Is Genesys Cloud Down?
Current Genesys Cloud Status: up

Status History

We've been monitoring Genesys Cloud since November 24, 2020. Here's the history of service outages we've observed from the Genesys Cloud status page:

Recent Genesys Cloud Outages and Issues

Follow the recent outages and downtime for Genesys Cloud in the table below.

Sign Up for More Genesys Cloud History

StatusGator has 5 months of Genesys Cloud status history.

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Start Time Type Length Message Details
April 06, 2021 14:29 UTC WARN 40 minutes Elevated Error Rates: Americas (US East) Investigating - Elevated error rates in Americas (US East) have been identified. The development...
April 05, 2021 17:18 UTC WARN about 1 hour Genesys Cloud Voice - Canada Inbound DID Call Failures Investigating - Development Teams are investigating an issue with inbound DID call failures in th...
April 03, 2021 03:03 UTC MAINTENANCE 2 days CIDR IP Address Range for Cloud Media Services Change: Americas (US West) In progress - Scheduled maintenance is currently in progress. We will provide updates as necessar...
March 16, 2021 19:53 UTC WARN 5 minutes Elevated Error Rates: Americas (US West) Identified - Elevated error rates have been identified in the Americas (US West) region. Any use...
February 26, 2021 13:53 UTC WARN about 1 hour Outbound SMS Failures Investigating - Genesys team is actively monitoring reports of a wide spread issue on a third par...
2021-04-13 19:50:15 +0000 UTC UNKNOWN X minutes the, question, Information, about, here, go, downtime, will, and in once, be, so, displayed, you, sign, to, downtime, details, of, see, here, more, in, information, in, will, outage, sign, Details, each, about, and and
2021-04-13 19:50:15 +0000 UTC UNKNOWN X minutes Information, go, about, in, here, question, will, the, and downtime each, to, about, more, sign, be, in, so, Details, in, information, and, see, details, downtime, will, here, you, once, of, outage, displayed, and sign
2021-04-13 19:50:15 +0000 UTC UNKNOWN X minutes about, the, in, downtime, question, Information, will, go, and here in, more, sign, see, Details, details, to, and, of, in, you, sign, will, so, about, downtime, here, information, outage, each, be, once, and displayed
2021-04-13 19:50:15 +0000 UTC UNKNOWN X minutes in, about, downtime, Information, question, here, go, will, and the see, of, once, more, and, here, downtime, about, will, information, details, outage, in, be, each, displayed, sign, in, so, to, you, sign, and Details
2021-04-13 19:50:15 +0000 UTC UNKNOWN X minutes will, question, about, in, Information, go, here, the, and downtime once, in, each, information, in, sign, will, details, of, displayed, see, about, be, so, outage, here, to, Details, you, sign, downtime, and, and more

Supported Features

We support the following features in our integration with the Genesys Cloud status page:

  • Down Notifications

    If Genesys Cloud is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

  • Warn Notifications

    Warn notifications are used when Genesys Cloud is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

  • Differentiates Maintenance Notices

    Genesys Cloud posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Genesys Cloud enters a pre-planned maintenance window, keeping you up to date.

  • Proactive Maintenance Monitoring

    If Genesys Cloud publishes praoctive maintenance events on their status page, StatusGator will collect information about these events. Proactive maintenance events can be viewed within StatusGator and optional reminders of maintenance events can be configured to notification channels.

  • Status Overview

    When Genesys Cloud posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

  • Status Details

    When Genesys Cloud has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

  • Component Status Filtering

    Because Genesys Cloud has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is a very useful feature for complex services with many components or services spread out across many regions.

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Is Genesys Cloud down today?

According to its status page Genesys Cloud is currently up. You can check the most recent events in the 'Recent Outages and Issues' section above.

How can I get notified when Genesys Cloud is not working or having outages?

StatusGator can send you instant alerts by email, SMS, Slack, and more. Sign up now, it's free!

How can I find out if Genesys Cloud is having issues?

There are two main options: You can check the Genesys Cloud status page or you can subscribe to StatusGator for free alerts and notifications when their status page changes.

Genesys Cloud status page says the service is up, but I'm having issues. What's wrong?

There may be several reasons for that:

  • An outage that hasn't been communicated yet via the Genesys Cloud status page.
  • Some local issues with a small group of accounts on the service side.
  • Technical issues on your side, or problems with your software or ISP.
  • A misconfiguration on your side.

We recommend contacting Genesys Cloud customer support while checking everything on your side. You can also try Tweeting at them via @Genesys on Twitter. Or visit their official status page or website:

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