Is Genesys Cloud down?
Current Genesys Cloud status is UP

We checked the official Genesys Cloud Status Page 4 min. 31 sec. ago. Learn more
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Recent Genesys Cloud Outages and Issues

Follow the recent outages and downtime for Genesys Cloud in the table below.

Start Time

Type

Length

Message

Details

February 04, 2024 23:33 UTC

WARN

about 2 hours

Elevated Error Rates Impacting Agent-UI

See more
Start Time

February 04, 2024 23:33 UTC

Type WARN
Affected Components

Platform - Americas (US East)

Platform - Americas (US West)

Platform - Americas (Canada)

Platform - Asia Pacific (Mumbai)

Platform - EMEA (Dublin)

Platform - Americas (Sao Paulo)

Platform - Asia Pacific (Sydney)

Platform - Asia Pacific (Tokyo)

Platform - Asia Pacific (Seoul)

Platform - EMEA (London)

Platform - FedRamp

Platform - EMEA (Frankfurt)

Message

Elevated Error Rates Impacting Agent-UI

Details

Investigating - Teams are investigating an issue in the Agent UI where the scrollbar is not working during wrap up. This could result in agents being unable to select/handle the interaction properly. Next update 18:45. Feb 04, 2024 - 18:33 EST

January 13, 2024 14:28 UTC

WARN

30 minutes

DTMF Codes Are Not Being Recognized

See more
Start Time

January 13, 2024 14:28 UTC

Type WARN
Affected Components

Platform - Americas (Canada)

Platform - Americas (Sao Paulo)

Message

DTMF Codes Are Not Being Recognized

Details

Update - Teams are continuing to investigate the issue impacting DTMF. After the implementation of some mitigation steps, DTMF codes are still not being recognized. Additional development teams have been engaged to assist. Jan 13, 2024 - 09:25 EST

January 13, 2024 13:43 UTC

WARN

about 1 hour

DTMF Codes Are Not Being Recognized

See more
Start Time

January 13, 2024 13:43 UTC

Type WARN
Affected Components

Platform - EMEA (Frankfurt)

Message

DTMF Codes Are Not Being Recognized

Details

Investigating - Teams are investigating an issue impacting calls where users are required to enter DTMF codes. DTMF codes are not being recognized and calls are disconnecting since no codes are received. Jan 13, 2024 - 08:43 EST

December 16, 2023 09:03 UTC

MAINT

about 1 hour

Genesys Cloud Maintenance - America's (US-West)

See more
Start Time

December 16, 2023 09:03 UTC

Type MAINT
Affected Components

Platform - FedRamp

Message

Genesys Cloud Maintenance - America's (US-West)

Details

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec 16, 2023 - 03:02 EST

December 16, 2023 08:03 UTC

MAINT

about 1 hour

Genesys Cloud Maintenance - America's (US-West)

See more
Start Time

December 16, 2023 08:03 UTC

Type MAINT
Affected Components

Platform - Americas (US East)

Platform - Americas (US West)

Message

Genesys Cloud Maintenance - America's (US-West)

Details

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec 16, 2023 - 03:02 EST

2024-02-19 01:07:10 UTC UTC

STATUS

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2024-02-19 01:07:10 UTC UTC

STATUS

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2024-02-19 01:07:10 UTC UTC

STATUS

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2024-02-19 01:07:10 UTC UTC

STATUS

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2024-02-19 01:07:10 UTC UTC

STATUS

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Sign Up for More Genesys Cloud History

StatusGator has about 3 years of Genesys Cloud status history.

Genesys Cloud Components and Services

View details of the current Genesys Cloud status below.

Name

Status

Details

Genesys Cloud Americas (Canada)

UP See more

Genesys Cloud Americas (Sao Paulo)

UP See more

Genesys Cloud Americas (US East)

UP See more

Genesys Cloud Americas (US West)

UP See more

Genesys Cloud Asia Pacific (Mumbai)

UP See more

Genesys Cloud Asia Pacific (Osaka)

UP See more

Genesys Cloud Asia Pacific (Seoul)

UP See more

Genesys Cloud Asia Pacific (Sydney)

UP See more

Genesys Cloud Asia Pacific (Tokyo)

UP See more

Genesys Cloud EMEA (Dublin)

UP See more

Genesys Cloud EMEA (Frankfurt)

UP See more

Genesys Cloud EMEA (London)

UP See more

Genesys Cloud EMEA (UAE)

UP See more

Genesys Cloud EMEA (Zurich)

UP See more

Genesys Cloud FedRAMP

UP See more

No outages or status changes in the last 24 hours

Genesys Cloud status, last 24 hours:

2:00 AM
8:00 AM
2:00 PM
8:00 PM
2:00 AM
2:00 AM
2:00 PM
2:00 AM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

Genesys Cloud Outage and Status History

We've been monitoring Genesys Cloud outages since November 24, 2020.
Here's the history of service outages we've observed from the Genesys Cloud Status Page:

Instant enriched data from
3,570 status pages

About Our Genesys Cloud Status Page Integration

Genesys Cloud is a Telephony and Cloud Infrastructure solution that StatusGator has been monitoring since November 2020. Over the past over 3 years, we have collected data on on more than 291 outages that affected Genesys Cloud users. When Genesys Cloud publishes downtime on their status page, they do so across 345 components and 23 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

More than 100 StatusGator users monitor Genesys Cloud to get notified when it's down, is under maintenance, or has an outage. This makes it one of the most popular cloud infrastructure services monitored on our platform. We've sent more than 1,700 notifications to our users about Genesys Cloud incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If Genesys Cloud is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Genesys Cloud is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Genesys Cloud posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Genesys Cloud enters a pre-planned maintenance window, keeping you up to date.

Since Genesys Cloud publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When Genesys Cloud posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Genesys Cloud has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Genesys Cloud has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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