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Current PointClickCare Data Relay status is UP

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Recent PointClickCare Data Relay Outages and Issues

Follow the recent outages and downtime for PointClickCare Data Relay in the table below.

Start Time

Type

Length

Message

Details

March 10, 2024 05:03 UTC

MAINT

less than a minute

Data Relay Advisory - Daylight Savings 2024

See more
Start Time

March 10, 2024 05:03 UTC

Type MAINT
Affected Components

ISO-L - Data Relay

ISO-S - Data Relay

WWW19 - Data Relay

WWW20 - Data Relay

ISO-H - Senior Care EHR Application

ISO-L - Senior Care EHR Application

ISO-S - Senior Care EHR Application

ISO-G - Senior Care EHR Application

WWW19 - Senior Care EHR Application

WWW20 - Senior Care EHR Application

WWW21 - Senior Care EHR Application

WWW22 - Senior Care EHR Application

WWW23 - Senior Care EHR Application

WWW24 - Senior Care EHR Application

WWW26 - Senior Care EHR Application

WWW27 - Senior Care EHR Application

WWW28 - Senior Care EHR Application

WWW29 - Senior Care EHR Application

WWW30 - Senior Care EHR Application

WWW31 - Senior Care EHR Application

WWW60 - Senior Care EHR Application

WWW61 - Senior Care EHR Application

WWW32 - Senior Care EHR Application

WWW22 - Data Relay

WWW23 - Data Relay

WWW24 - Data Relay

WWW26 - Data Relay

WWW27 - Data Relay

WWW28 - Data Relay

WWW31 - Data Relay

WWW32 - Data Relay

WWW25 - Senior Care EHR Application

ISO-E - Data Relay

ISO-E - Senior Care EHR Application

ISO-B - Data Relay

ISO-H - Data Relay

WWW25 - Data Relay

ISO-B - Senior Care EHR Application

WWW21 - Data Relay

WWW29 - Data Relay

WWW30 - Data Relay

Message

Data Relay Advisory - Daylight Savings 2024

Details

The Daylight Saving Time (DST) change will go into effect this weekend and clocks will be rolling forward by 1 hour. As Data Relay files are named in the EST time zone, the expected maintenance log file for 2:00 am EST on the morning of Sunday, March 10th, 2024 will be missed intentionally. This will not have a negative impact on the restore process for Data Relay, and you will be able to restore the 3:00am EST log file right after the 1:00am EST log file.

Please refer to the following timeline and note that there will be no file named LOG_us_xxxxxxxx_replica_2024031002.SQB at all:

LOG_us_xxxxxxxx_replica_2024031023.SQB - March 09 – 23:00 EST
LOG_us_xxxxxxxx_replica_2024031000.SQB - March 10 – 00:00 EST
LOG_us_xxxxxxxx_replica_2024031001.SQB - March 10 – 01:00 EST (clocks go forward 1 hour after this backup)
LOG_us_xxxxxxxx_replica_2024031003.SQB - March 10 – 03:00 EST
LOG_us_xxxxxxxx_replica_2024031004.SQB - March 10 – 04:00 EST

You will be able to restore in that order without interruption.

March 10, 2024 05:03 UTC

MAINT

about 2 hours

Data Relay Advisory - Daylight Savings 2024

See more
Start Time

March 10, 2024 05:03 UTC

Type MAINT
Affected Components

ISO-L - Data Relay

ISO-S - Data Relay

WWW19 - Data Relay

WWW20 - Data Relay

ISO-H - Senior Care EHR Application

ISO-L - Senior Care EHR Application

ISO-S - Senior Care EHR Application

ISO-G - Senior Care EHR Application

WWW19 - Senior Care EHR Application

WWW20 - Senior Care EHR Application

WWW21 - Senior Care EHR Application

WWW22 - Senior Care EHR Application

WWW23 - Senior Care EHR Application

WWW24 - Senior Care EHR Application

WWW26 - Senior Care EHR Application

WWW27 - Senior Care EHR Application

WWW28 - Senior Care EHR Application

WWW29 - Senior Care EHR Application

WWW30 - Senior Care EHR Application

WWW31 - Senior Care EHR Application

WWW60 - Senior Care EHR Application

WWW61 - Senior Care EHR Application

WWW32 - Senior Care EHR Application

WWW22 - Data Relay

WWW23 - Data Relay

WWW24 - Data Relay

WWW26 - Data Relay

WWW27 - Data Relay

WWW28 - Data Relay

WWW31 - Data Relay

WWW32 - Data Relay

WWW25 - Senior Care EHR Application

ISO-E - Data Relay

ISO-E - Senior Care EHR Application

ISO-B - Data Relay

ISO-H - Data Relay

WWW25 - Data Relay

ISO-B - Senior Care EHR Application

WWW21 - Data Relay

WWW29 - Data Relay

WWW30 - Data Relay

Message

Data Relay Advisory - Daylight Savings 2024

Details

The Daylight Saving Time (DST) change will go into effect this weekend and clocks will be rolling forward by 1 hour. As Data Relay files are named in the EST time zone, the expected maintenance log file for 2:00 am EST on the morning of Sunday, March 10th, 2024 will be missed intentionally. This will not have a negative impact on the restore process for Data Relay, and you will be able to restore the 3:00am EST log file right after the 1:00am EST log file.

Please refer to the following timeline and note that there will be no file named LOG_us_xxxxxxxx_replica_2024031002.SQB at all:

LOG_us_xxxxxxxx_replica_2024031023.SQB - March 09 – 23:00 EST
LOG_us_xxxxxxxx_replica_2024031000.SQB - March 10 – 00:00 EST
LOG_us_xxxxxxxx_replica_2024031001.SQB - March 10 – 01:00 EST (clocks go forward 1 hour after this backup)
LOG_us_xxxxxxxx_replica_2024031003.SQB - March 10 – 03:00 EST
LOG_us_xxxxxxxx_replica_2024031004.SQB - March 10 – 04:00 EST

You will be able to restore in that order without interruption.

January 13, 2024 07:03 UTC

MAINT

about 4 hours

PointClickCare Maintenance Outage Notification - ISO-E

See more
Start Time

January 13, 2024 07:03 UTC

Type MAINT
Affected Components

ISO-E - Senior Care EHR Application

ISO-E - Data Relay

Message

PointClickCare Maintenance Outage Notification - ISO-E

Details

​PointClickCare will be performing maintenance during the time window noted. During the change, the EHR application will be unavailable for customers within the ISO-E environment.
eMAR Backup will remain available during this time, but will not receive updates until after completion of maintenance.
Data Relay will be unaffected and log backups will continue throughout the maintenance window.

We apologize for any inconvenience this may cause. Thank you for your understanding. Subscribe at status.pointclickcare.com for updates regarding this outage.

January 11, 2024 12:08 UTC

WARN

less than a minute

Encounter Notes from Practitioner Workspace are not visible on a Resident Chart

See more
Start Time

January 11, 2024 12:08 UTC

Type WARN
Affected Components

ISO-B - Integrated Messaging Service

ISO-S - Integrated Messaging Service

WWW28 - Data Relay

WWW29 - Data Relay

WWW23 - Secure Conversations

WWW24 - Secure Conversations

QuickMAR - QuickMAR

ISO-E - Senior Care EHR Application

Connected Care Center - Connected Care Center

National Care Collaboration Network (formerly Collective Medical) - National Care Collaboration Network (formerly Collective Medical)

ISO-E - Integrated Messaging Service

ISO-H - Integrated Messaging Service

ISO-L - Integrated Messaging Service

ISO-G - Integrated Messaging Service

WWW19 - Integrated Messaging Service

WWW20 - Integrated Messaging Service

WWW21 - Integrated Messaging Service

WWW22 - Integrated Messaging Service

WWW23 - Integrated Messaging Service

WWW24 - Integrated Messaging Service

Skin & Wound - CDN - Skin & Wound

Skin & Wound - US - Skin & Wound

Secure FTP - CDN - Secure FTP

Secure FTP - US - Secure FTP

ISO-E - Data Relay

ISO-B - Data Relay

ISO-H - Data Relay

ISO-L - Data Relay

ISO-S - Data Relay

WWW19 - Data Relay

WWW20 - Data Relay

WWW21 - Data Relay

WWW22 - Data Relay

WWW23 - Data Relay

WWW24 - Data Relay

WWW25 - Data Relay

WWW26 - Data Relay

WWW30 - Data Relay

WWW31 - Data Relay

Developer Program - Development - PointClickCare Partner Marketplace

Developer Program - New Activations - PointClickCare Partner Marketplace

Developer Program - Service Delivery - PointClickCare Partner Marketplace

Nutrition Management Canada - Nutrition Management

Nutrition Management US Shared - Nutrition Management

Infection Prevention & Control - US - Infection Prevention & Control

Infection Prevention & Control - CDN - Infection Prevention & Control

QuickMAR RX/Interface - QuickMAR RX/Interface

Care Insights - US - Care Insights

Care Insights - CDN - Care Insights

PAC Network Management - US - PAC Network Management

Clinical Data Exchange - US - PAC Network Management

Clinical Data Exchange - CDN - PAC Network Management

Performance Insights - US - Performance Insights

Performance Insights - CDN - Performance Insights

ISO-E - Secure Conversations

ISO-B - Secure Conversations

ISO-H - Secure Conversations

ISO-L - Secure Conversations

ISO-S - Secure Conversations

ISO-G - Secure Conversations

WWW19 - Secure Conversations

WWW20 - Secure Conversations

WWW21 - Secure Conversations

WWW22 - Secure Conversations

WWW25 - Secure Conversations

WWW26 - Secure Conversations

WWW27 - Secure Conversations

WWW28 - Secure Conversations

WWW29 - Secure Conversations

WWW30 - Secure Conversations

WWW31 - Secure Conversations

WWW60 - Secure Conversations

WWW61 - Secure Conversations

WWW27 - Data Relay

Message

Encounter Notes from Practitioner Workspace are not visible on a Resident Chart

Details

Teams continue to work towards resolving this issue. Next scheduled update will be tomorrow at 10am EST.

January 11, 2024 12:08 UTC

WARN

2 days

Encounter Notes from Practitioner Workspace are not visible on a Resident Chart

See more
Start Time

January 11, 2024 12:08 UTC

Type WARN
Affected Components

ISO-B - Integrated Messaging Service

ISO-S - Integrated Messaging Service

WWW28 - Data Relay

WWW29 - Data Relay

WWW23 - Secure Conversations

WWW24 - Secure Conversations

QuickMAR - QuickMAR

ISO-E - Senior Care EHR Application

Connected Care Center - Connected Care Center

National Care Collaboration Network (formerly Collective Medical) - National Care Collaboration Network (formerly Collective Medical)

ISO-E - Integrated Messaging Service

ISO-H - Integrated Messaging Service

ISO-L - Integrated Messaging Service

ISO-G - Integrated Messaging Service

WWW19 - Integrated Messaging Service

WWW20 - Integrated Messaging Service

WWW21 - Integrated Messaging Service

WWW22 - Integrated Messaging Service

WWW23 - Integrated Messaging Service

WWW24 - Integrated Messaging Service

Skin & Wound - CDN - Skin & Wound

Skin & Wound - US - Skin & Wound

Secure FTP - CDN - Secure FTP

Secure FTP - US - Secure FTP

ISO-E - Data Relay

ISO-B - Data Relay

ISO-H - Data Relay

ISO-L - Data Relay

ISO-S - Data Relay

WWW19 - Data Relay

WWW20 - Data Relay

WWW21 - Data Relay

WWW22 - Data Relay

WWW23 - Data Relay

WWW24 - Data Relay

WWW25 - Data Relay

WWW26 - Data Relay

WWW30 - Data Relay

WWW31 - Data Relay

Developer Program - Development - PointClickCare Partner Marketplace

Developer Program - New Activations - PointClickCare Partner Marketplace

Developer Program - Service Delivery - PointClickCare Partner Marketplace

Nutrition Management Canada - Nutrition Management

Nutrition Management US Shared - Nutrition Management

Infection Prevention & Control - US - Infection Prevention & Control

Infection Prevention & Control - CDN - Infection Prevention & Control

QuickMAR RX/Interface - QuickMAR RX/Interface

Care Insights - US - Care Insights

Care Insights - CDN - Care Insights

PAC Network Management - US - PAC Network Management

Clinical Data Exchange - US - PAC Network Management

Clinical Data Exchange - CDN - PAC Network Management

Performance Insights - US - Performance Insights

Performance Insights - CDN - Performance Insights

ISO-E - Secure Conversations

ISO-B - Secure Conversations

ISO-H - Secure Conversations

ISO-L - Secure Conversations

ISO-S - Secure Conversations

ISO-G - Secure Conversations

WWW19 - Secure Conversations

WWW20 - Secure Conversations

WWW21 - Secure Conversations

WWW22 - Secure Conversations

WWW25 - Secure Conversations

WWW26 - Secure Conversations

WWW27 - Secure Conversations

WWW28 - Secure Conversations

WWW29 - Secure Conversations

WWW30 - Secure Conversations

WWW31 - Secure Conversations

WWW60 - Secure Conversations

WWW61 - Secure Conversations

WWW27 - Data Relay

Message

Encounter Notes from Practitioner Workspace are not visible on a Resident Chart

Details

Teams continue to work towards resolving this issue. Next scheduled update will be tomorrow at 10am EST.

2024-04-11 05:43:34 UTC UTC

STATUS

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2024-04-11 05:43:34 UTC UTC

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2024-04-11 05:43:34 UTC UTC

STATUS

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2024-04-11 05:43:34 UTC UTC

STATUS

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2024-04-11 05:43:34 UTC UTC

STATUS

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Sign Up for More PointClickCare Data Relay History

StatusGator has about 1 year of PointClickCare Data Relay status history.

No outages or status changes in the last 24 hours

PointClickCare Data Relay status, last 24 hours:

6:00 AM
12:00 PM
6:00 PM
12:00 AM
6:00 AM
6:00 AM
6:00 PM
6:00 AM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

PointClickCare Data Relay Outage and Status History

We've been monitoring PointClickCare Data Relay outages since February 21, 2023.
Here's the history of service outages we've observed from the PointClickCare Data Relay Status Page:

  • Up

  • Warn

  • Down

  • Maintenance

Instant enriched data from
3,580 status pages

About Our PointClickCare Data Relay Status Page Integration

PointClickCare Data Relay is a Healthcare solution that StatusGator has been monitoring since February 2023. Over the past about 1 year, we have collected data on on more than 396 outages that affected PointClickCare Data Relay users. When PointClickCare Data Relay publishes downtime on their status page, they do so across 116 components and 53 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor PointClickCare Data Relay to get notified when it's down, is under maintenance, or has an outage. This makes it one of the most popular healthcare services monitored on our platform. We've sent more than 100 notifications to our users about PointClickCare Data Relay incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If PointClickCare Data Relay is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when PointClickCare Data Relay is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

PointClickCare Data Relay posts separate notifications for planned maintenance work. StatusGator will notify subscribers when PointClickCare Data Relay enters a pre-planned maintenance window, keeping you up to date.

PointClickCare Data Relay does not publish a feed of proactive maintenance events on their status page at this time. If they do, be sure to let us know and we'll aggregate PointClickCare Data Relay maintenance events into your unified calendar.

When PointClickCare Data Relay posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When PointClickCare Data Relay has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because PointClickCare Data Relay has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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