Is Genesys Cloud down?
Current Genesys Cloud status is UP

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Recent Genesys Cloud Outages and Issues

Follow the recent outages and downtime for Genesys Cloud in the table below.

Start Time

Type

Length

Message

Details

August 12, 2024 22:58 UTC

WARN

about 4 hours

Analytics Delays: Americas (US West)

See more
Start Time

August 12, 2024 22:58 UTC

Type WARN
Affected Components

Platform - Americas (US West)

Reporting - Americas (US West)

Message

Analytics Delays: Americas (US West)

Details

Update - Additional mitigation steps have been implemented. While we continue to see recovery, the processing of backlogged events is taking longer than expected. The service team will make modifications to the service after hours in the region to prevent a recurrence. Customers will continue to see analytics delays until the backlog is processed and preventive actions have been implemented. Next update 9 pm ET or as information becomes available. Aug 12, 2024 - 18:56 EDT

August 12, 2024 19:58 UTC

WARN

about 3 hours

Analytics Delays: Americas (US West)

See more
Start Time

August 12, 2024 19:58 UTC

Type WARN
Affected Components

Platform - Americas (US West)

Message

Analytics Delays: Americas (US West)

Details

Identified - An issue has been identified that is impacting Analytics Performance Views in the US West region. Mitigation steps have been implemented and we are beginning to see improvement. While teams continue to work to speed recovery, customers will continue to see delayed results until the backlog of events has been processed. Next update 17:00 Eastern or sooner as information becomes available. Aug 12, 2024 - 15:56 EDT

August 05, 2024 15:23 UTC

WARN

15 minutes

Maintenance Mode Spikes (Global)

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Start Time

August 05, 2024 15:23 UTC

Type WARN
Affected Components

Platform - Americas (US East)

Message

Maintenance Mode Spikes (Global)

Details

Update - Regions are passing health checks. Americas (US East) is still seeing errors with phone service (affecting new station association) and errors with dialer campaigns and call back services. Next update 15 minutes. Aug 05, 2024 - 11:21 EDT

July 23, 2024 01:03 UTC

WARN

about 3 hours

Analytics and Reporting Delays: Americas (US West)

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Start Time

July 23, 2024 01:03 UTC

Type WARN
Affected Components

Reporting - Americas (US West)

Message

Analytics and Reporting Delays: Americas (US West)

Details

Monitoring - The previous issue with analytics and reporting delays in the Americas (US West) region was resolved and backlog processed for multiple services. Unfortunately, there is a remaining service that needs to complete backlog processing. Customers may have continued to experience latency since the resolution was posted previously. Will provide status at 10pm ET on state of the remaining backlog. Jul 22, 2024 - 21:01 EDT

July 23, 2024 00:13 UTC

WARN

10 minutes

Analytics Delays - FedRAMP Region

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Start Time

July 23, 2024 00:13 UTC

Type WARN
Affected Components

Reporting - Americas (US West)

Message

Analytics Delays - FedRAMP Region

Details

Update - Backlogged events are continuing to process. Next update 9pm ET or as status becomes available. Jul 22, 2024 - 19:54 EDT

2024-08-28 15:30:30 UTC UTC

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2024-08-28 15:30:30 UTC UTC

STATUS

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2024-08-28 15:30:30 UTC UTC

STATUS

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2024-08-28 15:30:30 UTC UTC

STATUS

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2024-08-28 15:30:30 UTC UTC

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StatusGator has almost 4 years of Genesys Cloud status history.

Genesys Cloud Components and Services

View details of the current Genesys Cloud status below.

Name

Status

Details

Genesys Cloud Americas (Canada)

UP See more

Genesys Cloud Americas (Sao Paulo)

UP See more

Genesys Cloud Americas (US East)

UP See more

Genesys Cloud Americas (US West)

UP See more

Genesys Cloud Asia Pacific (Mumbai)

UP See more

Genesys Cloud Asia Pacific (Osaka)

UP See more

Genesys Cloud Asia Pacific (Seoul)

UP See more

Genesys Cloud Asia Pacific (Sydney)

UP See more

Genesys Cloud Asia Pacific (Tokyo)

UP See more

Genesys Cloud EMEA (Dublin)

UP See more

Genesys Cloud EMEA (Frankfurt)

UP See more

Genesys Cloud EMEA (London)

UP See more

Genesys Cloud EMEA (UAE)

UP See more

Genesys Cloud EMEA (Zurich)

UP See more

Genesys Cloud FedRAMP

UP See more

No outages or status changes in the last 24 hours

Genesys Cloud status, last 24 hours:

4:00 PM
10:00 PM
4:00 AM
10:00 AM
4:00 PM
4:00 PM
4:00 AM
4:00 PM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

Genesys Cloud Outage and Status History

We've been monitoring Genesys Cloud outages since November 24, 2020.
Here's the history of service outages we've observed from the Genesys Cloud Status Page:

Instant enriched data from
4,080 status pages

About Our Genesys Cloud Status Page Integration

Genesys Cloud is a Cloud Infrastructure and Telephony solution that StatusGator has been monitoring since November 2020. Over the past almost 4 years, we have collected data on on more than 329 outages that affected Genesys Cloud users. When Genesys Cloud publishes downtime on their status page, they do so across 345 components and 23 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

More than 100 StatusGator users monitor Genesys Cloud to get notified when it's down, is under maintenance, or has an outage. This makes it one of the most popular cloud infrastructure services monitored on our platform. We've sent more than 2,500 notifications to our users about Genesys Cloud incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If Genesys Cloud is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Genesys Cloud is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Genesys Cloud posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Genesys Cloud enters a pre-planned maintenance window, keeping you up to date.

Since Genesys Cloud publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When Genesys Cloud posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Genesys Cloud has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Genesys Cloud has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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No outages or status changes in the last 24 hours

Genesys Cloud status, last 24 hours:

2:00 AM
8:00 AM
2:00 PM
8:00 PM
2:00 AM
2:00 AM
2:00 PM
2:00 AM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

Genesys Cloud Outage and Status History

We've been monitoring Genesys Cloud outages since November 24, 2020.
Here's the history of service outages we've observed from the Genesys Cloud Status Page: