37 UTC UTC

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2024-05-23 03:17:37 UTC UTC

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2024-05-23 03:17:37 UTC UTC

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2024-05-23 03:17:37 UTC UTC

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2024-05-23 03:17:37 UTC UTC

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StatusGator has over 3 years of Genesys Cloud status history.

Genesys Cloud Components and Services

View details of the current Genesys Cloud status below.

Name

Status

Details

Genesys Cloud Americas (Canada)

UP See more

Genesys Cloud Americas (Sao Paulo)

UP See more

Genesys Cloud Americas (US East)

UP See more

Genesys Cloud Americas (US West)

UP See more

Genesys Cloud Asia Pacific (Mumbai)

UP See more

Genesys Cloud Asia Pacific (Osaka)

UP See more

Genesys Cloud Asia Pacific (Seoul)

UP See more

Genesys Cloud Asia Pacific (Sydney)

UP See more

Genesys Cloud Asia Pacific (Tokyo)

UP See more

Genesys Cloud EMEA (Dublin)

UP See more

Genesys Cloud EMEA (Frankfurt)

UP See more

Genesys Cloud EMEA (London)

UP See more

Genesys Cloud EMEA (UAE)

UP See more

Genesys Cloud EMEA (Zurich)

UP See more

Genesys Cloud FedRAMP

UP See more

1 status change in the last 24 hours

Genesys Cloud status, last 24 hours:

4:00 AM
10:00 AM
4:00 PM
10:00 PM
4:00 AM
4:00 AM
4:00 PM
4:00 AM
  • Up: 19 hours

  • Warn: 5 hours

  • Down: 0 minutes

  • Maintenance: 0 minutes

Genesys Cloud Outage and Status History

We've been monitoring Genesys Cloud outages since November 24, 2020.
Here's the history of service outages we've observed from the Genesys Cloud Status Page:

Instant enriched data from
3,590 status pages

About Our Genesys Cloud Status Page Integration

Genesys Cloud is a Cloud Infrastructure and Telephony solution that StatusGator has been monitoring since November 2020. Over the past over 3 years, we have collected data on on more than 300 outages that affected Genesys Cloud users. When Genesys Cloud publishes downtime on their status page, they do so across 345 components and 23 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

More than 100 StatusGator users monitor Genesys Cloud to get notified when it's down, is under maintenance, or has an outage. This makes it one of the most popular cloud infrastructure services monitored on our platform. We've sent more than 1,900 notifications to our users about Genesys Cloud incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If Genesys Cloud is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Genesys Cloud is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Genesys Cloud posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Genesys Cloud enters a pre-planned maintenance window, keeping you up to date.

Since Genesys Cloud publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When Genesys Cloud posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Genesys Cloud has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Genesys Cloud has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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