Is Genesys Cloud Down?
Current Genesys Cloud Status: up

Status History

We've been monitoring Genesys Cloud since November 24, 2020. Here's the history of service outages we've observed from the Genesys Cloud status page:

Recent Genesys Cloud Outages and Issues

Follow the recent outages and downtime for Genesys Cloud in the table below.

Sign Up for More Genesys Cloud History

StatusGator has 2 months of Genesys Cloud status history.

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Start Time Type Length Message Details
January 18, 2021 17:03 UTC WARN about 2 hours Queue Activity View Errors: Americas (US West) Identified - Users in the Americas (US West) region may be experiencing errors with queue activit...
January 04, 2021 12:28 UTC WARN 20 minutes Queue Activity Views: EMEA (Ireland), EMEA (Frankfurt) Update - EMEA (Dublin) is now passing health checks; processing continues for EMEA (Frankfurt). ...
January 04, 2021 11:18 UTC WARN about 1 hour Queue Activity Views: EMEA (Ireland), EMEA (Frankfurt) Investigating - Users in the EMEA regions (Dublin, Frankfurt) may currently be experiencing issue...
December 30, 2020 21:08 UTC WARN 30 minutes Delayed Notifications America's US East Update - We are continuing to investigate this issue. Dec 30, 16:06 EST
December 18, 2020 21:48 UTC WARN 35 minutes Delays Logging Into Genesys Cloud - Americas (US EAST) Investigating - We are currently investigating elevated error rates in US East region. Some custo...
2021-01-20 16:34:55 +0000 UTC UNKNOWN X minutes the, will, about, go, Information, in, question, here, and downtime in, Details, here, each, outage, you, so, once, sign, details, about, downtime, see, to, be, in, and, displayed, will, more, sign, information, and of
2021-01-20 16:34:55 +0000 UTC UNKNOWN X minutes will, Information, go, about, here, question, downtime, the, and in in, see, you, sign, about, downtime, and, once, be, details, each, more, displayed, outage, of, Details, so, information, in, sign, to, will, and here
2021-01-20 16:34:55 +0000 UTC UNKNOWN X minutes in, downtime, question, here, will, about, Information, go, and the here, will, details, more, sign, and, downtime, so, displayed, about, sign, once, outage, you, to, see, in, in, each, of, information, Details, and be
2021-01-20 16:34:55 +0000 UTC UNKNOWN X minutes here, in, downtime, question, about, the, Information, will, and go each, to, and, outage, sign, so, information, will, details, more, in, in, about, here, be, you, Details, of, displayed, once, sign, see, and downtime
2021-01-20 16:34:55 +0000 UTC UNKNOWN X minutes downtime, will, here, the, about, in, question, go, and Information be, sign, downtime, here, information, in, sign, in, details, once, displayed, and, of, to, more, outage, each, you, will, so, see, about, and Details

Supported Features

We support the following features in our integration with the Genesys Cloud status page:

  • Down Notifications

    If Genesys Cloud is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

  • Warn Notifications

    Warn notifications are used when Genesys Cloud is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

  • Differentiates Maintenance Notices

    Genesys Cloud posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Genesys Cloud enters a pre-planned maintenance window, keeping you up to date.

  • Proactive Maintenance Monitoring

    If Genesys Cloud publishes praoctive maintenance events on their status page, StatusGator will collect information about these events. Proactive maintenance events can be viewed within StatusGator and optional reminders of maintenance events can be configured to notification channels.

  • Status Overview

    When Genesys Cloud posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

  • Status Details

    When Genesys Cloud has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

  • Component Status Filtering

    Because Genesys Cloud has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is a very useful feature for complex services with many components or services spread out across many regions.

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Is Genesys Cloud down today?

According to its status page Genesys Cloud is currently up. You can check the most recent events in the 'Recent Outages and Issues' section above.

How can I get notified when Genesys Cloud is not working or having outages?

StatusGator can send you instant alerts by email, SMS, Slack, and more. Sign up now, it's free!

How can I find out if Genesys Cloud is having issues?

There are two main options: You can check the Genesys Cloud status page or you can subscribe to StatusGator for free alerts and notifications when their status page changes.

Genesys Cloud status page says the service is up, but I'm having issues. What's wrong?

There may be several reasons for that:

  • An outage that hasn't been communicated yet via the Genesys Cloud status page.
  • Some local issues with a small group of accounts on the service side.
  • Technical issues on your side, or problems with your software or ISP.
  • A misconfiguration on your side.

We recommend contacting Genesys Cloud customer support while checking everything on your side. You can also try Tweeting at them via @Genesys on Twitter. Or visit their official status page or website:

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